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Where can I get a spare chrome knob?
by bukko on 2011-06-05 10:51:52

Happy to buy a set if necessary, but Line6 don't appear to supply these any more.

Surely someone can mail me one if I send $10 and the postage??

Thanks (hopefully...)



Re: Where can I get a spare chrome knob?
by daydreamin7677 on 2011-06-05 14:50:15

Try ebay



Re: Where can I get a spare chrome knob?
by bukko on 2011-06-05 15:23:41

Been checking eBay for the past 3 months - none so far.

Isn't it possible to get one from Line6? How hard could it be to supply one / a set?



Re: RE: Where can I get a spare chrome knob?
by Kneehow on 2011-06-06 11:18:54

We have these on the webstore: https://www.globalfulfillment.net/gfsnet/(4bb5cu55cmy2shrrfa2hle45)/line6/10Expand.aspx?ProductCode=98-030-0007

But it might be faster to contact Line 6 UK... since we're here in the US. Line 6 UK handles parts/servicing issues for our customers in Europe:

  Line 6 UK/The POD

  Clifton House

  Butlers Leap

  Rugby, Warwickshire

  CV21 3RQ

  +44 1788 566 566



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-06 12:17:06

Thanks, I saw them on the web store, right along with the message "Product Unavailable".

Good tip about the UK office though - I'll give them a call.

Thanks



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-07 05:51:53

Ok I phoned the number and got through to someone in Belgium.

They directed me to http://www.line6.be/uk

Ifilled in the parts request form and got the following message:

There appears to be a problem with the system.

We apologize for any inconvenience.

So far my experience with Line6 support is:

1. I asked a question a month ago which remains unanswered to this day (see http://line6.com/community/thread/62332?tstart=0)

2.I asked another question which received an incorrect answer from a member of staff and a helpful phone number which directed me to a website that doesn't work.

I'm sure Line6 are a really great bunch of guys who care deeply about their customers, so would someone like to help me out here please?

Thanks very much



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-07 05:59:42

I retried the belgian site and after a few goes it seems to have worked.

I'll update this thread on how I got on.

Thanks



Re: RE: Where can I get a spare chrome knob?
by Kneehow on 2011-06-07 13:41:46

If you have problems, I can assign your case manually via Support Ticket to our UK Service/Parts Admin.

Please let me know, since we'd like you to be taken care of.



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-07 13:48:27

> "...since we'd like you to be taken care of."

I'll assume that's meant in a good way!

Thanks that's good to know - I'll let you know if I don't get a response.



RE: Where can I get a spare chrome knob?
by Kneehow on 2011-06-07 13:51:51

P.S. (I checked with the Parts Admin here in the US; those knobs are on backorder... we should be getting more in about 2 weeks)



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-09 02:34:45

Thanks that's good to know.

In the meantime, the UK office got back to me and I have now ordered a knob.

If anyone's interested it cost £1.50 + £3.50 postage + tax = £5.40 ($8.84).

Probably would have been better to wait until you had stock and ordered a pack of 10 for $10 then sold the unwanted ones on eBay, but I'm just glad I'm able to get one

Thanks for the help



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-06-13 12:05:31

Had a delivery today in a 36x18x24 box. Had no idea what it was until I saw the Line6 logo.

At least there was no way it was going to get damanaged!

Thanks for the help



Re: RE: Where can I get a spare chrome knob?
by Lukejolyon on 2011-07-29 14:24:43

Hey Bukko - interested to know how you cracked this one. I've done the calling the UK office and then submitting a form to Belgium bit, which did appear to work...but it's now all gone quiet.  I've also posted elsewhere in this forum but also, all gone quiet.

Like you, all I want is one d*mn knob for my Spider IV!

Luke



Re: RE: Where can I get a spare chrome knob?
by bukko on 2011-07-29 15:19:40

Well I only had to wait a few weeks for the UK office to phone me after I submitted a request on the site!

About a week after that the knob was delivered.

(Although you could probably order a pack from the US site now and sell the spare ones on eBay!)

If it's been any longer than that I'd try contacting the UK office again if I were you.

Cheers



Re: RE: Where can I get a spare chrome knob?
by Lukejolyon on 2011-07-30 07:00:26

Ta

I would definitely order from US if that were possible but Line 6 don't ship outside the US - hence the problem!

Guess I will just have to be patient and hope Line 6 get in touch...



Re: RE: Where can I get a spare chrome knob?
by Lukejolyon on 2011-08-20 00:18:52

Hooray! Line 6 UK finally emailed me on 5 August, so about a week after my last enquiries amd two replacement knobs are now on the way. Incidentally, UK does not sell the US 'kit' of several knobs in one packages - you have to buy them individually. £7 for two inc P&P.




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