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Jtv69 - Bad Notice


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#1 Lurotex

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Posted 20 May 2013 - 10:51 AM

Hi everyone,

i'm writing this few words to say all of you my disappointment with my guitar JTV69.

I bought it in november 2012 and after a first neck change for a broken trus rod, and a second change cause they return me the guitars with extremely necks' misalignment, they replace my guitar with a new one but with the same misalignment of the neck, i'm waiting a reply from italian support. They say that guitar is in perfect condition but it isn't. 

What can i do?!??!

After six month i haven't my guitar yet, and they don't want to refound me my money;

 

i'm hopeless.

 

This is my problem:

 

Www.line6.com/support/thread/76208

 

http://line6.com/support/thread/74262 

 

 

Many thanks all of you and to everyone of line6's staff that will reply to my post.

 

Bye 


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#2 toneman2121

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Posted 20 May 2013 - 01:13 PM

submit a support ticket. go to the support page, you'll find it there. it looks like a manufacturing flaw. and i think line 6 should fix it without any thought or hesitation. and i am sorry, it can be very disheartening. i hope you get this mistake corrected. i also think there should be zero cost to you. get mad :angry:


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#3 Lurotex

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Posted 21 May 2013 - 10:41 AM

many thanks for your support...

from the on line support line6 told me that i must contact Italian support and i'm waiting for a reply...i'm extremely mad :angry:


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#4 toneman2121

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Posted 21 May 2013 - 11:00 AM

;)


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#5 TheRealZap

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Posted 21 May 2013 - 11:02 AM

Italian support is aware and working on your issue. I think given your location, the request to work with your local support is reasonable.


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#6 Lurotex

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Posted 04 June 2013 - 01:10 PM

hi guys,

i have a little question for you...

for the newest jtv69's productions  (with humbacker model ) do you know if any changements have been made from the earliest models (2011) to 2012/13 production? such as the tremolo bridge or internal hardware?

 

I bought it in october 2012 but they always send me guitar with 2011 serial number. For example: have the jtv69 in production now the new tremolo with new wiring?

 

 

Many thanks

I hope they resolve this issue fastly cause i love this guitar.

 

Ps.

while i'm waiting for a line6 reply i'm playing the latest guitar they send me and i found that this one has extremely less latency then the other when i use alternative tuning.


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#7 Lurotex

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Posted 09 June 2013 - 12:00 PM

anyone from line6 could say if there is a second generation bridge with a different wiring for jtv69 models?

 

htnaks


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#8 TheRealZap

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Posted 09 June 2013 - 12:26 PM

no difference in the hardware


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#9 Lurotex

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Posted 09 June 2013 - 01:30 PM

no difference in the wiring too?

in the thread below they spoke of a "second generation bridge" and the jtv69s has a new bridge.

nothing changed from 2011??!!

 

http://line6.com/support/thread/89339

 

 

http://line6.com/support/thread/73637

 

thanks


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#10 TheRealZap

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Posted 09 June 2013 - 01:45 PM

thats why i was particular about saying hardware, because i knew that they changed the way they did the wiring around the trem.

 

some really early ones, i may have read, took a different trem bar... 

do you have an issue of some sort?


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#11 Lurotex

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Posted 09 June 2013 - 09:23 PM

yes i have a Big problem cause i bought a jtv69 in november 2012 and they have sent me a guitar from 2011 Production.. today i'm still waiting that they solves my issue....for tremolo intonation and nut capo.

 

i think it's incredible!!!?

 

 

http://line6.com/support/thread/74262

 

http://line6.com/support/thread/73637


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#12 TheRealZap

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Posted 10 June 2013 - 02:51 AM

the fact that you have a 2011 rather than a 2012 guitar is not in and of itself a problem..... 

no idea what you mean by tremolo intonation (2 unrelated things) or nut capo (2 also unrelated things)

the threads that you link to, are other peoples issues and if you're worried you "might" have them... that's just being silly... you either have the issues or you don't.


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#13 Lurotex

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Posted 10 June 2013 - 03:47 AM

I'm saying that i have the same situatione of the other guys in the thread i reported in my post.

 

My tremolo doesn't return in the same position after using,

and the e-strings fall out of the edge.

 

These are the facts.

 

so i'm asking: why after seven month i haven't yet a conforming guitar i paid for ?

 

It's really incredible from a great factory such as Line6

I'm really delude


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#14 Lurotex

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Posted 10 June 2013 - 03:49 AM

ps. sorry if i can't explain very well but i don't speak and write english very well.....


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#15 toneman2121

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Posted 10 June 2013 - 05:20 AM

the difference between a jtv69 and a jtv69-us is more the 2x the cost. is that correct?


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#16 TheRealZap

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Posted 10 June 2013 - 05:51 AM

okay so what you are saying is that you have real issues with your variax... (the fact that it was made in 2011 is largely irrelevant)

if you are at the 7 month mark, I highly recommend you pursue warranty repair immediately...

all of the issues you linked to are known issues and can be fixed.

 

there are really no further assistance you can get from the forums, other than some users perhaps recommending new necks or taking apart yourself...

none of which i would pursue if you still have a valid warranty... in fact it would not surprise if the neck issue in particular would be addressed regardless of the warranty status.

I do not know this for a fact, but the neck issues have been acknowledged as an issue from the factory.

in any case.... find and contact a service center:

 

http://line6.com/service_centers/

 

or open a support ticket and those guys will hepl you get this resolved.

 

http://line6.com/support/tickets/

 

 

 

 

I'm saying that i have the same situatione of the other guys in the thread i reported in my post.

 

My tremolo doesn't return in the same position after using,

and the e-strings fall out of the edge.

 

These are the facts.

 

so i'm asking: why after seven month i haven't yet a conforming guitar i paid for ?

 

It's really incredible from a great factory such as Line6

I'm really delude


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#17 Lurotex

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Posted 10 June 2013 - 06:39 AM

the principally important thing i would know from this forum is if the jtv69 builted in the 2012 has the new bridge wiring,  cause i'm disappointed with my supplier that in a transaction started and finished in october/november 2012 sent me a product with old hardware.

this is not correct.

 

However i'll write an umpteenth mail to my support center from Proel.

 


 


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#18 Lurotex

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Posted 10 June 2013 - 12:41 PM

Line6 Italian support has told me today that they can't do anything and the closed my tickets.

 

I'm trying to write a ticket to Uk support .....i'm negatively impressed from line6 at the moment


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#19 toneman2121

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Posted 10 June 2013 - 01:34 PM

somebody with some clout has to step up. 

 

Line6 Italian support has told me today that they can't do anything and the closed my tickets.

 

I'm trying to write a ticket to Uk support .....i'm negatively impressed from line6 at the moment


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#20 Lurotex

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Posted 10 June 2013 - 10:43 PM

thanks for your support toneman2121.....

 

could someone of you post a photo of the second generation tremolo bridge?

 

Many thanks


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