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Newish PODxt (kidney bean) Not connected and no drivers detected

monkey usb issues not connected pod xt interface drivers

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#1 Strat-O-Holic

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Posted 12 August 2014 - 12:31 PM

Hey all,

 

first poster here, I'm part of the Strat- Talk community but now I need your help!!!

 

A friend of mine bought her son a POD XT some years back along with a Classic Vibe Strat having seen some reviews on Strat-Talk and various websites about. She'd seen a lot of praise on both and went for it, he was 13 at the time but left everything to rot for a few years.

 

She gave me the POD XT a week ago, great product. I've been using it through my fender amp but I now want to use it as an interface but after downloading Line 6 Monkey and getting the drivers through Monkey it still shows up as Not Connected and No drivers installed.

 

I'm going through Mac OS 10.6.8

 

No matter what I do I cant get the thing to show up in monkey or my laptop. What should I do, I have no problem resetting the software on my POD. 

 

Any insight is much appreciated. FYI she lost the original box and installation discs.

 

Thanks guys

 

Strat-O-Holic 


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#2 Triryche

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Posted 12 August 2014 - 12:36 PM

Do you know what firmware version you have?

 

If it is 1.x it will need to be flashed via MIDI to enable the USB functionality.


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#3 toneman2121

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Posted 12 August 2014 - 12:56 PM

just to add to triryche's post, get a m-audio midisport uno. it's probably one of the few xt likes


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#4 Strat-O-Holic

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Posted 13 August 2014 - 08:04 AM

I'm not sure of the firmware, it is one of the ones with the newer Line 6 badge on it, not the script logo.

 

If that's what I have to do I'll go for it. M-Audio Midisport Uno. I think I'll remember that. The midi cable can go straight to my computer or will I have to be plugged into another device to run to my laptop?

 

Thanks again for the help guys.


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#5 toneman2121

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Posted 15 August 2014 - 05:39 AM

the firmware version can be found in the pods menu. i'm sorry but i can't remember how to get there. i searched the knowledge base with no luck. the midisport is a midi to usb device, nothing else is needed


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#6 Triryche

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Posted 15 August 2014 - 06:12 AM

Go to the tuner and scroll to the last page for the firmware version.


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#7 Strat-O-Holic

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Posted 19 August 2014 - 09:03 AM

Ok guys, just an update.

 

It says as follows on that page.

 

PodXT Version 3.0.0

USB Version 0.0 ( yes it says version zero )

 

And I still cant get my computer to recognize my Pod. Will I need that Midi to USB cable or is it a crap shoot?

 

Any help is very much appreciated

 

Cheers,

Strat-O-Holic


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#8 Triryche

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Posted 19 August 2014 - 09:32 AM

Try installing the driver outside of Monkey.

 

Also try a different USB cable just in case.

 

http://line6.com/sof...a.html?rid=5674


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#9 Strat-O-Holic

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Posted 19 August 2014 - 10:57 AM

Hey Man, I've tried downloading the drivers that way, they install and nothing happens. I'm really confused about this, the sole purpose I wanted this POD was to record into my computer. They don't show up in monkey. Is there any way I can install them directly without Monkey (to the pod I mean) ?.


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#10 Triryche

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Posted 19 August 2014 - 12:20 PM

Do you have a PC you can try it on?

 

If so, download newest Monkey and give it a go, if it works at least you know it is not the PODxt.


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#11 Strat-O-Holic

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Posted 22 August 2014 - 11:15 AM

I hear ya there, no PC at the moment. My Toshiba Laptop died in a coffee/drunk girlfriend incident. don't ask how an entire pot ended up on it because I wonder the same thing.

 

I just got my
MidiSport UNO so I'll let you guys know what happens when I connect it.

 

Any tips on what to look out for?

 

Thanks again,

Strat-O-Holic


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#12 Strat-O-Holic

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Posted 23 August 2014 - 01:49 PM

ok guys, I got my Pod connected but I can't get it to update the drivers. it recognizes the pod when hooked up through Midi but it still doesn't see it when hooked up via USB. I'm getting a bit frustrated at the moment with this. I just want this to work already!!!!!


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#13 Strat-O-Holic

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Posted 26 August 2014 - 09:07 AM

Here's an update to anyone interested. I can't get drivers to be recognized via the newest Monkey but in a very old version it can see them and it says installed.

 

The USB firmware will not update (its version 00000 LOL). I re-flashed and reset it to factory settings three times, trying the newest first and then going to the original to see if that would work. I also Installed the first set of drivers that came out and progressively installed them all to see if USB support would be updated. It hasn't been.

 

I installed the all drivers and then the new Monkey to see if it would see my drivers and it doesn't so I keep going back to the old Monkey and again it does, even the newest drivers. There's no USB firmware anywhere I can find on the LINE 6 site here.

 

It seems there is also another issue. I was able to get the LINE 6 PodXT USB support thingy that's located in my system preferences (MAC) and earlier versions did not support Intel based MacIntosh computers. I was later able to get a version that is supported by Intel Macs but the problem is it wont detect the PodXT when its connected via Midi or USB (obviously it wouldn't through Midi). Monkey recognizes the pod when hooked up Midi so at least I know there's something that works.

 

More food for thought (sorry this is so long but I could use some help), When I'm in the monkey program theres a question mark next to USB Firmware and when I click on it to see if I can update it I get something like:

 

"This can only be updated via USB connection, please plug in your device, BLAH BLAH"

 

So I disconnect it from Midi and plug in USB (I know it won't work but....) and It says something again like:

 

"No device detected but choose your device from the drop down menu and Monkey can walk you through how to set it up"

 

I assume it means even without the device connected it can download the right USB firmware and then I'd be able to install it etc... Well it doesn't walk you through a Got Dang thing LOL

 

There has to be something I'm doing wrong, or at least there has to be a way to make this work... I mean plenty of people have apparently. I was doing all this for hours and I'm getting really annoyed but I'm not giving up!!!! FINISH WHAT YOU START I keep telling myself lol.

 

Thanks,

 

Strat-O-Holic


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#14 TheRealZap

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Posted 26 August 2014 - 09:11 AM

try removing the driver and installing an older on via the terminal:

 

To remove driver 7.3.6

1- On a terminal run this command   sudo pkgutil --forget com.line6.driver.xtaudio.package (enter)

2- Then this sudo pkgutil --forget com.line6.driver.xtmidi.package (enter)

3- Reboot

To install driver 7.2.9

4- Downloaded driver version 7.2.9  http://line6.com/sof...a.html?rid=5675

5- Run the 7.2.9 driver package to install it and ended the process with a reboot


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#15 Strat-O-Holic

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Posted 26 August 2014 - 09:19 AM

OK, that would be the terminal on my computer?

 

I reinstalled many different drivers and I've gotten relatively nothing but you're saying this is the correct way to do it? Oh, and do I have to do this for every version of the drivers I've installed... because I've repeated the process many times.

 

And thanks for your quick response it's very appreciated :)


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#16 TheRealZap

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Posted 26 August 2014 - 09:41 AM

this is for a mac terminal.... but just do it once should remove all drivers.


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#17 BillBee

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Posted 26 August 2014 - 10:20 AM

The USB Firmware of 0000000 is what worries me about it being a problem with the XTs flash memory. Seen it with Xts and XTLs.  A safe mode reflash "might" help you out. Just keep that in mind.

 

http://line6.com/sup...h-and-firm-r491

 

If you happen to have access to an old WinXP box it might be worth a shot to trying to connect/reflash it on that.

 

BTW MAudio Unos like in/in out/out for some odd reason.

 

-B


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#18 TheRealZap

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Posted 26 August 2014 - 10:26 AM

Kind of...

BUT... i believe when i had my XT a ways back that was normal when connected via midi.

i could be having a poor memory... i'm not sure that the drivers need installed at all for pure midi use.

(meaning edit/gearbox, or even monkey to some degree)

 

The USB Firmware of 0000000 is what worries me about it being a problem with the XTs flash memory. Seen it with Xts and XTLs.  A safe mode reflash "might" help you out. Just keep that in mind.

 

http://line6.com/sup...h-and-firm-r491

 

If you happen to have access to an old WinXP box it might be worth a shot to trying to connect/reflash it on that.

 

BTW MAudio Unos like in/in out/out for some odd reason.

 

-B


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#19 BillBee

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Posted 26 August 2014 - 10:32 AM

I hope you are right Zap. If an XT can via midi/usb upgrade the flash to V3 from V1, then it should work.

 

It would be nice if we had conclusions to alot (or some) of the issues that pop up.


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#20 Strat-O-Holic

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Posted 26 August 2014 - 01:23 PM

I will try this when I get home, I'll post the results here, maybe I'll take a photo or two. I'm sure there are some struggling with a similar issue somewhere in the world.

 

Thanks again to all who've helped.

 

EDIT: Oh, I did also do a safe mode reflash the other night, to stock firmware then to the 3rd (last update) version. I hope I'm using the term firmware correctly btw LOL


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#21 Strat-O-Holic

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Posted 27 August 2014 - 07:54 AM

Hey, Had no time to look into this further yesterday but to all who are interested I will keep you updated as soon as I possibly can.

 

Cheers and Thanks,

 

Strat-O-Holic


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#22 Triryche

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Posted 27 August 2014 - 10:11 AM

Hopefully you can try on a PC soon.

If it works on a PC then at least you know it's not hardware related.

 

Sorry if I missed it mentioned early, but have you tried a new USB cable?


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#23 Strat-O-Holic

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Posted 28 August 2014 - 10:52 AM

the USB does work with other hardware/software so I'm positive the cable is just fine.

 

The USB firmware on my pod says version 000000 so I don't think there is any USB compatible softweare installed on the device just yet.


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#24 Strat-O-Holic

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Posted 29 August 2014 - 12:34 PM

Ok I tried to run the Sudo pkgutil commands

 

heres what I get

 

 

sudo pkgutil --forget com.line6.driver.xtaudio.package
2014-08-29 16:26:35.037 pkgutil[416:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/FirmwareLoader.pkg
2014-08-29 16:26:35.048 pkgutil[416:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/M-Audio USB MIDI Support.pkg
2014-08-29 16:26:35.049 pkgutil[416:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/USB-MIDI-PlugIn.pkg
No receipt for 'com.line6.driver.xtaudio.package' found at '/'.
 
Same thing on the next one Zap gave me
 
sudo pkgutil --forget com.line6.driver.xtmidi.package
2014-08-29 16:32:44.779 pkgutil[429:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/FirmwareLoader.pkg
2014-08-29 16:32:44.790 pkgutil[429:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/M-Audio USB MIDI Support.pkg
2014-08-29 16:32:44.791 pkgutil[429:e07] PackageKit: *** Missing bundle identifier: /Library/Receipts/USB-MIDI-PlugIn.pkg
No receipt for 'com.line6.driver.xtmidi.package' found at '/'.
 
So yeah... :wacko:
 

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#25 TheRealZap

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Posted 29 August 2014 - 12:56 PM

try repairing disk permissions first... silly as it sounds, that's fixed the odd issue here and there...


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#26 Strat-O-Holic

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Posted 29 August 2014 - 01:15 PM

try repairing disk permissions first... silly as it sounds, that's fixed the odd issue here and there...

 

Thanks Zap, how would I go about doing that man?

 

I've no idea what that means.


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#27 TheRealZap

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Posted 29 August 2014 - 01:17 PM

Applications utilities disk utility
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#28 Strat-O-Holic

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Posted 29 August 2014 - 01:57 PM

That will make it so the sudo command will work?


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#29 Strat-O-Holic

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Posted 29 August 2014 - 02:09 PM

Same situation while entering it into the terminal after the repair. 

 

I'm not sure now what to do and am just considering getting rid of the thing but for the purpose of the thread and my inability to quit anything, I'll push on.


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#30 TheRealZap

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Posted 29 August 2014 - 04:10 PM

sudo only elevates the commands after it to run as administrator...

the verbage above seems to indicate that the drivers are not installed...

is your user account an admin on your machine?

also not sure if this applies.... but you may need to change your computer language to english... as i've seen some issues occur just due to other languages....

(can be changed back after driver install....)


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#31 Strat-O-Holic

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Posted 29 August 2014 - 04:27 PM

sudo only elevates the commands after it to run as administrator...

the verbage above seems to indicate that the drivers are not installed...

is your user account an admin on your machine?

also not sure if this applies.... but you may need to change your computer language to english... as i've seen some issues occur just due to other languages....

(can be changed back after driver install....)

 

Nah, all is in English, I installed the drivers many times. There may be in issue with the location of the drivers that were previously installed. I've gone though the installation process many times and even weirder is the fact that on older L6 Monkey systems they show up as installed but don't on the newer versions.

 

:confused: :frustrated:


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#32 TheRealZap

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Posted 29 August 2014 - 04:35 PM

have you tried working directly with support yet?

http://line6.com/company/contact/

they would likely have a  few more tricks....

calling would be better... but support tickets work.. just slower.


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#33 Strat-O-Holic

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Posted 29 August 2014 - 04:56 PM

i'll do what I can with them. I'll try a couple of more times and then I'll contact support. I was under the impression that this was the most effective way to get help. If it works out I'll post it here for anyone who may have a similar issue in the futere.

 

Again thanks to all of you and rock on...

 

also if anyon else has more to add, don't hesitate to post it... at this point whatever else I can get is more than helpful.

 

Cheers,

 

Strat-O-Holic


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#34 TheRealZap

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Posted 29 August 2014 - 05:31 PM

it can be the fastest way.. but it's all just contributing users, and we might know alot, but the official support guys see many things we don't.


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#35 Strat-O-Holic

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Posted 30 August 2014 - 05:17 AM

it can be the fastest way.. but it's all just contributing users, and we might know alot, but the official support guys see many things we don't.

 

Agreed, we may may not... not a hit on anybody but I'm no expert on the computer either so it may be on my part as well.

 

I' been as descriptive as I can be, hopefully I was able to convey the situation in an understandable way. 

 

I'll keep everyone updated, remember any ideas are MORE than welcome!!!!


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#36 Strat-O-Holic

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Posted 04 September 2014 - 12:11 PM

Ok, I contacted support... lets just say we got nowhere.

 

I told him exactly what I'd done in the past couple of weeks starting with trying the newest Monkey then buying the MidiSport Uno and trying all sorts of various older Monkeys and drivers. I also told him that the machine says

 

ESN 000000

USB ver 0.00

 

The only thing he could offer me was to delete all the software and try to reinstall everything from there.

 

:angry:


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#37 BigChas52

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Posted 04 September 2014 - 12:23 PM

You're not going to like this,  the "ESN 000000"  is the clue.  This is from an old post from a very knowledgeable Line 6 employee . . .

 

"Hello,

 

It's possible that you have a secure memory chip issue with your POD. What is the ESN displaying on the POD itself?

 

You can check the ESN by going into Tuner Mode and scrolling down to the very last page.

 

If your ESN displays something like "000000" then you need to have your POD repaired by a service center.

 

. . .

 

Line6Miller"

Ok, I contacted support... lets just say we got nowhere.

 

I told him exactly what I'd done in the past couple of weeks starting with trying the newest Monkey then buying the MidiSport Uno and trying all sorts of various older Monkeys and drivers. I also told him that the machine says

 

ESN 000000

USB ver 0.00

 

The only thing he could offer me was to delete all the software and try to reinstall everything from there.

 

:angry:


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#38 TheRealZap

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Posted 04 September 2014 - 12:27 PM

yes... BUT... midi was never able to read the ESN.. connected via midi the ESN is always 0's


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#39 Strat-O-Holic

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Posted 15 September 2014 - 08:41 AM

It seems I've stopped caring how to do this. I like the PodXT but it's taken time away from practicing and I just don't care to fumble around like a retard doing the same thing over again.

 

Looks like there's nothing more I can do here. If I do BY ANY CHANCE get it to work (when I'm less annoyed) I will be sure to post it here. Until then, thanks for all the help.


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#40 Strat-O-Holic

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Posted 18 September 2014 - 07:19 AM

Well I decided to try again last night, nothing... I deleted all of the software from LINE 6 and reinstalled the drivers, monkey, and the license manager. Everything is as up to date as possible.

 

I installed the first firmware version weeks ago and out of complete annoyance I haven't even touched the thing.

 

Monkey sees the pod via midi, and I was able to update the Pod to the latest firmware 3.01.

 

It says no drivers are installed even when I installed them myself straight from the LINE 6 website, and I also tried doing it in Monkey.

 

So, I restart the computer after it says installation successful and monkey still says "Drivers installed: NO". Apparently they aren't installing correctly.

 

What the hell do I do, I'm seriously amazed that this is so impossible to do. the thing is basically unused.


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