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Brand New Hd500x: Cannot Update Usb Fw Or Flash Memory

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#1 justcrash

justcrash

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Posted 18 March 2014 - 03:53 PM

Hello all. Just took a brand new unit out of the box. I am on a windows 8 laptop. Monkey recognizes the device and allowed me to download and install the drivers. When I try to update the USB firmware, I get a message it does not detect it and reconnect (which I've done several times). When I try to update the flash memory, it tells me there is a problem opening the MIDI ports. I am not using a MIDI connection at all.

 

Please help!


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#2 jandrio

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Posted 19 March 2014 - 01:45 AM

try other cable, other usb port


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