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Transferring model packs.
by TheAbomb12 on 2011-01-04 13:00:15

I have seen the video's and read everything there is to read, but I'm still having trouble:


My UX1 broke on me after two years of use so without waiting I went to guitar center to buy the UX2 and figured everything was going to be fine. I use line 6 a LOT and I noticed that none of my model packs transferred from my UX1 to my UX2. I tried plugging in my UX1 again and the light wouldnt turn on nor would the computer recognize it was there. Can anyone help?

395recordingstudio@gmail.com



RE: Transferring model packs.
by ricksox on 2011-01-12 14:13:45

Hello,

This is something that we'll have to handle internally for you.

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

http://line6.com/account/tickets/view/

Line6Miller




The information above may not be current, and you should direct questions to the current forum or review the manual.