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Cannot Upload Custom Models To Jtv-59, Cannot Reset Single Model To Factory Setting

jtv-59 workbench hd custom model upload 80007104 failed to write data failed to write firmware

Best Answer thomasr97 , 05 April 2014 - 08:54 AM

Alrighty then!! Wow, what a difference a fully functional USB Interface makes.

THANK-YOU LINE6, You rock! I appreciate you sending me a new USB Interface.

 

Mr. Parks, you were right the USB Interface was at fault, all is well now and I'm a very happy camper!
 

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#1 thomasr97

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Posted 22 March 2014 - 11:02 AM

Cannot Upload Custom Models To Jtv-59, Cannot Reset Single Model To Factory Setting

 

Mac OS X 10.6.8

Macbook Pro 2.2 Core 2 Duo 4GB RAM

Line6 Monkey 1.65

USB Firmware 1.03

Brand New JTV-59 Flash Memory 2.0

Workbench HD 2.01

 

Using all stock, supplied cables and connectors. JT-59 battery fully charged.

 

When I brought all this gear home, everything connected-up just fine, updates installed just fine.

 

In general, everything works great. With Workbench HD loaded, I can operate the switches and knobs on the JTV-59 and I see the screen changing. Conversely, when I make changes on the screen in Workbench HD, the guitar tones change immediately. I can even "build" a custom model or make changes to an existing model on the screen and the guitar's tones change immediately.

 

Here's the problem ...

 

When I try to save the customized model to the guitar (hit the 'Upload to Variax' button [no, I'm not using either Custom bank] ), the target model slot now has NO SOUND AT ALL. It will change from Red to White like the others though. Often, I get the infamous 'Failed to write data to the guitar, Code 80007104, Failed to write to the firmware' message also.

 

Now, when I open a backup bundle (all the models go red in Workbench HD), I cannot put the "damaged" model back to original settings (I get the failed to write message again). The only way I can get the guitar back properly is to reflash the entire firmware 2.0.

 

What is even more frustrating is that Line6 does not offer telephone support during hours where I'm, not working :(

 

Any help is most appreciated!


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#2 cruisinon2

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Posted 22 March 2014 - 01:11 PM

Unfortunately, 2.0 seems unstable on certain guitars. Lots of weird things reported if you read thru the forums, and hardly ever the same problem twice. The only "fix" that seems to work is repeatedly reflashing the firmware, hoping that it will eventually "take". Some have reported success after several attempts...nobody knows why this works, but sometimes it apparently does.

You can also try rolling back to 1.9, then create your custom models and see if you can save them to the guitar. If it works, then thats a pretty good indication that 2.0 is the problem, rather than the guitar. If it still won't load the models, might be the JTV.
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#3 thomasr97

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Posted 22 March 2014 - 01:30 PM

Since my original post I have done some more testing ...

 

POD XT Live

- Drivers 7.3.6

- USB Firmware 1.12

- Flash Memory 3.01

 

If I roll back to Workbench 1.75 and to firmware 1.71 in the JT-59 and then use my POD XT Live to connect the Variax JT-59, I can successfully upload custom models to the guitar!! Therefore, the problem is NOT the guitar, my computer or the cables.

 

HOWEVER ... Even with these older versions, if I try to use the Variax USB Interface "puck", the upload of custom models fails. In other words, if I do not use the XT Live and use the puck instead. I get the message "Your Tyler Variax has stopped responding. Please try resetting the power and click 'Refresh' in the tone locker" in Variax Workbench 1.75.

 

For both of these tests (and in my original problem) I am making SURE to use the SAME USB port on my computer for every step.

 

So ... my conclusion at this point is that there is an issue in the Variax USB Interface device (yes, I have reflashed it with the 1.03 firmware). There does not appear to be a rollback option for this unit.

 

PS: See attached JPG for a pic of what I mean by "Variax USB Interface puck" just for additional clarity.

 

Attached File  VariaxWorkbenchHardware-1a13a4d659bc8c0be76380b19b721644.jpg   153.52KB   0 downloads


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#4 cruisinon2

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Posted 22 March 2014 - 01:59 PM

Since my original post I have done some more testing ...

POD XT Live
- Drivers 7.3.6
- USB Firmware 1.12
- Flash Memory 3.01

If I roll back to Workbench 1.75 and to firmware 1.71 in the JT-59 and then use my POD XT Live to connect the Variax JT-59, I can successfully upload custom models to the guitar!! Therefore, the problem is NOT the guitar, my computer or the cables.

HOWEVER ... Even with these older versions, if I try to use the Variax USB Interface "puck", the upload of custom models fails. In other words, if I do not use the XT Live and use the puck instead. I get the message "Your Tyler Variax has stopped responding. Please try resetting the power and click 'Refresh' in the tone locker" in Variax Workbench 1.75.

For both of these tests (and in my original problem) I am making SURE to use the SAME USB port on my computer for every step.

So ... my conclusion at this point is that there is an issue in the Variax USB Interface device (yes, I have reflashed it with the 1.03 firmware). There does not appear to be a rollback option for this unit.

PS: See attached JPG for a pic of what I mean by "Variax USB Interface puck" just for additional clarity.



Doesn't surprise me. Plenty of people have had issues with that ridiculous USB dongle.
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#5 thomasr97

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Posted 22 March 2014 - 02:21 PM

Next round of testing ...

 

Leave everything else alone EXCEPT, now I have flashed the JTV-59 from 1.71 to 2.00 <shudders at a .0 release of ANYTHING> ... lo and behold, even Variax Workbench will no longer upload tones to the guitar (still using the POD XT Live). Of course, Workbench HD will not start without using the puck (it will not talk to the JTV-59 through the XT Live).

 

Now, when I do use the puck and Workbench HD MIRACULOUSLY, I can load a custom model. HOWEVER, there is no sound when I select it. When I exit and reload Workbench HD, there is garbage in the Model name where I had readable text before. Now, no matter what I do I'm back to the 80007194 error message.

 

Almost $3,00 worth of useless circuits and cannot get to a human at Line 6 ... getting ready to pack it all up and head back to Guitar Center!!


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#6 TheRealZap

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Posted 22 March 2014 - 02:29 PM

humans at line6 only 9-5 m-f PST

why not install a working firmware... and actually PLAY the guitar.... 

until you can get them to help you?

a little less drastic....

 

Next round of testing ...

 

Leave everything else alone EXCEPT, now I have flashed the JTV-59 from 1.71 to 2.00 <shudders at a .0 release of ANYTHING> ... lo and behold, even Variax Workbench will no longer upload tones to the guitar (still using the POD XT Live). Of course, Workbench HD will not start without using the puck (it will not talk to the JTV-59 through the XT Live).

 

Now, when I do use the puck and Workbench HD MIRACULOUSLY, I can load a custom model. HOWEVER, there is no sound when I select it. When I exit and reload Workbench HD, there is garbage in the Model name where I had readable text before. Now, no matter what I do I'm back to the 80007194 error message.

 

Almost $3,00 worth of useless circuits and cannot get to a human at Line 6 ... getting ready to pack it all up and head back to Guitar Center!!


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#7 thomasr97

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Posted 22 March 2014 - 02:38 PM

humans at line6 only 9-5 m-f PST

why not install a working firmware... and actually PLAY the guitar.... 

until you can get them to help you?

a little less drastic....

 

 

@TheRealZap

 

I am playing the guitar. I want to take advantage of the much touted feature of "building" custom models. At this price point, this stuff should work as advertised. Line6 is one of the few vendors of expensive gear like this that do not offer support outside the hours when most of us are working ;) (yes, I realize that CST vs. PST gives me a shot, but the hold times probably prohibit getting any help)

 

I'm not a noob here and this is very frustrating. I know I am not alone in this problem. Do you have any real advice, please? Or maybe you could point me to some additional resources on here or elsewhere. Thanks for taking the time.

 

Thomas


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#8 cruisinon2

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Posted 22 March 2014 - 02:52 PM

The 1.9 models are quite good. I have flipped back and forth a few times, and honestly can't decide which I like better. Why not try that for now and then see if you can convince Line 6 to send u a working USB dongle? Then just cross your fingers with the rest of us, and hope that 2.1 doesn't suck. I get your frustration tho...many of these problems should not exist at this point. Doesn't bode well...but at the same time, there are so many models in there, there's gotta be some you'll like even without building custom ones.
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#9 TheRealZap

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Posted 22 March 2014 - 05:31 PM

I know it's frustrating, I honestly think you have a bad interface.

i do think that if you flash from file, you will tend to have fewer errors.

but you should be able to at least flash the firmware with the XT.

i recommend doing it multiple times...

seriously.. sometimes it helps to go back to like 1.7 and then jump to 2.0

 

with NOTHING else plugged into the x3 besides power and variax.

the usual steps to allow communication from your PC might help as well...

disable antivirus and firewall.

 

 

 

@TheRealZap

 

I am playing the guitar. I want to take advantage of the much touted feature of "building" custom models. At this price point, this stuff should work as advertised. Line6 is one of the few vendors of expensive gear like this that do not offer support outside the hours when most of us are working ;) (yes, I realize that CST vs. PST gives me a shot, but the hold times probably prohibit getting any help)

 

I'm not a noob here and this is very frustrating. I know I am not alone in this problem. Do you have any real advice, please? Or maybe you could point me to some additional resources on here or elsewhere. Thanks for taking the time.

 

Thomas

 


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#10 thomasr97

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Posted 05 April 2014 - 08:54 AM   Best Answer

Alrighty then!! Wow, what a difference a fully functional USB Interface makes.

THANK-YOU LINE6, You rock! I appreciate you sending me a new USB Interface.

 

Mr. Parks, you were right the USB Interface was at fault, all is well now and I'm a very happy camper!
 


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Also tagged with one or more of these keywords: jtv-59, workbench hd, custom model, upload, 80007104, failed to write data, failed to write firmware

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