Posted 11 February 2014 - 11:40 AM
My wife bought me a Relay g50 for Christmas 2012. Hooked it up without any issues and used it for a new years eve gig the following week. It worked flawlessly and I couldn't have been more pleased. The following day I set up my gear in my music room and wanted to use the g50 again...no dice...the darn thing just didn't want to work. I'm not an electronics guru but this thing is pretty straight forward and not much room for user error. I even called my friend, a professional musician that tours with two big name bands...he came over and looked at it and agreed with me it was malfunctioning.
Make a long story short I contacted Line 6 and got the go ahead to send it to them for service. After receiving the g50 back from service it seemed to work fine but my faith in the product was somewhat shakey. I never giged with it again...I use it sparingly at home in my music room...no issues until last week.
My setup has not changed...nothing new electronically in the room that would interfere with a signal...
The receiver showed all green bars but the only time the Audio light illuminates is when you pluck a string real aggressively...both transmitter and receiver come on at the same time and go out when the strings stop vibrating... Then silence...I tried different amps, outlets, guitars...same frustrating result.
I called Line 6 tec support and spoke to John this morning. He was very pleasant but the news doesn't seem very promising. He said 90 bucks an hour to troubleshoot plus parts and shipping...let me see here...my wife spent 400 bucks for the product...used it once and had to get it repaired...used it sparingly at home for a year (maybe a dozen times or so...if that) and now I'm looking at spending more cash to get it to work?
I realize a company can't repair their product forever under warranty but why do I feel like I have been stuck...like maybe this defective unit should have never left the factory...
Does anyone have any suggestions?
Posted 11 February 2014 - 01:36 PM
...I tried different amps, outlets, guitars...same frustrating result...
It seems to me that the only thing that you possibly haven't yet eliminated is the guitar jack to TA4F adapter cable from the instrument to the beltpack.
I have actually experienced that sort of loudness-dependent and initially distorted "gating" being caused by defective cabling, including one of these adapters, so I regularly travel with spares.
That's not to rule out another fault having developed inside the beltpack, but I feel (if you haven't already done so) it would be well worth trying another adapter in a music store before investigating the transmitter's internals.
...are (relatively) cheap, so I always carry spares.
Posted 11 February 2014 - 01:56 PM
I really do hope that it's only the cable that's at fault, because (particularly given the gentle, home-based treatment your TBP12 has enjoyed when compared to the way I've bashed my eight around over the last two years) another internal fault really would make it seem that you've got a "wrong 'un" there.
Fingers crossed !
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