In response to reman parts exchange I say yep. When your livelihood is on the line you need confidence in your manufacturer to keep you working after committing to their product.
In my business the process works where secondhand remanufactured (to a known quality) is available when repair turnarounds are excessive. The units have a known value and you purchase them at that known price. Once you provide your faulty unit, the transaction will be credited the exchange value straight up. Initial credit is ~ full price of unit, credit is difference to bring a shell to agreed working condition.
Another option is to provide hotswap stock. A working unit is exchanged for a faulty unit under warranty claim with an authorisation for an agreed value. Once Root Cause Analysis is performed, credit is applied to the value warrantable. Depending on the terms of Warranty this could be the entire amount or a percentage or an amoutn equal to the warrantable period left.
If the fault is not warantable the repair costs to turn around to seed stock is charged to the customer from the credit authorised.
Might sound a little complicated but this sort of service wins business hand over foot in time critical industries. Considering how cut throat entertainment industry is, its amazing it is not more widely represented.
I would have to read or post VERY slowly to understand it
I don't really care how it's done. All I care is if I spend 1300++€ on a professional product to do my job well. It better be reliable and I have to be sure I'll be able to use it in EVERY job I need it. Be it my actual unit or another one. I don't care.
I just care about having Bad GIGs with bad sound when it's not my fault and when I've made the investment to always have good sound.
Anyway, It was just one gig. Line6 was very fast and thomann as already shipped my unit back. I should have it for the next gig this Saturday
Last gig was difficult. It took 4 times longer to sound check. And the quality was well below our current standard.
We did it just with a behringer 8 channel mixer and no outboard gear. I sold all my outboard gear when I bought the M20d...
So it was a very raw sound and we had to run the backline very low because we couldn't get vocal volume without feedback!
We decided to go without monitoring to keep stage volume to a minimum and because the mixer only had 1 pre-fader aux. Only the singer used in-ear to hear her self.
Good thing we play the same stuff for some time now and we don't need to hear that well to be able to perform...
In short, the last gig sounded like a rehearsal, not a concert. The people seamed to enjoy it. But we couldn't book again as the owner liked it but was not impressed