rphenson Posted January 20, 2014 Share Posted January 20, 2014 I am using an HD500 with all the current updates connected via USB to a fairly new PC running Windows 8.1. I am still trying to resolve an issue with the PC that makes it occasionally unexpectedly reset (happens about once per week). I have no reason to suspect that the HD500 or HD500 Edit is causing these reset problems. Whenever the PC resets, the volume of the HD500 goes from the pre-reset level to extremely loud. It is not distorted or producing any noises or other artifacts, it simply gets much louder - similar to having the Master Volume go to max. When the computer resets, the volume goes back to the level it was running prior to resetting. My question is simply if that is the expected behavior, or if there is some method of preventing a large spike in volume during the infrequent occurences of the computer resetting (hopefully I will get that issue resolved in the not too distant future). Quote Link to comment Share on other sites More sharing options...
NucleusX Posted January 20, 2014 Share Posted January 20, 2014 You have another PC you could test this on ? Quote Link to comment Share on other sites More sharing options...
rphenson Posted January 20, 2014 Author Share Posted January 20, 2014 Not easily. Just have two desktops at home now - guitar stuff is all in a finished basement and other computer is upstairs. I was hoping that someone that has a HD500 connected to a computer could just shut their computer down temporarily and tell me if the volume changes when the PC is off, and then returns to the previous level when they boot their PC back up. Quote Link to comment Share on other sites More sharing options...
NucleusX Posted January 20, 2014 Share Posted January 20, 2014 Personally I have the POD HD Pro so im not sure if that's going to be of any help to you... Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted January 23, 2014 Share Posted January 23, 2014 Trying to reproduce this on another computer will tell us if the issue is with the driver or your computer. This is not a symptom we've seen much of, if at all. I suspect with the computer having reboot issues, that it's not the POD or its driver. An unexpected reset can cause a plethora of issues on anyone's computer. Please let us know what happens on the second computer. Quote Link to comment Share on other sites More sharing options...
Sixstringsling Posted January 23, 2014 Share Posted January 23, 2014 I'm curious is your hd hooked to USB and PC when your computer is suddenly shutting Down? Quote Link to comment Share on other sites More sharing options...
rphenson Posted January 23, 2014 Author Share Posted January 23, 2014 I'm not sure that it is an abonormal reset that is causing it, or just that the volume goes up when the computer is shut down for any reason (I will try that tonight when I get off work). It has only happened when the HD500 is connected to the PC via USB (this is the only way I have ever operated it). I never shut the PC down on purpose (but will try that tonight to see if the volume increase occurs even with an orderly shutdown). I can report that when the shutdown occurs and reboots, that somewhere during the reboot process that the volume returns back to the pre-shutdown level, even though I may have to later disconnect the HD500 momentarily to get it to re-sync with the HD Edit. I will also determine what happens if I just unhook the USB connection while everything is else is running normally. Quote Link to comment Share on other sites More sharing options...
rphenson Posted January 23, 2014 Author Share Posted January 23, 2014 Ok. Tried it at home. The volume increases the same for all of the following: 1) Unexpected shutdown; 2) Deliberate shutdown; 3) Disconnect the USB cord with everything working normally. The volume increase is significant for these events but not as great as turning the Master Volume on the HD to max. In all case the volume returns to the pre-shutdown/disconnect level when the computer has restarted or when the USB cord is reconnected. I guess the USB connection is somehow lowering the HD volume while the computer is running and the USB connection is in place, but not when the computer is shut down or the USB connection is not in place. I guess this is not a big deal, but was curious why PC shutdown and/or USB disconnect didn't just leave the HD500 volume unchanged. Quote Link to comment Share on other sites More sharing options...
Line6Tony Posted January 23, 2014 Share Posted January 23, 2014 ...And this is on two systems now? What audio is passing when this happens? Streaming or guitar input? Is the HD set as the system sound device, processing all system audio? Quote Link to comment Share on other sites More sharing options...
rphenson Posted January 23, 2014 Author Share Posted January 23, 2014 Just one system. I am referring to the guitar input only. The HD500 is set as the sound device. So when playing any audio other than the guitar, the audio is cut off when the USB cord is disconnected. Quote Link to comment Share on other sites More sharing options...
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