I didn't hear anything like that from Line 6, and I submitted a support ticket for this problem. As I said in a previous post, I was able to connect again as of last night. There are a few strange things though - monkey shows I have later version of the Variax editor than it has listed as the latest available. Also, the Variax HD (Editor) doesn't show up at all in the list, even though it's loaded & operational - I don't actually remember if it showed up on that list before the service interruption.
I was advised by Line 6 to clear out everything in the Monkey folder on my Mac which did the trick!
What folder exactly are you talking about here? I also use a Mac. Is there a "Monkey" folder under the "Line 6" folder in the "Applications" folder? Or is the folder you're referring to in a different location???