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Cannot Get License Deposited On My Ilok Account


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#1 DavidCosta

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Posted 12 November 2013 - 07:01 AM

Dear Line6 team,

 

I'm waiting for a solution to a problem you're having while sending me the Pod Farm licence to my iLok account after I purchased it last November 6. The order ID is 237141, by the way.

 

Once I request the license to be send to my iLok account the status changes to "queued" and after sometime it changes to "fail". I've tried this countless times.

 

I've called the European support team on the same day a few hours later, and Dietmar from the UK team helped me with checking the problem and it's a crash of software on your side. He submitted a Support Ticket to your IT team (ID 220603). Since then I'm still waiting for a solution to this problem. Now I realized this ticket that Dietmar created has simply disappeared.

 

Can you please fix this issue once and for all? I'm tired of waiting for a solution and I'm seriously considering going back to your sales or finance team and ask for a refund.

 

Best Regards,

David


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#2 TheRealZap

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Posted 12 November 2013 - 01:27 PM

David, I asked around about this and they are aware and working on the issue.

Opening a support ticket: http://line6.com/sup...ickets/add.html

will allow them to communicate with and help you personally.


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#3 DavidCosta

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Posted 12 November 2013 - 01:38 PM

thanks for your post and help. I appreciate it.

I did open a support ticket (again) today, as the 1st somehow got lost.

Fingers crossed for a solution soon...


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#4 gabtshi

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Posted 13 December 2013 - 03:16 AM

Hello,
 
i have the same problem with my Pod Farm Platinum. Can't send the license to my iLok account.
 
„Please confirm your ilok.com email address at ilok.com. ( Error: 10272)”
(My Ilok account has a confirmed email address.)
 
Have you find the solution? Can you help me somehow?
 
Best Regards,
gabtshi

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#5 TheRealZap

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Posted 13 December 2013 - 10:07 AM

you'll need to open a support ticket so they can sort you out: http://line6.com/sup...ickets/add.html


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#6 DavidCosta

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Posted 13 December 2013 - 10:12 AM

Hi gabtshi,

 

Yes, the best is that you open a support ticket. The team was great on helping me through this issue. 

It's really in between Line6 and iLok services, and Line6 will sort that out for you.

 

All the best,

David


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#7 gabtshi

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Posted 13 December 2013 - 11:42 AM

TheRealZap, David!

 

Thanks for the answers!


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