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POD STUDIO UX2 only outputs LOUD WHITE NOISE
by gregmoore on 2010-07-26 14:05:42

(Also sent as REPLY to LINE6TONY)

I purchased a new but  NON-RETURNABLE POD STUDIO UX2 from Musicians Friend last week.  The POD  FARM was in the UX2 and showed as ready to be activated, so I did. POD  FARM 2 was also showing as available and once downloaded from Monkey, it  was also showing as ACTIVATED.

Problem is with this unit  itself...it is a new unit, not used.  It was a FLOOR MODEL but new.  Was  missing a few things (reason Adapted / USB Cable), that's all.  Has warrnaqty cards / all other software / original box, etc.

Serial # ends in 009043 so I know it is a newer unit.

BUT, It doesn't work correctly at  all.

All I get from the outputs is LOUD WHITE NOISE. All outputs including Digital.

I have tried this UX2 on 3 completely different computers:

Pentium D 3.0 Ghz 4 Gb Ram, XP sp2

P4 2.2 Ghz 4 Gb RAM, Win7 32bit

AMD Turion64 laptop 1.8 Ghz 1 Gb RAM Vista Sp1

All have the following conditions sets;

NO OTHER USB DEVICE CONNECTED

ALL USB PORTS have been TRIED

ALL WIRELESS NET DISCONNECTED

ANY OTHER SOUND CARD DISABLED / DISCCONECTED

TRIED 5 different USB CABLES

TRIED w/ and w/o Powered Hub

Used 4 different known good guitar cables / mic cables / mics

(phantom and non-phantom)

Plugged in and unplugged Analog outs / digital out / headphones

Re-installoed USB Firmware into UX2

Uninstalled / reinstalled (many times) All DRIVERS

IN CONTROL PANEL for LINE6 have tried all different SOURCE INPUTS

ALL BUFFER / SAMPLES Sizes

Always try a fresh restart after changes

Have tried w/

GEARBOX

POD FARM

POD FARM 2

and as stand alone sound card in Windows

VU will only recongnize WINDOWS playback / sounds as input

VU's will NOT RECOGNISE any input signal other than SLIGHT from MIC1 / MIC2 / MIC STEREO if 48+ is enabled w/ MXL990

and only when VU's are showing PEGGED from WHITE NOISE

WHITE  NOISE shows in Mixer as Mysterious INPUT but not from any known source -  can mute all inputs / nothing plugged in / GAIN knobs turned all the  way down.  Turning dow the OUTPUT in the MIXER shows that the WHITE  NOISE is also attenuated BUT it is STILL FULL BLAST all the tme out of  the outputs

So...what do I do?  Musicians Friend will not allow a return on it.  It's new.

SO, can I send it to LINE6 for repair / replacement?

Is there a simple fix I am missing?

Thanks for your help,

Greg Alan Moore



RE: POD STUDIO UX2 only outputs LOUD WHITE NOISE
by Line6david on 2010-07-28 14:48:51

Hi Greg,

Historically white noise is an indication that the USB ports on a machine are not getting information to/from the unit fast enough.

I you could try the UX2 with a different computer that would be very helpful in diagnosing the issue.

If the UX2 works on a different machine then we know that the usb ports on the laptop are underpowered.

Many users have reported success with PCMCIA usb cards and powered usb 2.0 hubs (usually around $10).

If none of this works, I can submit a support ticket and see if we can have the unit replaced.

Thanks,

David



Re: POD STUDIO UX2 only outputs LOUD WHITE NOISE
by TD_tdickens on 2012-02-02 23:23:29

Did you ever find the answer to your problem?  I just bought one from a guy on craigslist, and i have the exact same problem.  Help!  Am I hooking it up wrong?




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