Best Answer fflbrgst , 24 February 2014 - 05:41 AM
First uninstall Monkey on your computer. This includes deleting all files in the 'Line 6' folder.
Then download and reinstall Monkey.
Connect your Shortboard only (do not connect the amp to it) and use Monkey to update it. Then connect the amp to the Shortboard and see if you can get Monkey to install updates.
If not, you can start a repair ticket on this site, but your best bet will be to call the Line 6 support line.Go to the full post