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Amplifi Remote App Crashes

amplifi remote app crash

Best Answer Line6Tony , 05 May 2014 - 02:16 PM

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!

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#41 Brad_Ames

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Posted 02 May 2014 - 04:10 PM

I got it working on my iPad! And now I can make some tones :3
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#42 khyberpass69

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Posted 02 May 2014 - 05:05 PM

Thanks for your continued patience. Here's the latest on this issue:

 

- We have submitted a fix for App Store Review

- Apple has granted us an expedited review, and the review is expected to start soon

- This crash is impossible to reproduce on any version of the app that has not been processed for the live App Store, even by Apple

- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 

- Users can restore to a previous version through iTunes, if the device had previously been backed up

 

We apologize for how this has inconvenienced our customers. I'll post again once I have pertinent information.

Tony

 

appreciate the update. 

 

Is there any idea of timeline on a fix..like most people I believe,  I don't have backups that happen after every automatic app update (as Amplifi did) so I dont have option to restore. 

It currently leaves me with no AMP for my gigs (as I sold the old one when buying this one) so this is a big problem for me....


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#43 danperry

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Posted 02 May 2014 - 09:17 PM

Thanks for your continued patience. Here's the latest on this issue:

 


- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 


 

Hello, I wanted to mention since I am new to any Apple product, and have never owned one until I had to get one to run the new Amplifi 75, that it also affects [iPod touch gen5) or do people lump iPod and iPhone in the same waste can? Sorry for not knowing, but I have never had to buy Apple before..

 

Just curious because it seems people are having a difficult time acknowledging and actually saying or including "iPod touch" because it HAS AFFECTED THEM, by the thousands, if what I'm reading on blogs all over the web are true..

 

I know that shame can make techs squeemish about getting the words out sometimes though... No worries here, just waiting so I can use the products I got to use only for a day after spending 700 bones.. :) And I am glad to hear there is progress , so thanks a bunch, The amplifi is worth the wait, because it is the first system I have ever used that allows 2 of the same effects stacked before, and it makes new sounds.

 

Ps. I had just installed iTunes a few hours before the update had auto updated, so hadn't yet backed up the older version.

I should have known better because usually things I buy are DOA , but this lasted for a day so it has that beat :lol:

 


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#44 Shakey64

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Posted 03 May 2014 - 01:53 AM

Thanks for your continued patience. Here's the latest on this issue:

 

- We have submitted a fix for App Store Review

- Apple has granted us an expedited review, and the review is expected to start soon

- This crash is impossible to reproduce on any version of the app that has not been processed for the live App Store, even by Apple

- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 

- Users can restore to a previous version through iTunes, if the device had previously been backed up

 

We apologize for how this has inconvenienced our customers. I'll post again once I have pertinent information.

Many thanks for the update.  Let's hope Apple get this processed ASAP.  :-)


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#45 jpnae07

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Posted 03 May 2014 - 10:58 AM

This is an iPad issue as well. I see that admin is saying that the iPad is not affected but I get a crash when trying to log on the app on iPad. The keyboard locks locks when typing a couple characters the app crashes. Same on iPod touch. Can not revert after auto update. iPad issues as well.
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#46 phil_m

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Posted 03 May 2014 - 11:47 AM

This is an iPad issue as well. I see that admin is saying that the iPad is not affected but I get a crash when trying to log on the app on iPad. The keyboard locks locks when typing a couple characters the app crashes. Same on iPod touch. Can not revert after auto update. iPad issues as well.

 

It's working on my wife's iPad (an iPad 3, for what it's worth).


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#47 moonK9

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Posted 03 May 2014 - 07:12 PM

Yet another reason why I lament buying the 150...


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#48 khyberpass69

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Posted 04 May 2014 - 03:00 AM

It's working on my wife's iPad (an iPad 3, for what it's worth).

I assume you had auto app updates disabled?

 

my ipad is not working ipad 64gb wifi +3g....

 

doesnt seem to follow the comment that ipads are not affected?

 

anyone else got a functioning or non functioning ipad?


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#49 Brad_Ames

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Posted 04 May 2014 - 03:49 AM

My iPad Air is working just fine as of last night on the update, uninstall and re-download the app and see, my iPhone also works now for some reason too. That being said all the distorted tones sound incredibly cheap and fuzzy since updating, any connection between those?
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#50 phil_m

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Posted 04 May 2014 - 04:52 AM

I assume you had auto app updates disabled?

 

my ipad is not working ipad 64gb wifi +3g....

 

doesnt seem to follow the comment that ipads are not affected?

 

anyone else got a functioning or non functioning ipad?

 

No, I installed it for the first time on her iPad yesterday. It's the latest version of the app. I normally use my iPhone, so I wanted to see if I could get it working on the iPad.


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#51 julioborko

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Posted 04 May 2014 - 05:07 AM

Crashes on opening on my iPhone 4s, but works just fine on my iPad Mini (in fact, several bugs fixed!). BUT I have not updated the iPad to iOS 7.1.1 yet. I think I'll wait a little longer, just in case.
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#52 jussa21

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Posted 04 May 2014 - 05:22 AM

If you delete the app on your iPhone and re download from App Store it installs version 1.00.1 and not 1.01 make sure you turn off auto update in settings or it wil update it again
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#53 jpnae07

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Posted 04 May 2014 - 05:44 AM

Just tried deleting app and reinstalling from App Store. It installed v 1.01 again. Have iPad Air 128G running 7.1.1. Remote worked until I updated to ios7.1.1. Was able to log into remote after reinstall but crashed when checking version.
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#54 jussa21

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Posted 04 May 2014 - 05:51 AM

Just tried deleting app and reinstalling from App Store. It installed v 1.01 again. Have iPad Air 128G running 7.1.1. Remote worked until I updated to ios7.1.1. Was able to log into remote after reinstall but crashed when checking version.

Did you turn off auto update
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#55 jpnae07

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Posted 04 May 2014 - 06:31 AM

Yep, auto update off, just tried again and still installing v1.01 and crashing. Just going to have to wait until apple approves the updated version, hope it's soon!
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#56 jussa21

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Posted 04 May 2014 - 07:20 AM

Must say it's been a pain not to sure why I can get the old version and you can't
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#57 jpnae07

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Posted 04 May 2014 - 07:47 AM

Not sure either but I appreciate your help. I guess i will just need to wait.
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#58 Triryche

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Posted 04 May 2014 - 12:13 PM

My iPad Air is working just fine as of last night on the update, uninstall and re-download the app and see, my iPhone also works now for some reason too. That being said all the distorted tones sound incredibly cheap and fuzzy since updating, any connection between those?

 

The app does not process any audio, all the processing is done by the AMPLIFi.


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#59 Brad_Ames

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Posted 04 May 2014 - 01:08 PM

The app does not process any audio, all the processing is done by the AMPLIFi.


Fair enough, not sure why cleans sound great but distortion has changed, I'll keep playing around with it.

OK WITH THE APP: updated my iPhone to 7.1.1 and the app no longer works and I'm on the old version, keeping iOS 7.1 on iPad until it's fixed. If Line6 is reading this, the patch for amplifi remote, check version compatability please? Until rune everyone stay on pre 7.1.1.
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#60 khyberpass69

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Posted 05 May 2014 - 03:03 AM

Its now 6 days since we lost the use of our AMPLIFI equipment...

 

some were lucky enough to have the older back up software version available, or didn't happen to have auto updating enabled on their settings - and for those lucky few, things are OK (although I see posting from Brad saying distorted settings seem to be altered) ...but for the rest of us it has meant our product is useless...

 

The definition of reasonable is always cloudy, but I believe that 7 days would be considered a reasonable length of time to either fix the faulty version, or re install an old software version so that we could use the product we have paid for?

 

I have written under separate cover to Line 6, as I believe there is a fundamental flaw in the way this has been handled, and it has left me with a very bad feeling about this product if it can be so easily left un usable...affecting my livelihood as a direct result...

 

 

 

 

 

 


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#61 Triryche

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Posted 05 May 2014 - 03:55 AM

FWIW, if you saw Line6Tony's last post, even Apple could not reproduce the crash from a build that was not processed by the app store.

 

Here is the post for posterity.

 

Thanks for your continued patience. Here's the latest on this issue:

 

- We have submitted a fix for App Store Review

- Apple has granted us an expedited review, and the review is expected to start soon

- This crash is impossible to reproduce on any version of the app that has not been processed for the live App Store, even by Apple

- The crash affects iPhones only; iPads are unaffected

- Apple provides no means of reverting to a previous app build

- When a new app is released in the App Store, the previous version is automatically removed from the App Store 

- Users can restore to a previous version through iTunes, if the device had previously been backed up

 

We apologize for how this has inconvenienced our customers. I'll post again once I have pertinent information.


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#62 AtomGram

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Posted 05 May 2014 - 05:30 AM

I have the old version on my desktop.  I there any way for someone else to use this until the fix is in?  I could set it up in a Dropbox account.


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#63 AndrewH13

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Posted 05 May 2014 - 08:47 AM

In this day and age, does seem daft we cant revert!   (iphone 4S, off after one second)


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#64 TheRealZap

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Posted 05 May 2014 - 09:14 AM

True, but that particular ability is a matter of the apple software delivery system and how it's setup.

no idea why they couldn't have a simple de-publish button that would revert to the last approved version...

 

In this day and age, does seem daft we cant revert!   (iphone 4S, off after one second)


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#65 Charlie_Watt

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Posted 05 May 2014 - 09:47 AM

Apple are control freaks and they do things their way with ITunes and the App Store.  It usually works pretty well though so this is a bit unusual.  It's probably bad timing to have an Application update on top of an OS update.


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#66 jpnae07

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Posted 05 May 2014 - 10:32 AM

I have a love/ hate relationship with apple. Love the products/hate the cost. Love the stability/hate the apple control freakish attitude. The control keeps things relatively secure though. Really like the amplifi though and this glitch will be fixed soon. Unfortunately patience is not one of my virtues!
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#67 Line6Tony

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Posted 05 May 2014 - 02:16 PM   Best Answer

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!


Tony Reese
Line 6 Customer Support Manager


#68 gunpointmetal

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Posted 05 May 2014 - 02:29 PM

reason no 4,365,478 not to have a NECESSARY iOS tether......


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#69 phil_m

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Posted 05 May 2014 - 02:41 PM

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!

 

Installed and working on my iPhone 5S... :)


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#70 jpnae07

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Posted 05 May 2014 - 04:13 PM

Man is it my iPad? Installed new app and it crashes after being open for ~20 seconds. Did back up and hard reset and reinstalled, same result. Not sure what to do now.
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#71 jmjmeyers

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Posted 05 May 2014 - 04:13 PM

Updated and working on my iphone 5s too with latest IOS.  Off the fence and "back In".  If you like your Amplifi you can keep your Amplifi...its a keeper again.  No problems found.


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#72 phil_m

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Posted 05 May 2014 - 04:21 PM

Man is it my iPad? Installed new app and it crashes after being open for ~20 seconds. Did back up and hard reset and reinstalled, same result. Not sure what to do now.

 

Was it working on your iPad prior to the update? Are you running the latest version of iOS7 on your iPad?


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#73 Brad_Ames

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Posted 05 May 2014 - 04:25 PM

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!


Thanks line 6, keep the good work up :>
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#74 jpnae07

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Posted 05 May 2014 - 04:31 PM

It was working before I updated ios 7.1.1 the updated to the last remote version about a week ago. This new version allows me to log in but then just closes! If it is just my iPad I am thinking of doing a factory restore and the reinstall everything on the iPad but that is fairly drastic and will take several hours as it is 128G air and pretty much full with only 2.6G free.
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#75 Brad_Ames

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Posted 05 May 2014 - 04:38 PM

It was working before I updated ios 7.1.1 the updated to the last remote version about a week ago. This new version allows me to log in but then just closes! If it is just my iPad I am thinking of doing a factory restore and the reinstall everything on the iPad but that is fairly drastic and will take several hours as it is 128G air and pretty much full with only 2.6G free.


Do the restore, an iPad THAT full is bound to have 10-20Gb of "other" and assuming you updated via Wifi very prone to corrupted software on iOS. Make an iCloud backup and restore/update as a New device. And don't restore from iTunes backup..any issue the iPad has will return with an iTunes backup, iCloud doesn't transfer system issues. If it lets you use the amp it's worth it right?
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#76 jpnae07

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Posted 05 May 2014 - 04:55 PM

Thanks, think you are right. iCloud can't do backup over 64G I believe so I have to figure out about half of storage to delete before backing up. How can iCloud backup not be able to backup an iPad! Back to love/hate apple. Love the amplifi though and looking forward to getting back up to it's full potential.
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#77 archtopeddy

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Posted 05 May 2014 - 06:27 PM

I just got word that this is now fixed in app version 1.01.1. and it's now available in the App Store. Thanks all for your patience!

Thanks Tony.

 

I see Phil_M and Jmjmeyers have had luck uploading to their 5S iPhones.  Has anyone had luck yet uploading to a 4S?


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#78 jmjmeyers

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Posted 05 May 2014 - 07:06 PM

Just did an Ipad mini test not sure of ipad mini version the one right before the retna mini came out.  This had prior IOS version prior to 7.1.1 and Amplifi app 1.01 was still on it and worked surprisingly without any odd errors upon login.  It would not update to the new Amplifi app, wifi on, app store autoupdate on but would not do it.  So updated IOS on this ipad mini to 7.1.1 very soon after it updated the Amplifi app.  Verified the new app was on it 1.01.1 and logged in and worked fully OK so far.  This is the lowest end ipad mini you can buy wifi only.  Hope it helps ipad users but it is just a slightly less than year old ipad mini bought brand new.


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#79 Shakey64

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Posted 06 May 2014 - 02:19 AM

Yay! Working on my iphone5s now :-)
Thanks L6
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#80 Brad_Ames

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Posted 06 May 2014 - 04:15 AM

Thanks, think you are right. iCloud can't do backup over 64G I believe so I have to figure out about half of storage to delete before backing up. How can iCloud backup not be able to backup an iPad! Back to love/hate apple. Love the amplifi though and looking forward to getting back up to it's full potential.


Transfer photos to PC and remove em from iPad, then everything you've bought like apps...remove from iPad as we'll and back up only important data, restore as new, restor iCloud, download only what you need and give that a try
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