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Md20 Sd Card Slot Broken After Two Months Of Light Use?

md20 broken mechanical sd car

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#1 spuddle

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Posted 19 May 2013 - 11:13 AM

Hey all,

Was wondering if anyone else experienced the same issue? I've searched the board but found no other mention so possibly it's just a one-off or under-reported.

 

Essentially after two months of light usage (swapped in SD cards only a half-dozen times...) the SD card slot no-longer latches onto the card. It seems like some kind of small mechanical failure but it is critical for recording my live events (I use the USB port for the wifi dongle...). Somehow the latching or locking part no-longer works and when I insert an SD card, it merely pops back out again. I have tested with different cards and they all do the same thing. If I hold it down then the MD20 registers the card so it's not a problem as far as reading or interfacing goes. Just poor mechanical construction evidently...

 

I can't believe my $2,000 investment has essentially been brought to it's knees over something as small and trivial as this. It's too late for me to return the system now, but it should be under warranty still, so what should I do next?


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#2 ArneLine6

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Posted 19 May 2013 - 01:06 PM

Please contact our customer service and we will resolve this:

 

The US support team can be reached at 818-575-3600 (option 3), Mon-Fri 8am - 5 pm PST. Our busiest hours are from 11am to 2 pm.

The UK support team can be reached at +44 (0) 1788 566 555, Mon-Thurs 9am – 5pm GMT and Fri 9am – 4pm GMT.


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#3 Digital-sound

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Posted 19 May 2013 - 09:02 PM

In the meantime, I have heard of a USB hub working on these boards. I am a new user and have only done one show with it, but did use the USB to Ethernet adapter and an airport express router. We plugged our USB stick that has a backing track we use, and between sets music, into the USB slot on the adapter. Basically, a hub. No problem reading from it and it also showed up as an option for recording to. I used the SD card, but could have used the USB stick.
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#4 spuddle

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Posted 20 May 2013 - 10:28 AM

In the meantime, I have heard of a USB hub working on these boards. I am a new user and have only done one show with it, but did use the USB to Ethernet adapter and an airport express router. We plugged our USB stick that has a backing track we use, and between sets music, into the USB slot on the adapter. Basically, a hub. No problem reading from it and it also showed up as an option for recording to. I used the SD card, but could have used the USB stick.

 

The first thing I did was run and grab a USB stick but it wasn't recognized by the MD20 -- I guess it needs to be a particular format or brand. Since I was in the midst of recording an interview with a local band I had to scramble and got a laptop hooked up with Stagescape drivers installed instead which worked but all the monitoring functions became useless with the 2 sec latency.

 

End of the day, it got the job done but my confidence in the hardware has taken a big knock and I don't think it's going to hold up to my needs in the long run... Sad because it's the only mixer around that has this many i/o and multi-track recording features in one unit.


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