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Support Requests Blown Off With "assumed Answered"


fgksh11
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This past week I emailed support with a Toneport question and received this:

 

"Your Line 6 Support Ticket was updated and marked as Assumed Answered by a Line 6 Support
Representative. While it is in this status, if you do not reply to the ticket, it will
be closed in 5 days."

 

I went back into the system and updated the ticket, commenting that it had NOT been answered.

 

Today I received this extremely helpful response:

 

"Your Line 6 Support Ticket was updated and marked as Assumed Answered by a Line 6 Support
Representative. While it is in this status, if you do not reply to the ticket, it will
be closed in 5 days."

 

I'm not a chronic complainer but this is totally unacceptable. 

The ticket ID is 227194 if you're reading this, Line 6, though I doubt it if you don't even read your support email.

 

The lesson here must be --  if you buy Line 6 products, forget about support because they forget about you once they get your payment. 

 

- Mick

 

 

 

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