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Line 6 Monkey "unknown Service Error"

line 6 monkey pod farm service error pod farm 2

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#1 EmilyTupper

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Posted 29 December 2013 - 07:42 PM

I use pod farm 2 and every time I try and log on to line 6 monkey to check for updates I get a popup that reads: 

 

Login Failed

Make sure you are connected to the internet

 

Reason: (Code 800038C6) unknown service error occurred.

 

Even though I am connected to the internet just fine.  Not sure what the problem is or what to do. 

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#2 silverhead

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Posted 30 December 2013 - 07:07 AM

What type of Internet connection are you using? Satellite connections are known to be problematic.


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#3 stephenkerr45

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Posted 30 December 2013 - 07:27 AM

I am also getting that error!


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#4 EmilyTupper

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Posted 01 January 2014 - 02:00 PM

my internet is connected through a cable. 


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#5 silverhead

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Posted 01 January 2014 - 03:38 PM

Have you followed Monkey's advice re: temporarily disabling some other software items on your computer?


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#6 EmilyTupper

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Posted 01 January 2014 - 08:06 PM

yes, i tried to turn off my firewall to allow all incoming connections and that didn't work.


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#7 silverhead

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Posted 01 January 2014 - 09:02 PM

If you haven't already done so, I suggest you open a support ticket to work directly with Line 6 on this.


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#8 EmilyTupper

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Posted 02 January 2014 - 05:46 PM

do you know how i would go about doing that? 


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#9 silverhead

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Posted 02 January 2014 - 07:07 PM

Right here:

http://line6.com/sup...ickets/add.html


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#10 Brandonvo5

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Posted 17 May 2015 - 09:42 AM

Hi there

I have just installed my line 6 POD Studio UX2

Upon opening the software it asks me to "simply run the monkey to authorise your UX2 and restart POD Farm2.

I created the account.

But now the issues start. When i click login i get the following error

Login Failed

Make sure you are connected to the internet

Reason: (Code800038C6) Unknown server error occured

 

I can assure you i have a stable internet connection, have allowed pop ups, disables firewall and antivirus and spyware.

 

 

Please help URGENTLY!


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#11 tomasz_wilko

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Posted 26 June 2015 - 09:36 AM

Stupid Line6- I have same problem with this lollipop! Dont buy this pice of lollipop!


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