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Vetta II Mainboard Replacement Issues
by jimslick on 2011-09-04 08:59:56

I have a Vetta the stopped working (believe it to be the mainboard) and took it to a repair center 9 months ago.  After this time, they told me they cannot get parts for it and to contact Line6 direct.  Now, I have to post a blog to contact support for a working musicians amp.  This is unacceptable customer service.  I own four (4) Vetta Ii combo's (and countless other Line6 products) and need to keep them in working order/cirulation.  For the amount of $$ spent on these, I need these repaired.  If the local support centers cannot get parts, what are we supposed to do? 



RE: Vetta II Mainboard Replacement Issues
by Line6Don on 2011-09-07 15:05:44

Hey jimslick,

I just double checked with our parts department for you, unfortunately there are no more new Vetta and Vetta II replacement main boards available at this time.

I would suggest looking at places like eBay to see if there are some people selling the main boards or used Vettas that you could use for parts.



Re: RE: Vetta II Mainboard Replacement Issues
by MerlinFL on 2011-09-07 23:24:40

Wow!!!  Bro seriously posting this same exact question in another thread?!?!?!?!?  Expecting a different answer???

For anyone who has not seen this - here's a direct copy from a different thread talking about parts no longer available for Vetta or ANY other older Line 6 gear that is NOT mentioned here... (PS - I have no idea why it centered everything when I copied and made this paste.  I hope it's not difficult to follow.)

http://line6.com/support/people/jimslick

class="MsoNormal" style="margin: 0in 0in 10pt;">jimslick

6 posts since
Sep 14, 2008

7. Sep 4, 2011 12:06 PM (in response to jlarrea)

Re: Vetta II discontinued? Motherboard rip

I just posted a new thread on this exact situation.  It is unacceptable to put out this kind of money to be told 'we can't get parts'  You were told by Line6Miller that he found it hard to believe that the service centers cannot get parts ... unfortunately, and possibly to his surprise, that is very true.  I've tried four service centers and have been told the same at all four.  Line6, get your *&^% together for your loyal customers.  We need parts availability now and an easy way to get them!

Neal Van

MerlinFL

900 posts since
Jul 17, 2007

8. Sep 5, 2011 12:45 AM (in response to jimslick)

Re: Vetta II discontinued? Motherboard rip

jimslick wrote:

I just posted a new thread on this exact situation.  It is unacceptable to put out this kind of money to be told 'we can't get parts'  You were told by Line6Miller that he found it hard to believe that the service centers cannot get parts ... unfortunately. and possibly to his surprise, that is very true.  I've tried four service centers and have been told the same at all four.  Line6, get your *&^% together for your loyal customers.  We need parts availability now and an easy way to get them!

Jim - not to burst your bubble about what you're complaining about, but I've been a Vetta user/performer since 2003 when I bought my first one brand new and got every upgrade when they were available YEARS AGO.  I too would LOVE IT if Line 6 or any other company I've dealt with regarding computer based equipment could - and the key word here is COULD - keep parts available for EVERY piece of gear they've ever made.

However, out here in the world of reality - that is JUST SIMPLY NOT FINANCIALLY OR PHYSICALLY POSSIBLE!!

How about you put your money where your mouth is and buy up EVERY Vetta piece of gear floating around the world and stock them at your expense in a warehouse of your choosing, plus them pay rent for that giant sized warehouse waiting for someone to ask for a $5.00 or $100.00 part for a Vetta 1 or 2??  I'd be one of your best customers if ya did and charged fair prices for those parts I might need sometime in the future.

If I were a millionaire, I'd have done this myself already as I LOVE my TWO Vettas and am always looking on eBay for Vettas on sale cheap just for PARTS for the ones I have been using for over 8 years 5 days per week nearly every week of the year.  Who knows, I might even start now buying as many Vettas as I can just for people like yourself that need spare parts although I can't guarantee my prices would be as cost effective as buying direct from the manufacturer.

I even love my Vettas so much that even after getting ALL the new gear...JTV 59US, POD HD500, and (2) DT50 1x12 combo amps - I STILL continue to use my Vettas mixed in with all this new gear since the new gear can't do half of what the Vetta can do for my live and studio requirements.

There is no RULE or certainly no LAW that binds ANY company to keeping a backlog of parts AFTER they stop manufacturing that piece of gear.  Vettas stopped being manufactured sometime in the year 2007 and based on that, I think Line 6 did a excellent job of keeping support and parts available for a couple of years after the end of production.

So the moral of this posting is...buy used Vettas as it's not the companies job to keep manufacturing parts for gear that is no longer in production.  Buy USED VETTAS AND KEEP THEM FOR PARTS!!  The VDI card that interfaces with all the Variax guitars in Vetta II's are worth the price most used Vettas are being sold for.  Those have not been available to anyone since 2007 as an upgrade part for Vetta 1's like I have.  Now ONLY Vetta II's HAVE those VDI cards.

There ya have it.  And my profile photo shows I am exactly who and what I say regarding Vettas and all the new gear released in the past year.

Take care,

Neal

Neal Van

MerlinFL

900 posts since
Jul 17, 2007

9. Sep 5, 2011 12:55 AM (in response to Line6McCool)

Re: RE: Vetta II discontinued? Motherboard rip

Line6McCool wrote:

    Neal

  Line 6 Parts

Hi Neal - my name is NEAL also!!  I think you went above and beyond to get this Vetta problem taken care of in Chile of all places!!

Line6Miller

Hello,

I'm sorry to hear about your issues with this. I really find it hard to believe that your service center waited an entire year for us to respond to this issue. That doesn't sound truthful to me on their behalf.

I'll create a ticket for you and assign it to the right people in our service department so they can help you.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

     http://line6.com/account/tickets/view

class="MsoNormal" style="margin: 0in 0in 10pt;">  Line6Miller

Rick Miller is one of the BEST guys at Line 6.  I have never met him in person, but I have spoken to him YEARS ago when I had a problem with my Vetta 1 as well as a later problem with one of my Variax EC700's.  HE went WAAAAAY out of his way to get me taken care of and I'll always remember him for that amazing level of service for someone like me who is "nobody" in the world of music.  Now I'm a Beta Tester for JTV and other new products, but that doesn't change anything.

Line 6 is as "perfect or imperfect" as any company can be that does MILLIONS of dollars worth of sales every year and STILL tries very hard to provide that small company approach to tech support and service.  Try getting ANY level of tech support or ANYTHING for that matter from ROLAND for example like I have.  No comparison - ROLAND does not give a crap about ANYONE in the real world.  And I guess they make so much money they don't even have to.  Thousands of dollars spent on excellent Roland gear, but not a BIT of tech support EVER!!  Line 6 - thousands of dollars spent over the years and ALWAYS get good to excellent tech or customer support.

Done yappin' - peace to all,

Neal
---------------------------------------------------------------------------------------

And I think this info from me and the other Line 6 reps are all the correct answer.



Re: RE: Vetta II Mainboard Replacement Issues
by jimslick on 2011-09-08 05:34:00

Neal,

Thank you for the lecture on how to run a business ... wait, almost forgot, I am a CEO and do that already..for real...for an IT company!  I think I know a thing or two about support lines and customer service.  This amplifier has only been out of production for 18 months or so ... maybe 2 years at most.  It is NOT unrealistic to have parts availability for five years post production.  IMHO, it is very poor business practice to snub your customers after that short a period of time.  And no, I'm not buying a used Vetta everytime I need parts.  I need a $100 part and spend $600 to get it?!?  Give me a break.  If you need parts (except for a motherboard), I have an amp for sale!

And your other rant about posting again:  Sorry for posting it twice.  Honestly, it had been so long I had forgotten I posted it.  If Line6 had real support online, I would have had my answer in a day (where they actually contacted me ... human to human).  Forums are crap when you don't have the time to 'play' in them. 

I've been playing semi-pro for over 30 years now and have owned a lot of gear.  This is the first time that I've run across a situation where you can't get parts for an $1800 amp that's only been out of production for 2 years (or less).  That's called 'forcing us to buy something new'.  I played the new amps ... I think they stink.  I've been a Mesa and ENGL guy for years and that's what I've gone back to, even for small shows.  I've had enough.  Line 6 USED to be a good company and stand behind ALL of their products.  They USED to call you back and work out issues.  Hell, if I had a 12 year old AXSYS (and I do) and was looking for parts, then I would say I deserved your bashing, but, you are out of line.  I will finish by saying if you can't help the situation, please don't post.



Re: RE: Vetta II Mainboard Replacement Issues
by MerlinFL on 2011-09-08 12:46:10

Jim - you'e very welcome for the "lecture", although it was supposed to be educational, but as I started to read your reply...I learned immediately that low and behold you are not just a musician, but a CEO of an IT company!  How amazingly conicidental.  Where do you find the time to gig with all your L6 gear being such a hotshot in the IT world?

Also after I stopped reading at that point, I need to correct the only fact I read I KNOW is wrong - the Vetta has been out of production since 2007.  Don't believe me?  Check with Line 6 yourself.  I KNOW what I'm talking about regarding Line 6 and companies like Line 6.  Please check your facts before trying to impress me with your background.  I have an extensive one too, I'm not a newbie or some young kid just getting started.

And with all your CEO IT knowledge - who is giving the BEST answer to the problem??  I AM of course.  And it WAS helpful info as you'll have to find out for yourself, on your own, AFTER you were given an answer by a LINE 6 rep that these amps are no longer supported within 3 days of you posting your question.  THAT IS good tech support on a forum that you just wrote does not work.

Toodle loo !!



Re: RE: Vetta II Mainboard Replacement Issues
by zippy5000 on 2012-07-04 12:19:29

Any update since last year?
I just bought a Vetta 2 and a Longboard, the Longboard was blinking so I had the mainboard replaced in it.

The Vetta worked fine on it's own, but when I tried to get the footswitch to work with it, the Vetta froze up. Tried to flash the memory, then it went blank.
Told by Freedom Guitars who are a Line 6 repair facility that it was a mainboard.With repairs I'm into this $800 now and have never been able to use it once.
Now I find out there may be no way to repair this because there are no more mainboards...for an amp that was this popular?

Does anyone know where to find a mainboard?

** To the guys at Line 6...how about letting me trade this in towards a DT50 212?..or at least a working Vetta?



Re: RE: Vetta II Mainboard Replacement Issues
by DickFoster on 2012-07-09 13:51:31

Personally I think your only hope is to find someone who can troubleshoot and repair down to the component level.

While the board assemblies may no longer be available from Line6 you can still get most if not all of the components used to produce them from electronics component suppliers like DigiKey etc.

The truly regrettable part, practically irresponsible in fact, is that Line 6 will not supply schematics to other than service centers while most of their service centers don't have the skills, equipment or motivation necessary to do component level work. They are mostly just board swapping jockeys. Sort of like the maintenance departments in most car dealerships these days.

Line 6 should just put the schematics up for download on their web site for those pieces of equipment that are no longer in production or covered under warranty. Since it's no longer warranty, it would really be no skin off of their noses and not doing it is just down right ornery IMHO. It does however make a statement and give one pause before making another purchase.




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