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My wireless guitar has burned
by Dawagne on 2011-12-06 03:52:06

Hello,

I have recently (nearly 2 months ago) bought a Line 6 wireless system (Relay G50 Set) on ebay. Yesterday, as i was rehearsing, it began to get warmer and warmer (i burned my hands trying to pull it off my guitar strap), and the batteries began to melt in it. It was quite surprising and very dangerous.

You can guess the transmitter doesn't work anymore, but hopefully it is still under warranty.

What can i do to get it repaired? Do i have to get a "return authorization"?

Thanks in advance for your answer.



RE: My wireless guitar has burned
by laplayantonio on 2011-12-06 05:44:52

hello

please contact your local Line6 Service Center (http://line6.com/support/serviceCenters/?countrycode=BE):

Hugo Van Der Goesstraat 17A

9000 Gent

Belgium +32 938 30580 (phone)

support@line6.be

line6antonio



Re: RE: My wireless guitar has burned
by Line6david on 2011-12-06 15:02:06

+1 to antonio,

The Relay G50 has a 1 year warranty:

Warranty info:

http://line6.com/support/docs/DOC-4838

Thanks,">http://line6.com/support/docs/DOC-4838">http://line6.com/support/docs/DOC-4838

Thanks,

David

Line 6 Customer Support



Re: My wireless guitar has burned
by JCJCJC on 2011-12-07 18:05:31

Hello,

I have opened a ticket for you regarding this.  Would you mind taking a look at that ticket?  You can find the ticket in your Line 6 account.

Thanks,

Jonathan Collins

Director Customer Service, Support, Field Quality



Re: My wireless guitar has burned
by Dawagne on 2012-01-12 12:36:34

So, everything is settled, Line 6 has done some great job, i'm pretty stoked.

Serge Bakker (from the office in Benelux) sent me another wireless by UPS and i gave the other one in return, with no fee at all.

I knew that Line 6 had a good aftersale service, but i'm quite positively suprised about how everything was simply settled. I'm a client of Line 6 since i've began music, and i will definitly stay one for a long time

Thank you so much, guys, and especially Serge Bakker for all his help.




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