I'm a first time poster here, but have used Line 6 products for countless years. I've always found them to be great products and a great company. I first started off with a Flextone III, then progressed to the POD XT, Pod XT Pro, Variax 600, Pod HD500, Pod HD500X and most recently the James Tyler Variax.
When I purchased my Pod HD500, I found that after a little while the switches started to become a little unresponsive. I was gigging this unit week in week out, and so when the HD500X came along I jumped ship knowing that it featured better switches. The HD500X had been solid until a couple of weeks ago where the tap tempo would randomly flash (without me touching it) then rapidly flash before kicking into tuner mode. This was incredibly frustrating, especially when performing or recording.....
I called Line 6 and said that since I'm in Nuneaton, could I drop it off to their place in Rugby (20 mins away at most). I was told that it had to go back to the place of purchase (in Derby). I said that I needed it looking at as I have a ton of gigs and it provides my main income. I was happy to pay whatever it costed to get it fixed there and then, but they told me that they couldn't do this.
I spoke to the shop where I purchased it, and they contacted Line 6 on the 22nd May to organise a return. They said as long as I had a returns number I could drop it over to save me a trip to Derby. I'm still waiting for a returns number......
I appreciate Line 6 are a busy company, but to put this in perspective, the drummer from my band cracked a Sabian cymbal on Monday nights gig. He called up Westside Distribution on Tuesday morning and had a replacement arrive the following day at the venue we were playing at.
I realise I'm not a famous guitarist, and certainly don't deserve priority, but I use the pod 6 times a week in a professional capacity. I have over 250 gigs this year and use it at least twice a week for recording sessions for various clients and companies. I'm really happy with the tones I can get from a POD, I just wish the customer service could be a little better.