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Dear Line 6, With Love

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#1 dysmantle

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Posted 10 February 2014 - 09:35 PM

Dear Line 6,

 

I'm an avid amp modeler that's been eyeing the amplifi series amplifiers since it was announced. I own many line 6 products ( POD (kidney bean), POD Xt Live, Pod Farm(2), Guitar Port, Line 6 Spider IV 150 , FVB Shortboard MK II, Delay).

Here is where your marketing and engineering departments have failed.

1. Explanation of the FVB Shortboard MK II integration.
Like, Ya....... It's supported.. but in what capacity?

2. How many preset's can be stored on the amp?
Maybe 4? 5? 6?

3.  Can I control on/off different stomp boxes / delay / modulation etc with my FBV Short board?

4. Why did you "NOT" include a USB Port to charge the devices required to operate the amp?
(ipad / iphone / android )

5.  Why do retail outlets much like "Guitar Center" not have a AMPLIFi demo station available with an included USB port to jack in my device and "demo" the amps features as marketed? (this is a no brainer and selling feature)

6.  You should include a "transfer" type of feature for old line 6 users
(pod XT / pod farm / guitar port and general line 6 products). You are confusing and disenfranchising users . We love our presets and want to keep them across platforms. WE work hard to tweak and tune everything to our taste. With every product release you slap us in the face having to create new presets and force us into "another adventure" of finding tones.)

7. This does not apply to me but why not include the line 6 link and variax inputs featured on many other products.

8. The unit features a USB port. (why not hint or discuss with your users what it should be used for?)
Direct Output?  Windows/Mac integration for preset config / Firmware updates direct without a FBV?.

9. Lack of a full manual "POST" product release. You need to fire your documentation team immediately, I can't think of an excuse to use on this one.

10. Say iOS goes away and apple decides to pull the Line 6 AMPLIFi app from the appstore. What are your customers to do? We are screwed beyond using this as a bluetooth speaker. (a good one at that, i digress)

11. Line 6 monkey (drivers) and firmware updates to other products (bearing you own a MK II or FBV) Are smooth and work as advertised. This department is working great, however the design engineers are behind the ball. Modelers should always include a USB port in order to allow for updates and pushes without an additional piece of hardware.

 

12. WE love the amp, we however hate searching for the name on search engines.... it should have been called line 6 amplify or amp li wifi or something else besides amplifi. When we search for amplifi we find other amplifi"ers" beyond line 6. Youtube, google, bing etc. This was a dumb move.

 

One major thing I have found with line 6 is the lack of after the sale support. Got a line 6 spider iv??? Want to update the firmware...well you need a FBV for that.  It's complete failure for an electronically capable modeler to have to use an added $200 dollar device to upgrade and "fix" issues that were released from the factory.

 You can do better and your users know it also. For most people who own or use line 6 products we are forced to defend using them in live situations due to the lack of "tube quality" on most modelers. This is due to the lack of life and feel that translates from a traditional tube amp to a modeler. The Axe FX product family has done a much better job in this genre. I don't expect a $500 dollar product to compare to a $2500 dollar product. I do however hold line 6 to their mission statement.
 

Push Boundaries, Make a great product and release a great product with a huge community and support the product for years to come.

 


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#2 gunpointmetal

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Posted 11 February 2014 - 11:04 AM

Maybe someday a real person from Line 6 will once again acknowledge that they do have users out there in the world. Right now its more like an Amp Modeling Device Crapping Machine.

 

 

"uuugghghghhghhg!!! Got a new one for ya! See one the next one is done baking!"


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#3 cruisinon2

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Posted 11 February 2014 - 11:35 AM

Maybe someday a real person from Line 6 will once again acknowledge that they do have users out there in the world. Right now its more like an Amp Modeling Device Crapping Machine.

 

 

"uuugghghghhghhg!!! Got a new one for ya! See one the next one is done baking!"

LMAO... :lol:


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#4 -DarkCloud-

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Posted 11 February 2014 - 06:07 PM

:rolleyes: :D :lol:As if Line6 is reading.


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#5 dysmantle

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Posted 11 February 2014 - 08:33 PM

Well, lets get into  line6's face new school.    Facebook / Reddit   /  Reddit.com/r/guitar and this new dumb ideascale bullcrap.

(Another note Line6: forcing users to register on a "second website" to post feed back on a product, via forum link on your own support forums... is just lollipop backwards. Once again, the wrong way.

 

Clearly this product launch is a complete failure on line'6s part to rush a product out close to NAMM 14. It's lollipop. Really.. we deserve better patiently waiting since 09 for a new spider v amp.


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#6 dysmantle

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Posted 11 February 2014 - 08:34 PM

attempting to post on ideascale... i got this message.

 

A moderator has not yet approved your account.

 

Shocking!!


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#7 TheRealZap

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Posted 12 February 2014 - 05:07 AM

Yes a complete and dismal failure... that just happens to have pages of good reviews and won an award at NAMM....

seriously.. it can be something that does not fit your needs... AND not be a failure.

 

 

Clearly this product launch is a complete failure on line'6s part to rush a product out close to NAMM 14. It's lollipop. Really.. we deserve better patiently waiting since 09 for a new spider v amp.

 

 

AWARDS

 

 

NAMM University - Best In Show

 

 

 

NAMM VIDEO COVERAGE

 

 

 

Guitar Center: https://www.youtube....h?v=INdxYHjrym0 (Interview with Paul Foeckler)

 

 

 

Guitar World: https://www.youtube....ure=c4-overview

 

 

 

Gitarre & Bass (DE): http://www.gitarreba...r-Cloud-3763482

 

 

 

Premier Guitar: http://www.premiergu...mplifi-150-demo

 

 

 

Session (DE): https://www.youtube....h?v=d52-F4asQZg

 

 

 

SonicState (UK): http://www.sonicstat...om-line-6-video/

 

 

 

 

REVIEWS/EDITORIAL

 

 

 

Music Radar: http://www.musicrada...c-player-592226

 

"Four-and-a-half out of five stars."

 

"Line 6, purveyor of modeling technology as seen in the POD series, is known for pushing the boundaries and its latest product, revealed on the first day of the 2014 NAMM show, certainly demonstrates that innovative streak, big time."

 

" We all love to play along with our favourite songs and this is by far the most convenient way to do that yet invented."

 

"Verdict: Putting a music playback system and a versatile guitar amp in a single box is a mad/genius idea that actually works, and works well."

 

 

 

Gizmodo: http://gizmodo.com/a...-off-1507735372

 

"Ultimately, Line 6 hasn't really made a product for purists or nerds at all here but for consumers. It's a complete "experience" much the way that other products you buy these days are. It's more than a really loud speaker box. You're not expected to come to the table with much else—except for a guitar and maybe some chops to make the thing sing. The Amplifi is not for everyone, but Line 6 is one of those companies that ha been doing digital long enough that they might actually pull it off. I'm certainly excited to give this amp a try—even if I'm not going to get rid of my Twin and my pedal board any time soon."

 

 

 

SoundColorVibrationhttp://soundcolourvi...4/01/23/amplifi/

 

"...this amp shows much potential in its practicality, capability, and style and has set a new standard for what a guitar amplifier can offer in our modern digital revolution."

 

 

 

LoopInsight.com: http://www.loopinsig...mp-and-ipad-app/

 

"Overall, I loved AMPLIFi, both as a guitarist and from a technology standpoint…This is an amp I’ll be using a lot."

 

 

 

Bonedo (DE): http://www.bonedo.de...st-preview.html

 

 

 

AudioFanzine (FR): http://fr.audiofanzi...nts-bleues.html

 

 

 

MusicRadar (FR): http://www.musicrada...lifi-150-592226

 

 

 

 

 

PRESS RELEASE/NEWS PICKUP

 

 

Anderton's Blog: http://www.andertons...nise-guitar-amp

 

 

 

audiofanzine.comhttp://en.audiofanzi...ay,n.17460.html

 

 

 

Bonedohttp://www.bonedo.de...erstaerker.html

 

 

 

Future Publishinghttp://future-publis...3stywMSWWZUy/wv

 

 

 

GearJunkieshttp://www.gearjunki...hp?news_id=9062

 

 

 

Guitar Trickshttp://www.guitartri...1414#post291414

 

 

 

GuitarSite.comhttp://www.guitarsit.../line-6-amplifi/

 

 

 

KVRAudiohttp://www.kvraudio....d-ios-app-24764

 

 

 

Live2Playhttp://live2playwors...-line-6-amplifi

 

 

 

Metal Arcadehttp://metalarcade.n...lifi-guitar-amp/

 

 

 

MI Prohttp://www.mi-pro.co...novation/018497

 

 

 

Musikmachen.de: http://www.musikmach...ng-Amps-3762912

 

 

 

Sonic Statehttp://www.sonicstat...itar-amp-can-do/

 

 

 

TheToneKing: http://thetoneking.c...uitar-amplifier/

 

 

 

Tone Report Daily News: http://www.youtube.c...eature=youtu.be

 

 

 

ultimate-guitar.com: http://www.ultimate-...th_amplifi.html


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#8 phil_m

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Posted 12 February 2014 - 06:24 AM

attempting to post on ideascale... i got this message.

 

A moderator has not yet approved your account.

 

Shocking!!

 

That's standard operating procedure. I had to go through the same thing.


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#9 gunpointmetal

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Posted 12 February 2014 - 06:38 AM

Great, everyone at NAMM was amazed by a BlueTooth speaker...doesn't sound promising for the industry, does it?


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#10 TheRealZap

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Posted 12 February 2014 - 06:49 AM

If NAMM was just about harmonicas only harmonicas would get mentioned...

but because it's about all musical equipment... we have to hear about silly amps and stuff that we don't want...

it's perfectly ok if you were only interested in the harmonicas....

but every once in a while tuba players need love too.

 

Great, everyone at NAMM was amazed by a BlueTooth speaker...doesn't sound promising for the industry, does it?


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#11 phil_m

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Posted 12 February 2014 - 07:16 AM

Great, everyone at NAMM was amazed by a BlueTooth speaker...doesn't sound promising for the industry, does it?

 

I really don't understand being personally offended by what a company decides to build and sell. If you don't like it, don't buy it. Move on. There's a lot of companies in the modeling game right now making a lot of products. I just don't understand what good it does to focus so much on this product. What if this ends up selling really well for Line 6? Will they still be stupid for making something people want?


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Time is a train
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#12 -DarkCloud-

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Posted 12 February 2014 - 08:31 AM

Wow, I see a trend here...if anyone posts anything negative it gets attacked.

 

"If you don't like it, don't buy it. Move on." I am sure that Line6 would not react to a possible customer that way. This is not the way to treat a consumer and a certainly seems quite defensive. Forums are made to discuss all things - pro AND con.

 

Discussing and disagreement improves the product and customer service.


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#13 TheRealZap

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Posted 12 February 2014 - 08:33 AM

unless they say something you don't like regarding hum i guess...

 

 Forums are made to discuss all things - pro AND con.

 

noone is attacking you... we are just discussing with you... and don't always share your opinion... somehow i guess that's an attack.


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#14 phil_m

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Posted 12 February 2014 - 08:41 AM

"If you don't like it, don't buy it. Move on." I am sure that Line6 would not react to a possible customer that way. This is not the way to treat a consumer and a certainly seems quite defensive. Forums are made to discuss all things - pro AND con.

 

Well, I wasn't even responding to you. I was responding to the person I quoted, who, btw, seems to have taken up bashing this product release as a new hobby. Which, I guess is his right to do. All I was saying is I don't understand it. Line 6 makes a lot of products I have no interest in owning. They fill a niche in market, though, and Line 6 is trying to sell products to as many different people as possible. This particular seems to have polarized people in a way I've not seen before. It's just odd.


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#15 -DarkCloud-

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Posted 12 February 2014 - 08:42 AM

I never said anyone was attacking, nor did I use the word. Where are all this subjectiveness and assumptions coming from? I never even posted it, gunpointmetal did.


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#16 silverhead

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Posted 12 February 2014 - 08:43 AM

[u].....I am sure that Line6 would not react to a possible customer that way. ....


Probably not. Perhaps you should go talk to them? Speaking for myself, the only attack I have seen with respect to you was your personal attack on charlyg. I have to admire him for still being nice to you in the metadata exchange.
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#17 -DarkCloud-

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Posted 12 February 2014 - 08:45 AM

Phil - Sorry, not seeing how "move on" means "I don't understand it." & yes, it's obvious you were responding to someone else. I was stating my observation, that is all. No need to get defensive.


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#18 silverhead

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Posted 12 February 2014 - 08:46 AM

I never said anyone was attacking, nor did I use the word. Where are all this subjectiveness and assumptions coming from? I never even posted it, gunpointmetal did.

  

Wow, I see a trend here...if anyone posts anything negative it gets attacked.


OK, now I'm confused.
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#19 -DarkCloud-

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Posted 12 February 2014 - 08:49 AM

Me too!


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#20 phil_m

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Posted 12 February 2014 - 08:50 AM

Phil - Sorry, not seeing how "move on" means "I don't understand it." & yes, it's obvious you were responding to someone else. I was stating my observation, that is all. No need to get defensive.

 

Haha... who's getting defensive? It seemed to me you were getting defensive... And by "move on", that's what I mean. If Line 6 made a product that doesn't appeal to a particular individual they need to quit whining about it. I'm not in the sales business, so it's not my job to coddle people or convince to buy something they don't want. If someone doesn't want or need this particular product, that's just fine. I don't understand why they'd spend their time belittling the product and as an extension of doing that, belittling the people who actually do like it.


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Time is a train
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Leaves you standing in the station
Your face pressed up against the glass

 






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