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Toneport UX8, distortion / noise on input 1
by EmuChicken on 2011-02-07 02:17:53

As said in the topic.  Input 2 works correctly (both set to instrument) with guitar, soon as I switch to Input 1 with the same settings, noticeable noise is on the channel.

Will I need it repaired?  I bought the unit 6 months ago, so I'll be under warranty, correct?

Currently living in Japan, bought the unit here too

Thanks

Tim Wilson



RE: Toneport UX8, distortion / noise on input 1
by Kneehow on 2011-02-10 10:29:30

Quite possibly, yes. However, the things you can try (perhaps you already have) before taking the unit to the Dealer/Service Center in Japan would be: trying a different USB cable connection, trying all the other direct USB 2.0 ports on your host computer and a USB driver re-install, just to rule out the possiblity of a driver issue or port connectivity related cause.

If you've done all those, I'd get in touch with the Dealer in Japan that you purchased from for how to proceed with a Warranty Repair, assuming this was a brand new factory sealed purchase from the Dealer.

Regards,

L6Perry




The information above may not be current, and you should direct questions to the current forum or review the manual.