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Dt 25 Firmware Update Problem

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#1 neskor

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Posted 07 March 2014 - 02:06 PM

Yesterday i tried to update firmware on my DT25 but without success.

First I tried with cheap ebay midi coverter but with no succes.

Today I bought M-Audio Uno but again with no succes :(

I just followed steps from user manual. I even tried powering in safe mode but again same problem.

Every time I get this message Code 8000000A error.

My operating system is Windows 7 64-bit.

I tried same thing on different notebook with Windows XP but again I get same error message.

Anybody knows what is going on?


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#2 TheRealZap

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Posted 07 March 2014 - 02:25 PM

did you actually go to the m-audio site and get the latest drivers?

if not, you'd basically still be using the generic drivers that your cheapie used.


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#3 neskor

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Posted 07 March 2014 - 02:38 PM

yes, I installed latest one

this one:

MIDISport Installer 6_1_3_Driver 5_10_0_5141


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#4 drschultz

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Posted 07 March 2014 - 02:59 PM

I had a tough time getting the update to take myself.  When using monkey, make sure you are logged in.  I think I had a problem trying to use a downloaded version of the update and not logging in on monkey.  Once I logged in the update took.


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#5 neskor

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Posted 07 March 2014 - 03:10 PM

I was logged, but that didn't help


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#6 TheRealZap

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Posted 07 March 2014 - 04:13 PM

Try only connecting the in.
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#7 Metalchef

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Posted 07 March 2014 - 05:52 PM

I got the same thing when I updated awhile back and I ended up having to update from file. U can find directions on monkey to do this. Had nothing to do sith the cables. I was using an Maudio mini sport usb to midi.
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#8 neskor

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Posted 08 March 2014 - 03:14 AM

I tried with another laptop with XP SP3 and new M-Audio drivers and after third attempt finally I made it!

Update the firmware to 2.0.

I tried to repeat again  just to check is that a correct way but again I failed to connect to Monkey.

I think i will quit now. 

I don't know why Line 6 is not using USB connection instead of MIDI on DT amplifiers.


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#9 innovine

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Posted 08 March 2014 - 01:40 PM

I don't know why Line 6 is not using USB connection instead of MIDI on DT amplifiers.

 

Because they can barely even get MIDI working on the DT, and USB is a much more complicated protocol? I would assume they just couldn't be bothered.

 

What I wanna know is why the POD can send midi in/out its midi ports, but not over USB.. that's plain retarded, and the only reason is 'can't be bothered'. I wanna control looper software with the pods footswitches, but to do this, I need to use a midi->usb cable, which costs extra. A cost which Line6 transferred to me when they thought it was enough to just add midi ports to the machine so they can write 'MIDI compatible' on the spec sheet and marketing blurbs, and save themselves the week or two it'd take to implement midi over usb, and in so doing, make something actually useful.

 

My more cynical view is that they named their connectivity software after the poor creature who coded their drivers, usb and midi implementations. I've built my own midi devices and also implemented midi over usb, so I feel qualified to speculate.


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#10 Netfly

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Posted 09 March 2014 - 07:58 AM

Yesterday i tried to update firmware on my DT25 but without success.

First I tried with cheap ebay midi coverter but with no succes.

Today I bought M-Audio Uno but again with no succes :(

I just followed steps from user manual. I even tried powering in safe mode but again same problem.

Every time I get this message Code 8000000A error.

My operating system is Windows 7 64-bit.

I tried same thing on different notebook with Windows XP but again I get same error message.

Anybody knows what is going on?

 

I'm having the exact same issue here.

Using M-Audio Uno, inculding with the latest version of driver, I'm using a Mac 10.9.2 and the latest Monkey

Tried to install a downloaded version of the firmware too, but still didn't work.

Note that monkey can't determine the current firmware version installed on my DT25

What can I do now?


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#11 neskor

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Posted 09 March 2014 - 10:38 AM

First, try to update from file.Try several times.

Then try to put amp in safe mode if that don't work change in and out on midi cable.

It is very frustrating job. I finally made it after 5 hours and I can't repeat it again :(


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#12 Netfly

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Posted 09 March 2014 - 01:21 PM

First, try to update from file.Try several times.

Then try to put amp in safe mode if that don't work change in and out on midi cable.

It is very frustrating job. I finally made it after 5 hours and I can't repeat it again :(

 

I will try with amp in safe mode :/


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#13 WaubinHood

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Posted 10 March 2014 - 03:40 PM

For people trying several MIDI interaces in a row: Uninstall earlier device from your puter before installing new device drivers.

 

For windows users. You need to choose your MIDI device from your sounds control panel. If not changed, there is Microsoft GS wawetable blahblah as factory setting and you can't connect your DT. I believe there is something simiar in Macs as well.


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#14 SwimDawg

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Posted 15 March 2014 - 06:05 PM

The 5 hours may be the solution, but here is what I did, (I'm running Windows 8)

 

1.  Loaded the latest driver for the M-Audio Uno.

2,  Found out my computer has both USB 2.0 and USB 3.0 ports, (only USB 2.0 works with the Uno)

3.  Downloaded and saved the patch file.

4.  Tried all the suggestions above, nothing worked so after 1 1/2 hours I shut everything down and had dinner.

5.  Came back 3 hours later, and I turned on the DT 25 with my Uno connected to the computer. Also had my HD500 connected by USB, but not to the DT25.

6.  Turned on the computer and fired up Line Monkey. It recognized the HD 500, but had to find the DT25. Changed the MIDI in & out settings to UNO.

7.  Tried loading the update but it crashed again, (got an 80000002 error which is can't find the device).

8.  Clicked on the Find Device button on Line Monkey and it found the DT25 again.

9.  Updated the DT 25 using the file I downloaded and........... IT WORKED!

 

I'm not sure what made it finally work, so I just listed everything I did. I don't think having the HD500 connected made a difference, but who knows.  If I were to guess, it was shutting everything done for a while and trying again, (letting the frustration level drop). The second time I also had to log into Line Monkey instead of the typical auto log in. Maybe try logging in and out and see if that works.

 

Now off to see what this update can do!


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#15 Goooner1

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Posted 16 March 2014 - 03:08 AM

Just got a DT25 myself yesterday, reading all these FW upgrade problems everyone is having, and knowing how much fun I had trying to upgrade my Variax when I got it, I don't think I'll bother upgrading :)

I already have an HD500X, so an upgrade won't give me any additional benefits anyway, will it?
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#16 TheRealZap

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Posted 16 March 2014 - 04:11 AM

upgrading gives you a TON of flexibility as well as fixing a number of issues (default amp settings and L6LINK related mostly)

these issues upgrading are not typical... I've upgraded mine numerous times without issues.

 

Just got a DT25 myself yesterday, reading all these FW upgrade problems everyone is having, and knowing how much fun I had trying to upgrade my Variax when I got it, I don't think I'll bother upgrading :)

I already have an HD500X, so an upgrade won't give me any additional benefits anyway, will it?


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#17 Goooner1

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Posted 16 March 2014 - 04:24 AM

Maybe I'll give it a go then :)

Do I just need a midi-USB cable?
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#18 neskor

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Posted 16 March 2014 - 04:59 AM

don't even try with cheap $6 ebay midi cable ;)


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#19 Goooner1

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Posted 16 March 2014 - 05:16 AM

What sort of budget am I looking at for something decent that'll work?
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#20 TheRealZap

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Posted 16 March 2014 - 05:35 AM

i've done the update with the 5$ ebay interface... but the m-audio uno is farm more reliable. they run about 40$

 

the 5$ interface thing is finicky... sometimes it depends on your computer and the phase of the moon. :D


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#21 Brazzy

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Posted 16 March 2014 - 06:48 AM

I got the same thing when I updated awhile back and I ended up having to update from file. U can find directions on monkey to do this. Had nothing to do sith the cables. I was using an Maudio mini sport usb to midi.

 

I think this is what happened to me when I did the update. I don't remember having a big problem though and for a non-pro like myself. When I have issues like this I step back and play the guitar while thinking about which different route I need to take to get the result I want.


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I mostly play at home  and am always having fun learning how to play guitar so when I post a reply to try and help give ideas you know where I'm coming from. Rock-On!! Oh, and if I don't respond promptly I'm probably playing guitar or my computer locked up from multitasking 'cause I'm using Gear Box, HD500 Edit, Audacity and tab filled browsers all at the same time, Hahahaaaa. Surprisingly enough my 'puter handles the load more times than not. Lastly I'm not a salesman, I'm not trying to sell anyone anything here. "Riffcasts Riffworld" "RiffRumble Entry" "Shifftie" "M.O.S.U.A Two" "Bass Catszz" "Blasted Runtime Error I" "Match 30" "The Playlist"
 

DT50_and_DT9901.pngStrat_X3Pro.pngBerm.pngThe_Arsenal.png


#22 Goooner1

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Posted 16 March 2014 - 06:59 AM

:)

May as well try and get hold if the M-Audio then, sounds like an extra $35 is a small price to pay for the lack of frustration, remembering just how frustrating updating my Variax was !
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#23 the_bees_knees22

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Posted 12 April 2014 - 04:32 PM

I actually bricked my DT-25 head 3 weeks after I bought it while trying to update the firmware.  I had to take it back to the shop, aaaannnnd 4 months later......I finally got it back.  They said they had to replace a chip in it.  Sorry, I forgot the details.  It works fine now, but that was a ridiculously long time to have to wait to get it back.   


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#24 geppert

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Posted 13 April 2014 - 08:20 AM

FOUR MONTHS LATER to get it back ??? ... now that's what I call "totally unacceptable".


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#25 Brazzy

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Posted 13 April 2014 - 09:13 AM

FOUR MONTHS LATER to get it back ??? ... now that's what I call "totally unacceptable".

 

I have to take my DT50 in after 5 months of fun and hope I don't have this problem.


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I mostly play at home  and am always having fun learning how to play guitar so when I post a reply to try and help give ideas you know where I'm coming from. Rock-On!! Oh, and if I don't respond promptly I'm probably playing guitar or my computer locked up from multitasking 'cause I'm using Gear Box, HD500 Edit, Audacity and tab filled browsers all at the same time, Hahahaaaa. Surprisingly enough my 'puter handles the load more times than not. Lastly I'm not a salesman, I'm not trying to sell anyone anything here. "Riffcasts Riffworld" "RiffRumble Entry" "Shifftie" "M.O.S.U.A Two" "Bass Catszz" "Blasted Runtime Error I" "Match 30" "The Playlist"
 

DT50_and_DT9901.pngStrat_X3Pro.pngBerm.pngThe_Arsenal.png


#26 the_bees_knees22

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Posted 13 April 2014 - 07:35 PM

FOUR MONTHS LATER to get it back ??? ... now that's what I call "totally unacceptable".

Yeah, but that was mostly because of the store I bought it from.  Plus I don't think being in Canada helped.

Basically they said they shipped it to line6  so I waited 6-8 weeks before calling the store.  Then they said line6 was going to ship me an new one.  ...then a few weeks later still nothing.  I call again etc..  this went back and forth for a few weeks.  Then I call again and they say one of their guy's was working on it and it was fixed.  It was supposed to be there that week.... got no call.  then 2-3 weeks later I call again, and they said it was in, and sitting in their warehouse.  :/

I don't think I'll be buying from them anymore.  I'd rather go across the boarder to Seattle, and pay the duty than go through that hassle again.


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#27 egkor

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Posted 14 April 2014 - 05:08 AM

I have to take my DT50 in after 5 months of fun and hope I don't have this problem.

 

Brazzy,

 

Why do you have to take your amp in (I assume for service)?  What happened?

 

Thanks,

-Gary K


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Live Sound: Line 6 m20d, 2-L3t

Variax:  JTV-69 (manuf. 3/2012), Variax 500 (manuf. ~2003)
Guitar Amp:  DT50 Head, Marshall 1936 2x12 (2xCelestion G12T-75)
Modellers:  POD HD500
Other:   Fender Strat HSS, MIM (~2012), Taylor 614ce (2011), Taylor 315ce (2010)

#28 Brazzy

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Posted 14 April 2014 - 06:36 AM

Brazzy,

 

Why do you have to take your amp in (I assume for service)?  What happened?

 

Thanks,

-Gary K

 

The amps power tubes went cold. I let it sit to cool and then it would work for like an hour then when I shut it down the power tubes never lit back up, this behaior went on a few times. I have a thread about it.


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I mostly play at home  and am always having fun learning how to play guitar so when I post a reply to try and help give ideas you know where I'm coming from. Rock-On!! Oh, and if I don't respond promptly I'm probably playing guitar or my computer locked up from multitasking 'cause I'm using Gear Box, HD500 Edit, Audacity and tab filled browsers all at the same time, Hahahaaaa. Surprisingly enough my 'puter handles the load more times than not. Lastly I'm not a salesman, I'm not trying to sell anyone anything here. "Riffcasts Riffworld" "RiffRumble Entry" "Shifftie" "M.O.S.U.A Two" "Bass Catszz" "Blasted Runtime Error I" "Match 30" "The Playlist"
 

DT50_and_DT9901.pngStrat_X3Pro.pngBerm.pngThe_Arsenal.png


#29 egkor

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Posted 14 April 2014 - 06:52 AM

The amps power tubes went cold. I let it sit to cool and then it would work for like an hour then when I shut it down the power tubes never lit back up, this behaior went on a few times. I have a thread about it.

I went there and read through it.

 

Here I can only comment on length of time in repair.  It would depend on how good the repair facility is, how available the replacement parts are, and the nature of the original issue (intermittent or constant).

 

For a gigging musician this could be a financial loss to be without the amp for days/weeks to service center.

 

Even for amateur musician, not fun to be without amp.

 

Are still in original factory warranty?

 

-Gary K


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Live Sound: Line 6 m20d, 2-L3t

Variax:  JTV-69 (manuf. 3/2012), Variax 500 (manuf. ~2003)
Guitar Amp:  DT50 Head, Marshall 1936 2x12 (2xCelestion G12T-75)
Modellers:  POD HD500
Other:   Fender Strat HSS, MIM (~2012), Taylor 614ce (2011), Taylor 315ce (2010)

#30 Brazzy

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Posted 14 April 2014 - 07:16 AM

I went there and read through it.

 

Here I can only comment on length of time in repair.  It would depend on how good the repair facility is, how available the replacement parts are, and the nature of the original issue (intermittent or constant).

 

For a gigging musician this could be a financial loss to be without the amp for days/weeks to service center.

 

Even for amateur musician, not fun to be without amp.

 

Are still in original factory warranty?

 

-Gary K

 

Glad Ya read it, Thanks for your input. I see you have the DT50 Head also. I think this amp sounds really great and I love it's abilities with the HD500 and X3Pro. I understand about the possibilities of delays as I have experience in the service industry, but it's always a dissappointment, lol. Thankfully, I'm not gigging with this amp. It will be missed whenever it's not ready to play. I actually had some trouble trying to find a tech close in this area, the first place on Line 6's service center page recommended a place that seemingly went out of business so I kept going down the list getting farther away until I found someone who answered the phone. I should be able to take in very soon.


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I mostly play at home  and am always having fun learning how to play guitar so when I post a reply to try and help give ideas you know where I'm coming from. Rock-On!! Oh, and if I don't respond promptly I'm probably playing guitar or my computer locked up from multitasking 'cause I'm using Gear Box, HD500 Edit, Audacity and tab filled browsers all at the same time, Hahahaaaa. Surprisingly enough my 'puter handles the load more times than not. Lastly I'm not a salesman, I'm not trying to sell anyone anything here. "Riffcasts Riffworld" "RiffRumble Entry" "Shifftie" "M.O.S.U.A Two" "Bass Catszz" "Blasted Runtime Error I" "Match 30" "The Playlist"
 

DT50_and_DT9901.pngStrat_X3Pro.pngBerm.pngThe_Arsenal.png


#31 franz75

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Posted 15 May 2014 - 04:29 AM

Just trying to update my amp, to, but no way... It does not work, now, indeed. How could I put it in safe mode or reinstall the old firmware, please?


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#32 TheRealZap

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Posted 15 May 2014 - 04:46 AM

you can restore the amp to factory defaults by pinching the topo/pent switches together and then powering the amp on.

hold together until the amp lights start flashing, then the amp will do it's thing and restore to defaults.


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#33 cdirect

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Posted 27 July 2014 - 12:36 PM

I'm having the same problem that most of you have. Can't update the DT25 amp head to 2.0 Firm Ware and can't take advantage of all of the extra amp and cabinet models. Very frustrating, Line 6 doesn't return calls, Guitar Center's service people are worthless. Anybody know a person at Line6 (name/number) who can offer qualified help?


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#34 TheRealZap

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Posted 27 July 2014 - 12:52 PM

not sure how long you've waited but it can take 3 business days to hear back from support....

that and if you call it needs to be between 9-6 PACIFIC time monday through friday (USA)

http://line6.com/company/contact/

there's plenty of info on the forums that you can work through in the meantime if you'd like.

alot of which are in this thread....

you didn't provide any further details that would allow anyone to offer you any further advice really....

 

I'm having the same problem that most of you have. Can't update the DT25 amp head to 2.0 Firm Ware and can't take advantage of all of the extra amp and cabinet models. Very frustrating, Line 6 doesn't return calls, Guitar Center's service people are worthless. Anybody know a person at Line6 (name/number) who can offer qualified help?


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