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UX 1 Vs Windows 7 Driver Issue
by allcrowsareblack on 2011-05-20 06:56:10

Looking back through threads over the last year or so and having now had my local PC independents take my computer apart, I've now come to understand that the reason that my UX 1 is of little more use than a paperweight is because I'm running Windows 7. Rubbish.

Could somebody please give an indication of whether the glitching caused by the driver is ever going to get fixed.

I'm annoyed in the face of having to scale back to XP to make something that should work, work.



RE: UX 1 Vs Windows 7 Driver Issue
by Line6Don on 2011-05-26 10:23:58

Hey Steve_Townend,

Please try removing any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available.

If you can confirm that all of your drivers are up to date as well, you might want to try optimizing the windows 7 operating system for performance. We have some tutorials available to assist you with this, please follow the links below:

http://line6.com/community/docs/DOC-2085

http://www.pcworld.com/article/172351/optimize_your_windows_7_pc.html

In addition, if you are using a DAW, try increasing the buffer size on the audio preferences menu. As well as changing the buffer size on the Line 6 Audio-MIDI device menu which is located on the Control Panel.

We also have some USB audio troubleshooting information at the link below:

http://line6.com/community/docs/DOC-4282

If your computer has a AMD chipset you might be experiencing an issue with the USB filter, for information on how to remove, please follow the link below:

http://line6.com/community/docs/DOC-2215

Please review all of this, and let us know if you are still experiencing issues.



Re: RE: UX 1 Vs Windows 7 Driver Issue
by allcrowsareblack on 2011-05-27 12:34:44

Thanks for coming back to me.  I've done all that and I've had my local specialists disect my PC, they're DAW specialists too, so not your average PC megashop idiots.  Answer: driver's not handled by the OS properly causing CPU spikes.  Sorry I didn't post decent chiptet details, my computer was with them at the time and I didn't have that info to hand.  I've rolled back to XP and there's no spiking any more.

Actually, although I'm still a bit miffed about having to take that step, things have moved on, 'cause now I can't get Pod Farm 2.5 to start up.  I get "...has a problem and needs to close" dialogue which tells me this:

AppName: pod farm 2.exe     AppVer: 2.50.0.0     ModName: l6twxy.dll
ModVer: 5.22.0.0     Offset: 00049dc9

No idea what that means.  Other then the fact that I'm getting ever more annoyed.

PC details are these:

Pentium(R) Dual Core

E5400@2.70 GHz

3 GB RAM

Help much appreciated

Steve



Re: RE: UX 1 Vs Windows 7 Driver Issue
by allcrowsareblack on 2011-05-27 13:02:00

Ok, addendum to that last one. Pod Farm 2.5 starts only if my UX1 is not plugged in.  If I then plug it in, all seems fine.

As for hardware independence, it seems not.  I also have a ZOOM R16 and it doesn't recognise that.

Smells like dodgy drivers again...

Steve



RE: UX 1 Vs Windows 7 Driver Issue
by Line6Hugo on 2011-06-06 16:48:57

Just for clarification, are you running your computer on Windows XP now, or did you revert back to Windows 7?

Also, in POD Farm 2.5, there is a bug on the inputs availability when you connect a POD Studio interface.

Workaround for Windows:

- Launch Pod Farm 2.50, then unplug the USB cable and plug it again while the program is still running.

- Then, go to 'File/Preferences' and select your Toneport/PodStudio in the 'Hardware' tab. Hit the 'Apply' button, then hit OK. Audio should be available.

Also, if you are using another interface, please make sure to select it within the Hardware tab of 'File/Preferences.'

Regards,

Line6Hugo



Re: RE: UX 1 Vs Windows 7 Driver Issue
by allcrowsareblack on 2011-06-08 12:48:18

Line6Hugo,

Yep, I saw your document, so I'm aware that you guys know there is a problem or two with 2.5.  AndI've responded to that document with a thread of my own.

The workaround that you suggest doesn't work for me as I can't even get Farm to start up, unless, that is, I unplug my UX1 first (I'm not using another interface, although I have tried a Zoom R16, to no avail).

Having got Pod Farm to load I can then plug the UX1 back in, but I can't, even following your suggestion, get any sound at all from anything that is plugged in to the UX1 inputs.  Having said that, the plugins work within Cubase on playback of exisiting instrument tracks.

To clarify, yes, I am now using XP Service Pack 3.  For all the good it's done me.

Thanks for replying.  I hope something gets sorted with 2.5 soon.  I'm dead in the water here, as I'm certain are many others, and it's getting very frustrating.

Steve



RE: UX 1 Vs Windows 7 Driver Issue
by Line6Don on 2011-06-09 10:06:22

Hey Steve_Townend,

We are currently working towards a fix that will be released shortly as soon as it is available.

We appreciate your patience and understanding with this issue, Thank you.




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