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Main :: POD Farm / POD Studio / TonePort



UX2 Blue Screen (with new drivers)
by jackomuzik on 2010-07-18 21:02:53

First sorry for the long post, but I'm trying to give as much info as I can so we can get this fixed! Okay I have a new computer with Windows 7 Pro installed. When opening 'Line 6 Monkey' or 'Pod Farm' while my UX2 is plugged in, my computer blue screens (freaks me the eff out), then restarts. I attempted to open both twice to no avail. I then decided to uninstall everything I have that's Line 6 related, and reinstall with new software/drivers. I first reinstalled newest Line 6 monkey, didn't open after install. Then reinstalled newest Podfarm (version 1), didn't open after install. Then reinstalled newest drivers for UX2 (I know PodFarm comes with drivers, did this just to be sure that I got the newest driver version off of webite which states, "fixes potential blue screen of death"). Drivers installed successfully both times. Start either program with UX2 plugged in, BLUE SCREEN and RESTART. A window pops up when my computer starts back up titled 'Windows has recovered from an unexpected shutdown'. This is what it says:

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF880041ADAC8
  BCP3: FFFFF880086F56E8
  BCP4: FFFFF880086F4F50
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 256_1

Files that help describe the problem:
  C:\Windows\Minidump\071810-19094-01.dmp
  C:\Users\Nadjkovic\AppData\Local\Temp\WER-25864-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

Ifthe online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

___________________________________________

I attached the two files "that help describe the problem" if you need them Line 6!!

PLEASE HELP I'D LIKE TO USE MY PRODUCT



Re: UX2 Blue Screen (with new drivers)
by jackomuzik on 2010-07-20 11:01:33

By the way, I'm not on a laptop. I have a desktop PC with Asus Crosshair IV motherboard, 1TB hard drive, 4GB RAM, AMD Phenom II X4 965 processor...



RE: UX2 Blue Screen (with new drivers)
by Line6david on 2010-07-21 10:12:12

Hi,

The problems you are experiencing are related to a compatibility issue with Windows 7 64 and our current drivers.

We are working very hard to provide an update that will fix these issues.

In the mean time we have a video tutorial on Vista and Windows 7 Optimization that could solve at least some of the problems.

Here is the link:

http://line6.com/community/docs/DOC-1490

Thanks for writing in and I hope this helps.

-David



Re: RE: UX2 Blue Screen (with new drivers)
by jackomuzik on 2010-07-21 21:33:25

Thank you for the reply. Hopefully you guys can fix this! Good luck!



Re: UX2 Blue Screen (with new drivers)
by jackomuzik on 2010-08-19 01:32:11

BUMP



Re: RE: UX2 Blue Screen (with new drivers)
by nadjkovic on 2010-08-27 21:13:07

BUMP BUMP BUMP   

All of us Win 7 users need new drivers! This is ridiculous!



Re: RE: UX2 Blue Screen (with new drivers)
by DemoD on 2011-02-15 15:03:13

Community > Support > Computer Based Recording Support > POD Farm / POD Studio / TonePort > Discussions


New computer crashes when UX 1 is plugged in.

I had the same issue. please see my thread.



Re: RE: UX2 Blue Screen (with new drivers)
by clamoreux on 2011-05-02 18:35:33

Any development with the Windows 7 64 compatibility with my Line 6 UX2? I just started getting these more and more recently (usually when I'm listening to my music) and I get the whole blue screen of death/incomprehensible code bit every time. Glad to know it's a driver compatibility issue and not a BIOS or memory thing.

Any help or guidance would be much appreciated, I'm at my wit's end here.



Re: RE: UX2 Blue Screen (with new drivers)
by Line6david on 2011-05-06 15:38:36

Hi,

We have just released driver version 4.2.4.4. try updating to that driver and see if it helps.

http://line6.com/software/

Also,if you are using an AMD machine, check out this support doc.

http://line6.com/community/docs/DOC-2215

Thanks,

David

Line6 Customer Support



Re: RE: UX2 Blue Screen (with new drivers)
by clamoreux on 2011-05-06 15:46:33

Updated all drivers for system. Seems to work fine now. Thanks!



Re: UX2 Blue Screen (with new drivers)
by ThomasDenker on 2011-12-21 14:45:16

Had the same Problem as described, OS:Win7, but with Driver Version 4.2.5.1

Thought my fault was plugging the UX2 into one of those USB Slots of the Frontpanel of my Tower and not directly into my Mainboard.

Now everything works



Re: RE: UX2 Blue Screen (with new drivers)
by JWEEMSNS on 2012-12-29 16:31:42

This link does not work. I am having the BLUE SCREEN issues. I am starting to regret this purchase. It is $200 down the drain. Some of the software that came with my product has been discontinued so I can't use it. It has just been a real disappointment!




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