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G30 Dropouts

g30 dropouts

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#1 remov1

remov1

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Posted 31 December 2013 - 07:45 AM

I've been using a G30 wireless for my guitar signal on stage with a band for over a year without problems however I recently began experiencing dropouts.

 

The receiver is mounted on a pedal board next to a Korg Pitchblack and a 535q wah.  All are powered by a DC Brick.

 

Two other wireless units are used on stage for vocals. Both are Shure units and they are fairly far from me.

 

The dropouts have occurred at several different clubs and during an outdoor gig.  All occurred when I was standing directly behind the pedal board with nothing between.

 

Our setup has been the same for sometime and I had 0 dropouts for the first 10-11 months I had the unit.

 

The firmware version is 1.02.

 

Any chance a firmware update to 2.00 would help?  Is 1.02 updatable(I've seen references to needing 1.03 and 1.02 in the forum).

 

I bought the unit in Oct 12 so the warrantee has expired.


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#2 dboomer

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Posted 31 December 2013 - 10:20 AM

The update does help with some kinds of unusual interference so I would expect it to help.   If you have a relationship with your dealer they may be willing to update it for you.  It's easy to do using Line 6 Monkey updater, but it does require using a XDV75 receiver as the USB interface.

 

 Also, you are right on the edge of using the max current available from that power supply.  I would try using the factory supply on the G30 and see if that helps.  Is your pedalboard metal?  if so that will cut down the range and reliability of the G30.

 

Have you tried switching to a different channel?  With the transmuter turned off, switch through the channels on the receiver stopping for about 30 seconds on each channel.  You will notice red LEDs show up (and that's normal) but your best performance will be in those channels with the fewest red LEDs popping up.  The fewer LEDs the more range you have and the more range you have helps combat everything else that could add to the problem.



#3 remov1

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Posted 31 December 2013 - 11:00 AM

I'm going to switch to the factory power supply and see if that helps. My pedal board is a Pedaltrain PT2 so yes it is metal although it didn't seem to be a problem for the better part of a year.

 

I have tried different channels and it didn't seem to help.

 

I will see if my local dealer can upgrade the firmware and if not I'll be looking into sending it in and having the service department do the upgrade. Any chance you can give me a ballpark estimate on the service department cost?


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#4 dboomer

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Posted 31 December 2013 - 03:25 PM

It is affecting your max range.  As long as you have enough then it's not an issue and with a digital radio it never affects the sound quality.  But if there is some extra interference in the venues where you had problems then it could be enough to tip the scales those times.  No way to know for certain without a lot of test equipment.

 

The upgrade itself is free but there are charges for bench time and return shipping.  Fill out a service ticket to get the estimate.  It should be said that upgrading may make zero difference.  It only helps if you have some specific issues (which almost no one has in the real world).






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