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Line Inputs Recordings Failed Since 1.10 Update


Best Answer davec69 , 04 June 2013 - 11:39 PM

 
Success.  We were able to make a recording tonight of both the Main Outputs and the Line Inputs.  
 
We tried a bunch of things, including deleting folders on the PC, re-formatting the SD card, and nothing helped.   The SD card wasn't being recognized by the M20d. 
 
The fix for us was to create a brand new Setup from scratch.  I then added all of the instruments and microphones to the Stage again, did the usual auto trim.  After we did this, the SD card was recognized, and the recording was successful.
 
I have updated my support ticket with the steps that i went through.  Maybe someone smarter than me will chime and tell us what's going on.  All I can suggest is to try creating a new setup from scratch, if you are having problems with the M20d recognizing your SD card, or if your recordings are not working correctly.
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#41 linesixy

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Posted 03 June 2013 - 04:51 AM

Well... I'm confused now.  Yes, it's a user forum... but there are Line 6 personnel on here... helpfully answering questions.  (and someone mentioned that the project manager monitors this section).  It would be nice if the answers to these recording issues were posted here (would make sense for the company as well... because there must be lots of prospective purchasers looking at these pages).


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#42 TheRealZap

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Posted 03 June 2013 - 05:01 AM

specifically, line6 support do not monitor the forums, if you have a support issue, then contacting support is the most likely option to help yourself out....

you can in turn come here and share what you learn...

the project manager's do monitor this forum... but if they see it as a support issue, they may not reply and would surely want you to get the support you need through the proper support channels.


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#43 ArneLine6

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Posted 03 June 2013 - 06:47 AM

The only issues with recorded files as described here that are reported to us are the two in this thread. We are trying to find out what exactly is happening here.
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#44 antonioctd

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Posted 03 June 2013 - 07:44 AM

The only issues with recorded files that are reported to us are the two in this thread. We are trying to find out what exactly is happening here.

 

Anything you can tell yet? Little inside, trick or tip? 

 

I'm really sure you guys are trying your best to solve this for good ASAP. 

But I have work always coming up and any little tip would help 

 

I know that I must be doing things differently because computers are not random and sometimes I can record without problems and others I can't.

 

I've already received a nice tip, from one of you at line6,  regarding my video.

I now know that "quick capture" does not record the aux-in and if I try to use it before recording to the  SD it will not record the aux-in on the SD card as well. 

 

That's a nice bit of info to have! Thanks

 

Any more info of this kind? :rolleyes:  B)


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#45 davec69

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Posted 03 June 2013 - 04:49 PM

I have now opened a ticket with support.  i will report back, after I hear from them.


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#46 linesixy

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Posted 03 June 2013 - 05:16 PM

Thanks, DaveC69.

Look forward to hearing about the solution.
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#47 davec69

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Posted 04 June 2013 - 11:39 PM   Best Answer

 
Success.  We were able to make a recording tonight of both the Main Outputs and the Line Inputs.  
 
We tried a bunch of things, including deleting folders on the PC, re-formatting the SD card, and nothing helped.   The SD card wasn't being recognized by the M20d. 
 
The fix for us was to create a brand new Setup from scratch.  I then added all of the instruments and microphones to the Stage again, did the usual auto trim.  After we did this, the SD card was recognized, and the recording was successful.
 
I have updated my support ticket with the steps that i went through.  Maybe someone smarter than me will chime and tell us what's going on.  All I can suggest is to try creating a new setup from scratch, if you are having problems with the M20d recognizing your SD card, or if your recordings are not working correctly.

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#48 linesixy

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Posted 05 June 2013 - 03:02 AM

Thanks for the update, davec69.

Glad it's working for you.
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#49 antonioctd

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Posted 05 June 2013 - 03:24 AM

can this have any thing to do with setups created before or after the firmware update?

 

I also had 2 successful recordings.

I know for sure these were done on new setups done recently, so they were not created for that session but were created on 1.10 firmware. 

 

I can't really remember with setups were done before the update...  So I don't know if my failed recordings were done on setups reloaded from a back up from the previous firmware.


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#50 litesnsirens

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Posted 05 June 2013 - 03:39 AM

I have found that the M20d is in fact glitchy trying to get it to recognize SD cards.  Some cards that have worked perfectly in the past will not immediately be recognized on the next boot up.  This is quite annoying, but with some tweaking, usually just trying to create a new folder or going to different folder levels on the card will bring it back online.   It could also be that Davec69 has essentially accomplished the same thing by creating a new setup.  I think acutally when I have back out of the folder levels to until I am just looking at the card itself on the M20d (if there is a USB also plugged in, this would be the level where you would choose which card you want to record on, so you would see both cards).  At least that is what I did last time.  I will be more careful about the steps I take next time it happens, it's just that when you are at the gig you're just frantically trying everything to get it to work.


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#51 bassman24

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Posted 06 June 2013 - 09:14 PM

Hi there,

 

I also have a problem recording the line outputs on my new m20d. I have some files on the sd card (all with "normal" size for a recording), but the line input wave file are silent.

I then had put also the main mix to the recording and this worked out, but it was too silent. It`s just not as loud as it was through our PA.

 

Any hints?


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#52 ArneLine6

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Posted 07 June 2013 - 08:58 AM

Are you using the setup the recording was created with? If not please make sure that input channels are created on the stage according to the recording files (1_Kick to channel one, 8_Voc to channel 8 etc.) and that the recording folder is located in the file browser on the recording page (no question mark in the left upper corner (select session)


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#53 litesnsirens

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Posted 07 June 2013 - 01:04 PM

Those are some good points ArneLine6  the question mark in the upper right corner is what I see sometimes when I can't get the M20d to recognize my SD card.  Sometimes with a little fiddling I can get it to come back online.  IT doesn't seem very robust though I am using the class 10 cards and FAT format.  And sometimes when I start a session with a card that was working perfectly the last time I used the M20d the next time I turn the M20d on it won't recognize the card and I have to fiddle around a bit going in and out of folder levels just to get it to recognize the card.  Then it works.  If there was a way to make this a little more robust in the future that would be awesome.

 

 

The other suggestion is one that I never thought of but makes sense, if you have all the recorded files but are now on a different setup you may not have the tracks set up for the files to play through.  Just the way the M20d works is until you drag some channels onto the stage you have nothing.


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#54 bassman24

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Posted 07 June 2013 - 08:27 PM

Mh, I got my m20d just a few days ago and on thursday I have only created one setup for the band rehearsal, so there no multiple setups yet. I put in all Inputs as well as the xlr outputs for our PA. I then inserted the sd card.

As I said, I got files for each track, with a plausible size (e.g. a recording for one track for a song was was round about 44MB), but the files itself seem to be empty. The main signal recording was working, but with a very weak signal. But the signals for each channel were ok from the display of the m20d in perform and setup mode as well as on our PA it was loud enough.
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#55 davec69

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Posted 08 June 2013 - 01:41 PM

This was the same problems that I had, and the reason I started this thread.   I could not save my blank line input tracks.  It looks like they just did not record.

 

To resolve the issue, I had to create a new setup from scratch and re-record.

 

One thing that I mentioned to support was that I noticed the folders on my SD card were marked as "Read Only".  I don't know if this had anything to do with the problem.

 

 

Hi there,

 

I also have a problem recording the line outputs on my new m20d. I have some files on the sd card (all with "normal" size for a recording), but the line input wave file are silent.

I then had put also the main mix to the recording and this worked out, but it was too silent. It`s just not as loud as it was through our PA.

 

Any hints?


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#56 davec69

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Posted 08 June 2013 - 01:45 PM

If you have waveforms displaying on the line input tracks in youer DAW, then you should have good recordings.

 

In my case, I had an SD card full of 800mb line input tracks, but there was no waveform display in my DAW, just flat line.  When I tried normalizing the tracks, it just boosted the noise floor as hiss.

 

Mh, I got my m20d just a few days ago and on thursday I have only created one setup for the band rehearsal, so there no multiple setups yet. I put in all Inputs as well as the xlr outputs for our PA. I then inserted the sd card.

As I said, I got files for each track, with a plausible size (e.g. a recording for one track for a song was was round about 44MB), but the files itself seem to be empty. The main signal recording was working, but with a very weak signal. But the signals for each channel were ok from the display of the m20d in perform and setup mode as well as on our PA it was loud enough.


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#57 linesixy

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Posted 10 June 2013 - 03:38 AM

Any updates on this topic?

Glad to see Davec69's issue appears to be solved... just checking whether everyone else is now able to record - and what tips you can pass on to make sure no one else has issues. Thanks.
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#58 antonioctd

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Posted 18 June 2013 - 08:05 AM

Hi, 

 

Just came to report the I've been following the tips and advice given here on the forum: 

 

Format the SD card, 

create and save new setup/scene

stop/start recording carefully

etc... 

 

And every thing as been working. I've done quite a few successful recordings since then. 

 

I don't have the time to do proper tests and try one thing at a time. I just followed all the advice at once.

So I don't know the real cause or what I as doing wrong before.

 

Thanks for all the help. 


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#59 linesixy

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Posted 18 June 2013 - 09:43 AM

Thanks very much for reporting back on your findings. That's very encouraging. Thanks for taking the time to update this, Antonioctd.
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#60 davec69

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Posted 20 June 2013 - 02:55 PM

I can't remember if I mentioned this previously, or if it even matters, but one thing to watch out for if you create a folder or folder structure on your SD card, using your PC, instead of in the M20D.  When I did this, the folders created on my PC were marked "Read Only", when I right clicked on them and went to properties, in Windows 7.  Maybe these folders would not be writable on the M20D?

 

One other suggestion. When you are working with your SD card on the M20D.  Always make sure the you use the back arrow, to back all the way out to the root of the SD card, before creating a new folder for a project.

 

I was having a hard time creating a new project folder for recording, until I realized that I was already inside a previously created folder, and inside another folder in that folder.   A better view of the folder tree would help a lot when creating folders for recordings,  maybe even showing the setup name for which that folder was created.

 

I don't even want to imagine what would happen if you try to create a new project folder for setup 1 for example, inside a folder which was created with a different setup 2 for example.   


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