I work at a company that develops its own software and we use this kind of tool It helps us immensely. Not every suggestion turns into a project, but I'm certain they take things into consideration after review those ideas with lots of votes.
The previous feedback mechanism was an unwieldy black hole, with no easy way to understand what people wanted, so this is definitely a major improvement. Product Management (PM) looks at IdeaScale frequently. However, it is not the end-all, be-all for data from customers. PM gets info from other sources. Therefore, IdeaScale can help support or refute data from those sources when the number of votes on a given idea are significant. Also, regardless of the feedback sources, the ideas must fit into the constraints of time, resources, future products, demand, competition, technology shifts, etc.
I'm sorry that the level of updating the status if ideas could be better. I know it lets you know we're not only listening, but moving forward with ideas. That type of two-way communication with the public is something I'm suggesting to PM to do more of, all while not "tipping our hand" as to our plans for future products. For a view of what has been marked with a status, see http://line6.ideasca...active.ideation
arislaf, you're in second place for number of ideas. Thanks for contributing. I hope you continue to do so. The leaderboard is at http://line6.ideasca...m/a/leaderboard
I encourage you all to keep the ideas coming.