Dear Line6 team,
I'm waiting for a solution to a problem you're having while sending me the Pod Farm licence to my iLok account after I purchased it last November 6. The order ID is 237141, by the way.
Once I request the license to be send to my iLok account the status changes to "queued" and after sometime it changes to "fail". I've tried this countless times.
I've called the European support team on the same day a few hours later, and Dietmar from the UK team helped me with checking the problem and it's a crash of software on your side. He submitted a Support Ticket to your IT team (ID 220603). Since then I'm still waiting for a solution to this problem. Now I realized this ticket that Dietmar created has simply disappeared.
Can you please fix this issue once and for all? I'm tired of waiting for a solution and I'm seriously considering going back to your sales or finance team and ask for a refund.