danilofaeso Posted August 16, 2014 Share Posted August 16, 2014 Hello friends, I have problem in recording the POD HD 500, I can not perform the firmware updates, an image follows below. Thank you. "IMPORTANT: The POD HD500 you are connecting to is not valid Line 6 Hardware. Please inform Line 6 Customer Support abou this message to receive further instructions." Quote Link to comment Share on other sites More sharing options...
cclement Posted August 18, 2014 Share Posted August 18, 2014 You have to install the drivers first before you connect your HD500 to your computer. Once the drivers are installed, then your computer/Line6 Monkey will see your HD500 and you should be able to update. Refer to the POD HD500 Edit Installer Guide at http://line6.com/support/manuals/podhd500. Quote Link to comment Share on other sites More sharing options...
danilofaeso Posted August 18, 2014 Author Share Posted August 18, 2014 Hello friend, I performed all procedures and nothing, the POD HD EDIT works perfectly, I hope other help, Thank you. Quote Link to comment Share on other sites More sharing options...
vladluthor Posted December 1, 2015 Share Posted December 1, 2015 I have the same problem! Some one can help??? Quote Link to comment Share on other sites More sharing options...
silverhead Posted December 1, 2015 Share Posted December 1, 2015 I think you should do what the message suggests: inform Line 6. You can do that by opening a support ticket (see the Support tab above). Quote Link to comment Share on other sites More sharing options...
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