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Jtv-59 Selector Switch Not Working

jtv-59 selector switch

Best Answer ltmsc , 26 May 2013 - 03:54 PM

I have the bad switch.  Got a support ticket. 

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#1 ltmsc

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Posted 22 May 2013 - 06:45 PM

I have a Korean JTV-59 that is only a couple of months old.  The selector switch (3-way) is working as normal with the mag pick ups, but when utilizing the Variax guitars, it isn't working. The switch doesn't switch the Variax guitars at all.  I have re-flashed the guitar to no avail.  I also have a JTV-69 and it is working fine.  Any suggestions?  


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#2 thorneven

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Posted 22 May 2013 - 07:28 PM

If the switch works on the magnetic pickups then the problem isn't the switch.  Try reinstalling the firmware?


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#3 ltmsc

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Posted 22 May 2013 - 07:40 PM

I have re installed the firmware twice now.....


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#4 TheRealZap

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Posted 22 May 2013 - 08:35 PM

have you tried reinstalling an earlier firmware say 1.7x and then shooting back to the latest 1.9x?

I had to do something similar when i first got mine.


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#5 ltmsc

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Posted 26 May 2013 - 03:54 PM   Best Answer

I have the bad switch.  Got a support ticket. 


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#6 theoptimizers

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Posted 06 June 2013 - 10:13 AM

Could you please post a followup to your experience with the bad switch support ticket?

 

I just received my Korean JTV-59P yesterday, and the 3-way switch feels like it isn't secured properly.  It's loose, and it isn't seating in the lower position securely.

 

But, as far as I can tell, I am getting the appropriate guitar models.

 

Generally, the guitar is in good shape, but the switch has issues, and there is a mark on the neck (under the finish) near the third fret dot.

 

I must say, I'm disappointed.  I was so excited, but a new $1500 guitar should be in better shape.


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#7 gumby999

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Posted 13 June 2013 - 06:21 PM

I just went through a similar experience today. I'm located in Canada. Picked up a JTV-59 at a local distributor/retailer. Had to return it due to a defective model selector knob.It was working intermittently. It was sticking and causing the guitar to go into programming mode when all I wanted to do was turn the modelling on and off. I gave it a second chance and asked for a replacement and received it today. I even asked that the next one be tested before getting delivered. I was assured that it was, however to my immense disappointment, the replacement had even more issues. The fact that the distributor didn't test it properly is another issue, but I was still really surprised with what I found.

 

Model selector and alt tuning knobs were mounted in reverse, easily fixed but still amazed that a guitar could leave a factory with this mistake. Secondly, the issue was now with the push button on the alternate tuning knob which was not working at all so I was unable to gain access to the all the guitar models. Then I tried connecting to my HD500 to see if it could access the models from there using the VDI connection and Variax menu on the POD and alt tuning knob was just displayed as "n/a".  I tried updating firmware and that failed as well. Needless to say this one was a real lemon.  The rosewood neck was also not in the best of conditions. I've read the posts about the first batch of JTV's having all kinds of problems, so I'm assuming this distributor has an old batch in stock or this could still be a production problem.

 

I totally agree with your statement that a $1500 ( $1600 in canada ) guitar should not arrive in this condition. Makes you feel like it's toy bought at "toys r us"! I have owned several Line 6 products and am a big fan of the modelling technology as well as all the other innovative products, however this experience has really turned me off. It's clearly a production problem and it seems that it's well known. If there is a known issue with a batch that was manufactured, shouldn't line 6 recall all those models that could potentially have these problems rather than having retailers and customers going through these types of experiences?

 

This one will go back but I've lost confidence and will not order another one. Very disappointing.


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#8 ltmsc

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Posted 16 June 2013 - 03:49 PM

The guitar is at Line 6. They sent me a UPS label and paid for shipping. My local guitar shop boxed up the guitar for me. I am sorry to hear that your not happy with you new JTV. I have two of them, a 59 and 69. I love both guitars and both were in excellent shape when I purchased them. The switch on the 59 acted a felt normal, but wasn't switching the Variax guitar sounds. I will update when I get the guitar back.
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#9 ltmsc

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Posted 28 June 2013 - 06:20 PM

Got the guitar back from Line 6.  Everything is working great!!  Thanks Line 6!


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#10 faccurso

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Posted 02 September 2013 - 11:50 AM

I have the same problem as JS from Canada - Model Selector getting loose, then not working. (Have only mag pu to play on.) 

Also agree w/JS: this SHOULDN'T happen on $1500 guitars. 

I'll be posting a support ticket. Hopefully I can get the same satisfaction as JS - through not looking forward to doing w/o the 59. It IS a very fine guitar - physically speaking. 


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#11 Harold

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Posted 02 September 2013 - 05:09 PM

I find it amazing there still having the same issues that were present in the beginning.
There is no doubt a $1500 guitar should still not have these many complaints. I have had my
JTV-59 for almost a year and no problems. I wonder if a tech could replace them with a
higher quality component.
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#12 phil_m

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Posted 02 September 2013 - 05:18 PM

I find it amazing there still having the same issues that were present in the beginning.

 

 

Generally, the issue has been taken care of. Line 6 located the faulty piece and addressed in production. That doesn't mean that there still aren't some guitars being sold with the bad switches out there, though. You never know how long a dealer has had a guitar in stock. Plus, even with the newer models, there's still a chance of that part failing, I suppose. With electronics, there's always going to be some parts that fail early on.


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#13 andersonj

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Posted 13 September 2013 - 04:26 AM

As a long time user of many Line 6 products, I am thoroughly surprised and disappointed with the problems that have plagued the JTV 59. I had my eye on this guitar for a year before finally buying it new from Sweetwater last month (August 2013). With a serial # showing it was mad in March of 2012, I figured the problems would have been corrected by then. Withing an hour of playing it for the first time, I got the dreaded model switching problem (models switch on their own with no interaction from me).

I called Line 6 and too my further surprise, the tech that "helped" me with the problem said he never heard of these guitars doing this... Although I had seen this problem pop up on several Line 6 threads and it is obviously a well known and documented problem.

I was told to reinstall firmware, fully charge battery, plug in using 1/4 cable, plug in using VDI cable to my POD HD Pro, etc, etc,... All to no avail. I was then told to send it back to Sweetwater for a replacement as I must have a faulty unit (obviously).

So I sent it back to Sweetwater and got a replacement with a newer Serial # (November of 2012). After waiting over a month from the time of purchasing my original JTV 59, I finally received my (supposedly) fine and NOT faulty JTV 59. I opened the box, plugged in the guitar using my VDI to POD HD Pro, tried turning on the modelling and find out the model selector knob is loose. When I try to push it in to turn on the modelling, it does not turn on. I have to pull the knob way up and then very lightly and slowly push it in to turn the thing on. I wonder how long this method will work before it just stops working entirely.

So I guess if there is some easy fix to this problem, I would like to know what it is instead of send the guitar back again. If I have to return this second JTV 59 to Sweetwater then I will be taking a refund and giving the $1500.00 I paid for it to Carvin for a custom guitar that won't have these QC problems. The technology simply isn't worth dealing with all these problems. Please don't mistake me for bashing on Line 6, I am just so disappointed with my experience using their JTV 59.

My guitar is serial # w12110610, it has the cream pickup selector switch as well, if that even matters.


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#14 silverhead

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Posted 13 September 2013 - 04:48 AM

Some people have reported a faulty Model Selector knob as you describe. The knob is physically prevented from being depressed sufficiently to activate the switch - it contacts the guitar body before being fully depressed.

 

A simple fix to try is to remove the knob, insert a small bit of paper as a shim to raise the knob on the shaft, and restore the knob. It is now set at a slightly higher position, allowing full depression to activate the underlying switch.


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#15 andersonj

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Posted 13 September 2013 - 06:09 AM

Does the knob just pull straight up off of the guitar like a regular volume or tone knob would? Thanks in advance.


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#16 andersonj

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Posted 13 September 2013 - 06:11 AM

Does the knob pull straight up and off like a normal volume/tone pot would? Thanks in advance.


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#17 silverhead

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Posted 13 September 2013 - 06:38 AM

Yes, it does.


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#18 broker2

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Posted 17 September 2013 - 06:00 AM

I had the same problem with the model knob last yr. but i pulled off the knob stuck a peice of paper in there and now it works fine.


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#19 pheld

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Posted 23 September 2013 - 01:11 PM

I got a JTV-59 in April. The variax circuit died a month later and it was returned for repair. 3 months later I was told that the repair-center used by the Norwegian distributor was unable to fix it and that I would get a new guitar (not Line6's responsibility I know, but lousy service from a national distributor does hurt a manufacturers reputation).  A month later the new guitar (s/n w12020981) arrived and within a couple hours use it developed a problem with the model selector. Switching models work fine, but pushing the knob to switch between magnetic pickups and modelling only works reliably in the Custom1-position. In other positions the knob often gets stuck in the down position, and if I pull it up it may jump to programming mode (blinking LEDs). I tried the paper-trick mention in this thread to raise the knob on the shaft but that doesn't work. No wonder really as I discovered that the problem is just as bad when I operate the switch using the shaft with no knob. I'm reluctant to send it back again if that means another 4 months without the guitar. Is there anything else I could try myself?


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