Jump to content


Photo

WE NEED A SOLUTION FOR code 80007211 ERROR!

80007211 flash memory update

Best Answer fr2632 , 22 May 2014 - 10:05 AM

Monkey version 1.67 seems to have fixed the problem! Flash Memory update successfully and now I have access to my patches via the Edit.

 

I guess it is soved!

Go to the full post


  • Please log in to reply
20 replies to this topic

#1 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 17 May 2014 - 11:45 PM

All,

 

I have seen that there is no a real solution for this error, I`ve tried everything, different USB cable and USB port, reset, different OS, manual installation of the flash memory NOTHING is working so far! Still get the following error :

POD HD500X update failed.


(code 80007211) Firmware update timed out waiting for response from the device.


Try the update again, making sure the cables are still connected.
 
My specs: Win7 32 bit, i5 processor with 8GB RAM, Monkey 1.66, Drivers 4.2.7.1, USB Firmware 1.01
 
As anyone from the technical support a solution yet for this failure ? I am quite disappointed!
 
Thank you
fr2632

  • 0

#2 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11512 posts
  • LocationOttawa, Ontario, Canada

Posted 18 May 2014 - 04:52 AM

Have you opened a support ticket to work directly with Line 6 tech support? It's possible that your device needs repair.
  • 0

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#3 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 05:07 AM

Thank you for your reply. Beside the error, the device works just fine, how is that possible that it needs to be repaired ? I simply can`t upgrade the flash memory .. 


  • 0

#4 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 05:14 AM

well.... using the device doesn't require the usb port... the hardware issue could be something wrong with the usb port... for example...

doubtful... but possible.

 

Thank you for your reply. Beside the error, the device works just fine, how is that possible that it needs to be repaired ? I simply can`t upgrade the flash memory .. 


  • 0

#5 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 05:25 AM

well.... using the device doesn't require the usb port... the hardware issue could be something wrong with the usb port... for example...

doubtful... but possible.

 

That could be but ... my HD500X is not even 6 months old and when I get that error message was the second time I was trying to upgrade it ... I am indeed disappointed as that thing costs almost 500 bucks! I agree that nothing last forever but 6 months come on! Anyway I will check with my local line6 service center. Thanks.  


  • 0

#6 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 05:28 AM

I do doubt it's hardware... that's why the ticket might be a better path forward...

as support will know many other things it could possibly be...

 

have you tried flashing from file? (this can help if its a connection issue)

have you disconnected EVERYTHING else except usb and power? 

 

just a couple of things to try.


  • 0

#7 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 05:38 AM

I do doubt it's hardware... that's why the ticket might be a better path forward...

as support will know many other things it could possibly be...

 

have you tried flashing from file? (this can help if its a connection issue)

have you disconnected EVERYTHING else except usb and power? 

 

just a couple of things to try.

I`ve tried to install it manually (the file downloaded was P25.phf) but the device still needs to be connected ... if its a connection issue it does not make any sense, does it ? Only the device was connected on a fresh install of Windows 7, no other programs open and running...


  • 0

#8 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 05:48 AM

connection issue=monkey's ability to connect to the internet, not the ability to connect the pod to monkey

 

and by disconnecting everything else... i mean unplug guitars, speakers, headphones, other instruments etc... just power, and just USB.

 

I`ve tried to install it manually (the file downloaded was P25.phf) but the device still needs to be connected ... if its a connection issue it does not make any sense, does it ? Only the device was connected on a fresh install of Windows 7, no other programs open and running...


  • 0

#9 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 05:53 AM

connection issue=monkey's ability to connect to the internet, not the ability to connect the pod to monkey

 

and by disconnecting everything else... i mean unplug guitars, speakers, headphones, other instruments etc... just power, and just USB.

 

Ok, can you please explain to me how to upgrade manually without monkey ?


  • 0

#10 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 05:58 AM

you don't upgrade without monkey...

you download the file: http://line6.com/software/

open monkey... connect to pod.... select firmware... select flash from file....

lead monkey to downloaded file... and flash.


  • 0

#11 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 06:04 AM

you don't upgrade without monkey...

you download the file: http://line6.com/software/

open monkey... connect to pod.... select firmware... select flash from file....

lead monkey to downloaded file... and flash.

I did it, same error message pops up... 


  • 0

#12 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 06:06 AM

was just something to try...

if you can try on another computer... sometimes it's an issue with software installed on a computer, or driver conflict etc...


  • 0

#13 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 06:34 AM

was just something to try...

if you can try on another computer... sometimes it's an issue with software installed on a computer, or driver conflict etc...

 

Just tried on a laptop, same issue!


  • 0

#14 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 07:24 AM

Is there a way how to backup your own patches manually or something so that I can try to factory reset this piece of sh**t ? Thanks.


  • 0

#15 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 07:36 AM

if you can connect to hd500x edit you can save bundle... should be in one of the pulldown menus


  • 0

#16 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 08:07 AM

if you can connect to hd500x edit you can save bundle... should be in one of the pulldown menus

Unfortunately the edit gives me errors that he cant receives patches ... is there another way ?


  • 0

#17 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15698 posts
  • LocationClemmons, NC USA

Posted 18 May 2014 - 10:45 AM

not to my knowledge.

 

Unfortunately the edit gives me errors that he cant receives patches ... is there another way ?


  • 0

#18 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 18 May 2014 - 11:28 PM

Thats too bad! I`m really really disappointed! I contacted via email my local line6 support center and let's see what happens.


  • 0

#19 fr2632

fr2632

    Just Startin'

  • Members
  • Pip
  • 20 posts
  • LocationThe Netherlands

Posted 22 May 2014 - 10:05 AM   Best Answer

Monkey version 1.67 seems to have fixed the problem! Flash Memory update successfully and now I have access to my patches via the Edit.

 

I guess it is soved!


  • 0

#20 zubala

zubala

    Just Startin'

  • Members
  • Pip
  • 5 posts

Posted 24 July 2014 - 02:05 AM

Tried to update from 2.31 to 2.32 today. I got the 80007211 error.

So I guess that the problem isn´t solved at all.

I doubt that it has something to do with my Pod Hd Pro cause it worded flawlessly for 3 years.

Any suggestions?


  • 0

#21 mrmtdew

mrmtdew

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 24 July 2014 - 03:31 AM

Hey to "just startin'"... I bought a backup HD500 so that I wouldn't ever have down time with my gigs, and as I was trying to save all my patches on the computer so I could upload them to the new unit, I had the same thing happen today! Mine has worked perfectly for 4 years. After an hour of trying to update to 2.32, I panicked and instead pressed the "NO" button for the "do you want to save your patches" question thinking it would maybe get my unit working again. I should have called Line 6 before I did that because they answered quickly and had some simple advice for me. "Have you tried ALL the USB ports on your computer?" I had only tried the 2 in the front. As soon as I plugged it into the back of the computer where my printer usually goes, it updated immediately, BUT I had already lost all my patches... yes, it's true, I hadn't saved anything in 2 years, so I'm back to scratch. I was happy my device was working though. Customer support also said to try it on another computer or laptop, because it is rarely a hardware issue, just a connection issue. I had actually updated my flash many times through the front ports before, but never took the time to save my programs. I've been having internet issues lately, too, so it could have been a timing thing with getting the right internet connection at the right time. The customer service rep said "just keep trying to update it and it will probably catch". As soon as I hung up with him, it worked. Don't forget, you may have to calibrate your rocker pedal after this happens.


  • 0





Also tagged with one or more of these keywords: 80007211, flash memory, update

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users