fgksh11 Posted February 13, 2014 Share Posted February 13, 2014 This past week I emailed support with a Toneport question and received this: "Your Line 6 Support Ticket was updated and marked as Assumed Answered by a Line 6 SupportRepresentative. While it is in this status, if you do not reply to the ticket, it willbe closed in 5 days." I went back into the system and updated the ticket, commenting that it had NOT been answered. Today I received this extremely helpful response: "Your Line 6 Support Ticket was updated and marked as Assumed Answered by a Line 6 SupportRepresentative. While it is in this status, if you do not reply to the ticket, it willbe closed in 5 days." I'm not a chronic complainer but this is totally unacceptable. The ticket ID is 227194 if you're reading this, Line 6, though I doubt it if you don't even read your support email. The lesson here must be -- if you buy Line 6 products, forget about support because they forget about you once they get your payment. - Mick Quote Link to comment Share on other sites More sharing options...
fflbrgst Posted February 14, 2014 Share Posted February 14, 2014 Was there an original question they asked you on the support ticket that you didn't answer? If that happens, they will assume you got things worked out yourself. They don't read these forums, so your best is to call them. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted February 14, 2014 Share Posted February 14, 2014 there was another recent post lately where the user saw the original line6 response in their junk mail/spam folder as well... its possible they responded and you didnt see it. you might check here: http://line6.com/account/tickets/view their reply will also be on the website there. Quote Link to comment Share on other sites More sharing options...
silverhead Posted February 14, 2014 Share Posted February 14, 2014 Might also want to check your email spam filter. Sometimes they will ask for more info by email, and if that's not answered you will later receive the message that you did. Quote Link to comment Share on other sites More sharing options...
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