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Silence - Amp Thinks Headphones Are Plugged In, They Are Not !

spider jam headphone

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#1 GOONERY

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Posted 23 January 2014 - 06:40 AM

My Spider Jam is just over 1 year old, its been great so far, but today it thinks there are headphones plugged in, so absolutely no output from the speakers. I've done a factory reset, checked all the levels and tried every which way to resolve it but no joy, its not the guitars or leads as everything works fine with the Fender and Roland amps. I tried phoning the helpline, but was on hold for ages, i raised support ticket, just wondered if anyone has any ideas?

thanks 


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#2 Blubarb

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Posted 24 January 2014 - 12:41 AM

What happens when you plug in the headphones?
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#3 GOONERY

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Posted 25 January 2014 - 03:26 AM

Absolutely nothing, here is the odd thing i noticed, if i plug something into Aux, guitar or pedal the amp display recognises it and flashes up a quick message, plug in headphones and it does not register a thing. No sound in headphones when plugged in either. So i pulled out the chassis to check connections from ribbon cables and everything, it looks fine everything is tight and in the right place, nothing chafing,or loose. 


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#4 Blubarb

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Posted 25 January 2014 - 05:12 AM

Very odd. I wonder if re-installing the latest software might make a difference...have you thought of trying that? 


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#5 GOONERY

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Posted 25 January 2014 - 05:48 AM

Yep, did that as well, the headphone out now produces output, but nothing from the the main speakers (when phones are un plugged)  


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#6 Blubarb

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Posted 25 January 2014 - 07:44 AM

Starting to sound like a logic board problem. Any word from your ticket? I found that I get a reply in about 48 hours or so.
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#7 GOONERY

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Posted 25 January 2014 - 08:10 AM

I raised it on Friday, so the weekend got in the way, hope to get something soon next week its still under warranty , but yes it seems like a chip or firmware has become corrupted 


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#8 Blubarb

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Posted 25 January 2014 - 04:46 PM

Appreciate you letting us know the outcome of this.  


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