OK, thanks for the info. I thought It might be something abnormal.
While I have your attention, maybe you could help me with something else. One of the pins on the usb port broke off (is missing). I'm going to get it repaired. In the mean time, I got a usb to midi interface cable in hopes of backing up presets and set lists.Got it connected, open monkey. A window opens to prompt me to connect using midi. I selected the midi interface (mio cable) for the in and out. Then I need to select the device, but there is no HD500 listed. Am I doing something wrong?