I am the owner of a new JTV69S in shoreline gold-very happy with it.
However I cannot get it to show in Workbench HD, it appears to see the guitar, then starts to load the presets and after the first one it immediately gives the error as shown in the attached picture:
One or more presets failed to load from the guitar.
Operation timed out.
WB_HD.png 76.58KB 2 downloads
Curiously Workbench also shows it as a JTV59 which it isn't.
I am connecting via the the supplied USB interface and both lights are on green, using the latest version of all relevant software. Guitar shows up in L6 Monkey just as "Tyler Variax" and is on the latest V2 HD firmware.
Using an i5 iMac with OSX Mavericks loaded 10.9.1.
The guitar itself seems to work fine on its own.