Quote: " I see tons of very high priced analog pedals that only do one or two things and will NEVER be updated, changed, factory reset, and nobody bitches about it. When you buy a new computer you don't expect the manufacturer to give you new features and capabilities for free. Microsoft doesn't give you a new OS for free (usually). My car company doesn't call me up with free upgrades for the hell of it. Even if Line 6 did give new amps and stuff, there would still be complainers that it wasn't enough or just what they wanted.
As for me, thanks guys, good job. :D"
Well said! Makes alot of sense.And I agree but that they do is after sales service and it equals what is called "Goodwill" Goodwill is a valuable commodity. Goodwill is far far more powerful then the cleverest PR and Marketing campaign.
It can be exchanged and If you have a business that has goodwill it increases its value. It has defense value in the face of Marketing attack. Nothing kills an opposition attack like a loyal following. Manufacturing is WAR and it is WON by GOODWILL.
Clever Marketing and PR can make something known but,. never has and never will create goodwill.
GOODWILL IS EARNED by caring about your clients and delivering above and beyond what is expected and correcting quicky any flub that gets thru.
Never make your clients the quality control of your production. Always QC your product before it is released.
Just because it appears that some software companies do this does not make it an acceptable business model.
Of any of the companies that make you their QC department: do you consider they have goodwill?
You will find nothing kills goodwill like no or poor QC. Case in point. Automobile manufacturing. At one point adopted this practice of making the client the QC department and now has service yards and warranty for so long etc. Think of a Car nobody ever liked. Why? Well they are still trying to recover from it.
All those things you like about a car, reliability and looks good add up to good will.
It takes a special breed to run a company well. The above is antipathetic to an Accountant.They are not taught this. They are taught to cut costs to increase profit margin.
Economize yes but not at the expense of QC.
Economics comes from that word which derives from "housekeeping"
It takes an Administrator to get the job done.