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Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by omerlijno on 2011-01-17 09:19:22

Hello everyone,

I have a Toneport for like two years or so but lately (read: last year) it's killing all the fun I have in music. It gives weird noisses, it cracks, clicks, pops and distorts my sound all the time. I always had it on my PC with Windows XP and then everything was fine, until I bought a new laptop where I had Windows 7 Professional x86-64 on. All the symptoms I described earlier came and it became very annoying. Also I contacted Microsoft and a few specialists for a lot of random memory errors and BSOD's and it turned out that the driver was giving me random BSOD's... So I installed a newer version of de 64-bit driver and it worked for like one day or so, everything came back. Later on tLine6 was placing a notice with a warning that the Windows 7 64-bit driver was giving random BSODs... At that time it was already too late of course and I had to reïnstall my laptop.

I have since a few months a new PC (good enough everything, it's is not the PC that has some weird problems, it really is the device or the driver) and after a few weeks it began again with the pops and cracks, peeps and stuff. Although it is less then it was on the drivers I had with my laptop, it's still very annoying! Sometimes I am in the middle of a solo, recording, or I am playing live and it just quits working... So I really need to get rid of this problem.

Specs:

- OS: Windows 7 Professional RTM x86-64 with all updates.

- PC: Fast enough, perfectly build.

- Device is on it's own USB-bus (i.e. it has it's own controller on the mobo, to use all for itself, so no hubs and stuff).

- I have used the searchfunction (Google and Line 6) and have found more people with this problem (they all seem to have x86-64 OSs) but there is no solution that works for me.

- I use it as much as an external soundcard (music and stuff) and also for recording and playing the guitar.

- Speakers: B&W DM602 s3.

- Amps: Yamaha & Onkyo.

- Cables: All in perfect condition, no breeches and stuff.

- Drivers are up to date (i.e. I have the most recent one).


So now the question for the technical guys:

What do I have to do to get my Line6 Toneport UX2 working as it should? If one requires more informationg: just ask and I will give.

Thanks in advance to all of you,

Chocola



Re: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by omerlijno on 2011-01-21 15:03:39

Anyone with an answer for me? .



RE: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by Line6david on 2011-01-25 10:48:45

Hi,

I see from your profile history that you have downloaded the latest drivers.

We have a new USB troubleshooting FAQ that has helped a lot of users. I would recommend the Windows Vista/7 Tweaks and optimizations videos listed there.

http://line6.com/community/docs/DOC-4282

Also, What kind of Processor and video card does you new computer have?

Thanks,

David

Line 6 Customer Support



Re: RE: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by omerlijno on 2011-01-25 13:19:37

Hello David,

I am afraid I already tried all of those suggestions, but none will work.

My CPU is a Intel Core i7 950 and my GPU is a ATI HD4870.

Why do you need to know those specs?

Thanks in advance,

Chocola



RE: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by ricksox on 2011-01-25 15:20:52

Hello,

Certain NVIDEA graphics cards have been known to run a background process called PowerMizer that has caused clicks and glitches for people in the past.

If you do not have an NVIDEA installed on your machine then this does not apply to you but is why David asked.

If you've tried all of the tips called out in the FAQ David linked you to then I'm afraid there isn't much else we can do to help you troubleshoot. Some computers do not work well with our drivers and vice versa. I apologize for the inconvenience and I try not to tell people to go with a different interface but this may be something you need to consider.

Line6Miller



Re: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by Rob_R on 2011-01-26 00:01:31

Look at this thread: http://line6.com/community/thread/53450

Ittalks about using Latency Monitor to locate the driver that is causing the Pops & Crackles.  For a number of users, including me, it was the NVidia card and updating the drivers worked well.  Perhaps you are having similar issues with your ATI card but using that software should help you locate the problem.



Re: RE: Clicks(/cracks), pops, noise and distortion and stuff all the time on multiple PC's with Toneport UX2
by omerlijno on 2011-01-26 15:09:27

To get another interface and external soundard was my idea indeed. Also because the Toneport just does not qualify anymore (amount of ports and stuff), but it is somewhat of an investment so I have to balance everything before I make such decicion. No offend towards Line6: but this will be the last company on my list, the driver support was so disappointing I won't be buying Line6 any time soon.

But thanks to all of you for the reactions and if there are more suggestions: please, tell me.

Thanks,

Merlijn




The information above may not be current, and you should direct questions to the current forum or review the manual.