These forums are read only, please use our new forums here.

Main :: POD 2.0, PODxt Family, Pocket POD, FloorPODs



My metal pack add-on was wiped out after updating my xt pro
by deusex_rapax on 2013-03-28 12:11:28

I just recently installed monkey and gearbox so i could upload patches to my pod x pro. After doing the updates to the firmware and authorizing my pod, I came to notice that my metal packs that I had on the pod when i purchased it were removed and for whatever reason they were replaced with the bass expansion pack that i had purchased 3 years ago and than returned after not needing it anymore. So basically the pack i legally owned was removed and a pack I didn't own at all or have it on it was put on it instead. I need this resolved asap I am a working engineer and I need my metal packs to do my sessions.



Re: My metal pack add-on was wiped out after updating my xt pro
by Mr_Arkadin on 2013-03-28 13:35:24

For a direct response from Line 6 open a ticket with your problem here:

http://line6.com/support/tickets/add.html">http://line6.com/support/tickets/add.html">http://line6.com/support/tickets/add.html

In the meantime, try using the licence manager if you haven't already.



Re: My metal pack add-on was wiped out after updating my xt pro
by TheRealZap on 2013-03-28 13:51:43

if the metal pack was installed when you bought you... you don't and never have legally owned it.... that would belong to the original purchaser, and if you contact them they can probably log into their account and gift it to you if that was their intention...

otherwise, get in touch with line6 and ask them if they can do anything to help you out...



Re: My metal pack add-on was wiped out after updating my xt pro
by Mr_Arkadin on 2013-03-28 14:09:07

Yes, you're right - I misread the OP. I thought he'd bought it on his account, but it's only the Bass pack he bought and returned.

Deusex_rapax, Zap is right, if you bought this second-hand and the owner didn't 'gift' the Metal Shop from his account to yours then you never actually owned it as such. Odd that you got the Bass pack though.

Still in any event worth contacting Line 6 on the link I gave above and see what they can do.




The information above may not be current, and you should direct questions to the current forum or review the manual.