Hey - these companies want to do the right thing. What makes you think they don't?
Experience. It's not entirely universal, of course. Some companies, and some people still have a work ethic, but many more do not. If I had a nickle for every customer service rep I've dealt with who simple didn't give a $#!@, I'd never have to work again. Such is not the case here, as the company stepped up and made good on their mistake, and I've said exactly that more than once in this thread. This is a good thing, and they should be commended for it. I would not hesitate to order products from them based on this guy's experience. All in all, a good omen, and I wasn't criticizing Graphtech's response.
What I was addressing, is the "who knows what the future will bring" comment, when asked a specific question about the prospect of a particular product being offered. It's not an answer. We all know there is no crystal ball to consult. Is it a problem for someone to say..."Gee, I'm sorry, but I just don't know"? Because in all likelihood, that's the truth. It's honest, and it won't keep people guessing, or worse, standing around waiting for a train that ain't coming. Plus, I just don't see one customer's issue, despite being resolved to everyone's satisfaction, translating into a change in a 3rd party company's product line for what is someone else's niche product...but perhaps I'm wrong. The 89 has a Graphtech bridge, doesn't it? Maybe they will start selling saddles for the 69s...who knows.