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My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-10 09:27:13

I've been editing my patches with my HD500 edit and occasionally my HD500 will go out of sync with the HD500 edit software and start an ear piercing squeel. This is really bad because I use a set of cans (Shure SRH440) at a reasonable level for my main editing and then I tweak the patch live. Obviously this is going to cause me some problems if it keeps happening because my eardrums are going to bleed!!!

Pulling the power to the HD500 is the only way to stop the squeel. Once it reboots, it comes back up and everything is okay except  I've looked at several of the other posts and commented on one of them, but everyone seems to think that this is a because of a bad patch.

I don't.

The main reason I don't think this is a bad patch is that after the reboot the patch is up and running with no problems. I've tried rebuilding from scratch and it happens then also.

This isn't a problem with every patch build just an occasional problem. I think that for some reason the HD500 edit software and the HD500 going out of sync has something to do with it. I've noticed that sometimes even when not editing a patch that the software will go out of sync with the Pod.

Can Line 6 look at this and try to roll out a quick update to either the HD500 edit software or the Pod firmware to fix this?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Apologist on 2011-12-10 13:51:15

I didnt have this issue until this most recent update and the squeal hits you at max volume no matter what you have volume set at and it is horrible ....had it only happen once but am afraid to use it on anything now but my cheaper earphones so I dont ruin other speakers.

I was tweaking patches and sending data when it happened soo maybe it is a sync issue?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by panthur on 2011-12-10 15:03:09

I've just had this too (see my thread, HD500 dropping PC sound)

I'm starting to think the software is a dud. Which is a great shame because the unit sounds great aside from the crippling technical problems.

I just hope that Line6 can provide some real support and not let this carry on and on because they are going to lose so much respect that they've built up through years of innovation.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-11 14:13:13

I hope they can do something about this too. I've noticed and been able to tell that when I change the preset using the software that it will stall right before this happens. But I'm really getting sick of it.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-13 21:43:39

Alright I figured a work around, I think. I rolled back to the 4.2.2.4 driver and it appears to have fixed the problem. I've been working on many patches in the software and found that even if the patch get's corrupted (still a problem with the software and saving patches) it doesn't squeel. You guys try it and report your results.

So this is a driver/software problem for sure. Come on Line 6, I know you guys can recreate this problem and should be able to fix this with a driver/firmware update. There's definitely something wrong with the driver/firmware/software combination.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-15 00:49:56

Come on, has anyone from Line 6 read this? Something is wrong with the current driver/firmware/software combination to make it keep losing sync and squeeling while I'm editing my patches.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gunpointmetal on 2011-12-15 06:15:28

did you guys try reflashing, uninstalling/reinstalling everything (monkey, HD Edit, Drivers). I've been using the same version you have (minus the rollback) and have no experience this issue at all on my four year old compaq laptop running XP.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-15 08:29:10

Yes I've tried everything. Reflashing, resetting to factory defaults, uninstalling, reinstalling, etc. It keeps losing sync with the POD HD500 and then an ear piercing squeel at full volume in my ears.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JohnnyFu on 2011-12-15 10:23:33

I got my HD500 yesterday, today I updated to 1.4 and now I'm hearing impared. What you discribed happend to me 3 times within 30 minutes. I also recieved MIDI timeout errors in HDEdit.

Is line6 actually reading here at all?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-15 12:26:41

Anyone having this problem should try rolling back to the 4.2.4.4 driver. This has worked so far for me. I just got off the phone with support who said running the latest driver on benefits people using the HD Pro. Give it a shot and tell me if works for you.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mdme_sadie on 2011-12-15 15:08:44

Yup, I also had this for the first time last weekend with the latest firmware.  Similar reasons too, I changed something in HD Edit too quickly or something and bam, it squeeled like a Atlanta businessman on a canoe trip and it wouldn't stop till I reflashed the memory and started up in safe mode (startup with left arrow held).

It's a little concerning as I now feel I have to be super careful about using HD Edit, which is a pain as I normally never even bother with any of the controls on the unit itself apart from the wah/volume pedal and tuner.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2011-12-15 16:35:15

mdme_sadie wrote:

, it squeeled like a Atlanta businessman on a canoe trip

LOL !!   Anyone tried the HD500 with a banjo yet?

Sorry back to the thread .....



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Hugo on 2011-12-15 17:20:49

Make sure you are not putting the computer to sleep/standby with the POD HD500 still connected as this could possibly cause connection problems when you try to use that USB connection after waking the computer up.  Disconnect the device before putting the computer to sleep/standby or just completely disable the sleep/standby function.

http://line6.com/support/docs/DOC-4201

style="background-color: #ffffff; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif;">Please make sure you have tested all of your computer's USB ports with this problem and to completely remove ANY USB hubs connected to the system.

Regards,

Line6Hugo



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-15 19:51:51

Nope sleep/standby is already disabled, happens on the motherboard USB, not using a hub. Tested on 3 different USB plugs. Tried a new cable, the problem is the driver. Crashed my system the other day when it happend. Here's the WhoCrashed dump analysis.

On Sun 12/11/2011 6:24:27 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1 (0x749B2E09, 0x0, 0xFFFF, 0xFFFFF8800BDF7CA0)
Error: APC_INDEX_MISMATCH
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

System


windows version: Windows 7 Ultimate
x64\Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom(tm) II X4 960T Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8320741376 total
VM: 2147352576, free: 1934196736



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by schecterdoom on 2011-12-16 01:15:28

keeps happening to mee too



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JohnnyFu on 2011-12-16 03:56:18

I can confirm rolling back to driver 4.2.4.4 fixes the problem.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JohnnyFu on 2011-12-16 03:57:35

I indeed noticed sleep mode causes connectoin issues. I appreciate your workaround, however for notebookes this isn't really an option.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by DropTheSun on 2011-12-16 10:44:18

I have had this problem also, two times. My computer is mac (if it matters). I had my headphones on when the HD-edit/HD500 started SQUEELING LOUD!! Not nice!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2011-12-16 11:17:25

Silly question.  Is everyone getting this through headphones only or is it coming through the other outputs too?

Just trying to narrow down the symptoms.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-16 13:25:41

No it doesn't matter whether you use headphones or if you're using an amp. It squeels at full volume when it happens.

Everyone that has this problem should use the 4.2.4.4 drivers until Line 6 releases and update to fix the problem. It appears that the problem is not just the latest Windows driver but also the latest Mac driver as well according to kake83.

Come on Line 6, acknowledge and give is an updated driver/firmware/software etc... whatever will fix the problem. Don't give is a work around, and say we just need to stick with the 4.2.4.4 driver when using the HD500. It appears that the Pod HD and HD Pro aren't affected and neither are HD300 and HD400 users.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mdme_sadie on 2011-12-16 13:25:51

I'm getting it through the XLR's (going to an FRFR setup).



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by petef on 2011-12-17 06:53:09

+1 on XLR output also having this very high level squeal... It is not a pc sleep issue (I use a laptop live with XLR to PA, USB for backing tracks into HD500)...  Just started with new firmware (from memory)...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-17 15:18:42

Well it looks like the 4.2.4.4 driver isn't completely immune to this problem. It does decrease the occurrence of the problem but it just happened again to me about 5 minutes ago. I'm at a loss now, I think this maybe a firmware problem.

Don't tell me to reinstall the latest driver/firmware I've already done all of that several times. I know the problem can be recreated Line 6 because they're so many of us that are experiencing the issue. So figure it out and fix it for us.

Thanks!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-20 12:40:01

Well, it seems that I was wrong, the 4.2.4.4 driver does have this problem as well, however it doesn't happen as often. It also seems to exhibit this behavior more often when a preset has an FX Loop in it.

Line 6 why haven't we heard anything about a fix? Give is something for God's sake. I don't want to have to return my HD500, but I damn sure am not going to lose my hearing.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by isaaclim89 on 2011-12-21 20:05:55

Just got this issue too, was editing patches in hd edit and it suddenly rebooted and squealed like a pig. i thought updating the drivers would help, but Nope, didn't. so now i'm stuck to editing the patches via the unit itself which can be quite a pain. please Line6, i bought your stuff with confidence that you can produce. please make a patch or some sort!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by fireballchaser on 2011-12-21 21:14:50

I've had it happen to me before too.  Plain and simple, my computer doesn't go into sleep mode at all.  I hate sleep mode.  I was a computer guy for a living for almost a decade and know all the headaches that can cause.  Also, my laptop which is running a Windows 7 Home Premium doesn't have any hubs.  Last time it happened I wasn't editing a patch or anything; I was just playing a song.  I had HD500 Edit, Firefox, and Mixcraft open.  I had edited a patch earlier in Edit and was playing along with a Youtube video to hear if the tone was pretty close to the song I was trying to play.  Mixcraft wasn't recording as I wanted another trial run or two in before I recorded myself.  None the less, it was set to record via USB from my 500.  I was in the midst of the second chorus and was reading the chords in a seperate Firefox tab when all of sudden I got the squeal that other people are talking about.

As far as connections with my HD500 go, I had the power adapter going straight into an wall outlet (no power strip), the USB cable plugged directly into my laptop, a high quality 6 foot cable plugged into a stock Epiphone Dot Studio with dual humbuckers set in the middle position, and a set of Sony MDR-V6 headphones.  While I did have HD500 Edit open, it had only pulled the patches from my 500.  It hadn't been actually editing them and the patch was saved to my 500 as well as it's a fairly common one that I use quite often.. 

I'm running the latest and greatest drivers, firmware, and version of Edit although this had happened in the past a couple of times with 1.3 firmware but I can't recall the specifics with those. 

The patch I was using a had one amp (Tweed B-man Nrm).  I had a Screamer sitting in front of it but it was turned off.  Behind the amp I had two seperate signal chains.  One is active at a time.  One has a digital delay followed by hall reverb and was the one I was playing through at the time.  The other has the analog chorus followed by plate reverb and these were turned off.  There is nothing after the mixer.  All effects are controlled by FS1.  The Screamer, analog chorus, and plate reverb will be on or the digital delay and hall reverb on with FS1 controlling them all.

I know this has been a rather long reply but since we've got someone actually from Line6 on here I thought I would provide as much info as possible on what was going on with my system the last time it happened to me.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by plumbum on 2011-12-22 00:21:43

I experienced this last night on my brand new Pod HD500 with all the latest drivers and Line6 software installed when using Line6 Edit and it was extremely unpleasant .  Again I have all power saving options (sleep/hibernate etc.) disabled on my music PC.

It's going to make life difficult but I won't be monitoring the HD while connected to the computer until this is fixed



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by fireballchaser on 2011-12-22 20:08:16

I've only had it happen when using headphones but to be fair, that's the only output I ever use.  Well, that and USB.  Also, at least for me, it isn't a problem with the new driver as I had it happen a few times with the older one too.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by justincider on 2011-12-23 00:20:57

Having the same issues as everyone else.  The best solution I came up with so far was to start saving up for an axe-fx...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Rowbi on 2011-12-23 00:27:27

hi chaps, sounds like a real annoying issue.  can't say I use USB that much lately so haven't personally had it happen, but I look after my ears so wouldn't like it!!!

did you chaps notice a new driver was released 3 days ago?  It doesn't specifically say it fixes this bug, but I know that not all lesser known bugs that are fixed are listed in a release note... Not saying this issue isn't important, but if not many users had reported it when they were finishing off the new driver release it might not have made it into the release notes... worth a try: v4.2.5.1 released 20th December 2011.

Cheers

Rowbi



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by plumbum on 2011-12-23 01:16:37

Rowbi wrote:

worth a try: v4.2.5.1 released 20th December 2011.

Cheers

Rowbi

No this problem occurs with those latest drivers.  It's a real shame, after this happening I just don't want to edit sounds using Line 6 Edit over USB.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-23 11:38:34

Confirmed, it happens with the 4.2.5.1 driver also. Just happened a few minutes ago after I tried to switch patches. I wasn't doing any editing and my HD500 wasn't being touched.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by isaaclim89 on 2011-12-24 07:16:25

Ahh, looks like nothing is being done yet with regards to this issue. hmm just a question, you guys only hear the squeal when changing patches or ? cause for me, it happened only when i was editing patches with my HD 500 editor open. When i'm connected via USB for recording purposes it doesn't squeal at all. so maybe it's a HD editor thing?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-24 12:04:21

isaaclim89,

This happens for me when editing, changing, or opening patches in the HD 500 editor. It has also has happened once while my HD500 wasn't even connected to the computer while I was switching a patch on the Pod itself. That time it wasn't even connected to a computer.

I think this is a firmware problem, that is aggravated by the editor. The HD500 is a great piece of gear I just need this problem solved.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-26 20:45:49

Just happened again. Line 6 can we get a fix for this? Can you at least tell us if you're working on a fix for this problem?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2011-12-27 22:40:55

And I get a BSOD. It was caused by the driver l6podhd564.sys which is the 64bit driver for the Pod HD500. This shit is getting old!!!!!!!!!!!!!!

On Wed 12/28/2011 6:08:06 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122811-36145-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xD5 (0xFFFFF98012EC8E68, 0x0, 0xFFFFF88006B4A453, 0x0)
Error: DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a driver has referenced memory which was earlier freed.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gavinjtaylor on 2011-12-28 09:56:31

I don't post much on here because I am typically pretty happy with every piece of Line6 gear I have owned, from the Vetta up to the HD500, but I am getting extremely FRUSTRATED with this issue.  I have had the issue randomly with the 1.3 firmware, but since the new update, it has been even more frequent.  I am right in the middle of tracking guitar for our band's 2nd album, and I have fried the inputs TWO of my PreSonus headphone preamps.  Yes folks, the db level of this squealing issue is dangerously high!  It does seem to be aggravated by changes while using the HD Edit software, or by starting and stopping recording frequently within my DAW software (Cubase 5).  I am using the 64bit driver on a Windows 7 PC, no hibernation/standby enabled, no USB hubs, and I am powering both the PC and the POD on furman power conditioners.  I have confirmed it happends on stock patches, as I have uninstalled/reinstalled drivers and flashed the firmware and restored factory patches several times.  I have also experienced the issue after unplugging the USB and just playing out of my amp, although I did not reboot the POD after unplugging the device.  Now I am S.O.L with my monitoring preamps and I am afraid to ruin any more of my monitoring gear while tweaking/recording with the POD.  I don't know what else to do...

Please Line6, take this issue seriously and put out a fix for this ASAP!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-03 11:09:50

It happened again. I've posted the BSOD stuff that identifies the problem as the hd500 64bit driver. I don't what else I can do to get this problem fixed or get some attention from Line 6. I suppose I'll be returning the damn thing, since I have gotten only one Line 6 person to actually try to help and that was a generic response. Personally I'm getting pretty mad now. I'm getting to the point that I want to return and refund..



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mdme_sadie on 2012-01-03 21:31:48

Seriously, this is getting unbearable.  It's happening every session now with HD Edit after about half an hour or so I get a midi transfer problem and then a few seconds later ridiculously loud noise, it's going to damage my Focal CM50 monitors at this rate

I'm not sure what to do, I love my HD500 but right now I can't use it with the computer (which is 99.99% of what I do with it).  It's a serious crimp and if I had the dough I'd just go and get an alternative at this point, sadly I don't so like everyone else here I'm stuck playing accoustic for now.

Please find a fix for this Line6!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-04 00:07:18

Is everyone that is having this problem running Windows 7 64bit?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mdme_sadie on 2012-01-04 01:07:37

Dunno bout everyone, but I'm running Windows 7 64bit.  It seems to be linked to HD Edit and some midi mesage problem.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by petef on 2012-01-04 05:47:06

I'm running W7-64 bit on my laptop... have this issue...  it happens with HD Edit connected but not necessarily active (i.e. making changes)...  It is most common/frequent when making changes with HD Edit though.

Line 6 please acknowledge this issue and let us know that you have the ball on this...  thanks



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Christafa on 2012-01-04 21:39:11

+1 I also have this issue. Occurred twice last night. I was in HD500 edit, and I started a fresh patch. No amps or fx at all. At no point did I ever actually assign an amp model or any fx to the patch at all on both occurrences.

I started by moving an empty fx slot into path A after the amp, and then another empty fx slot into path B after the amp. After that, I moved all empty fx slots from the left of the amp to the right of the mixer. At some point suddenly this patch reset itself and left me looking a patch with one empty amp slot with no second path, followed by the mixer, two empty fx slots, and a near heart attack due to the piercing brutality that rippled through my brain. I'm so happy I'm 25 years old with low cholesterol and no heart problems. Might be one less alive Line 6 user otherwise >:-/

Not going to bother trying older software releases with the evidence that it doesn't help. I don't know how much patience I have for something that nasty.

With this issue being a rather SERIOUS one, maybe Line 6 aren't responding due to the risk of providing incorrect advice, which could lead to legal issues or similar?

Man, and to think I really had this pedalboard figured out finally.

edit: to add,  I rebooted the HD500 and the horrible noise was still occurring when it rebooted, because for some reason the newly created patch was still in the POD's memory, although I'd never saved it. So I simply deleted the patch.

second edit: I have all the latest drivers/software for Line 6 Monkey and the HD500. That was a fun time upgrading, as my HD500 would no longer register as being connected to Line 6 Monkey. It kept coming up with the Windows "Found New Hardware wizard". I decided to go with the wizard and it found the new software that had been downloaded by Line 6 Monkey. Cannot recall the version number right now, but it was only a few days ago that I upgraded anyway.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-01-05 00:46:45

Is there anyone out there getting this problem who is NOT using HD edit?

I have not experienced it but I do all my editing using the HD control panel and then primarily for effects only.  That probably makes me non-typical.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-05 09:48:40

jimsreynolds,

it has only occurred once to me while not connected to a computer or using HD Edit.  I believe that at that point it was a fault patch that didn't transfer correctly due to the HD Edit/Driver issue.

You will definitely know when it happens because you will get a full volume (as loud as your amp/pa/headphones will go) high pitched squeel that is deafening.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mput on 2012-01-05 14:41:23

I've had this happen to me as well. I run Win7 32. latest drivers, no usb hub.  L6 needs to get serious about this problem. funny only hugo has replied with standard suggestions to fix problems.  Hey L6 support staff... are you listening?? 

M



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-05 19:20:02

So this is know seeming like it isn't necessarily just a driver problem but also a firmware problem as well. The reason I say this is because the problem is exhibiting itself in at least 3 different versions of Windows (XP, 7-32bit, and 7-64bit).

Line 6 if there's anything that I can do to help fix the problem ie. troubleshooting logs, problem recreation, etc. I'm willing to work on this to get the problem fixed. I want my Pod to just work properly.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-05 19:39:07

Wow, looks like a LOT of people are having the same problem. First Line 6 Product I buy and it's not looking too good for me. This thing already crashed my PC and now this.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Christafa on 2012-01-05 20:18:52

Yep I'm using XP-32bit.

Maybe someone can reproduce it while filming it, stick it up on youtube (or elsewhere if that is too public) and post the link here.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Christafa on 2012-01-05 20:24:30

Up until the latest updates Michael, everything had been fine. You just got here at the wrong time



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mbpghpa on 2012-01-06 15:22:08

Add me to the list too because I just experienced the high pitch noise through my monitors for the first time today after updating my HD500 to all the latest drivers, HDEdit, etc.. Never had a problem until the most recent update like many others have already mentioned.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-07 20:21:19

Still no solutions?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mput on 2012-01-07 20:49:40

Yo L6   are you guys looking into this???    are you even trying to reproduce this problem to see what can be done?

i mean its only been a month since the original post.  hello... hello...  tap..tap..is this thing on?    the lovely sound of crickets.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by LesEbony on 2012-01-07 23:00:52

im just another deaf guy on the list. and im getting mad too.

i cant use the pod anymore. i cant sit down peacefully and create patches.

a word from line 6 would help. not to mention a real solution..........



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-08 05:35:31

2 more days and I'm sending this back.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mbpghpa on 2012-01-08 18:44:03

michaelmora wrote:

2 more days and I'm sending this back.

Look at the bright side, at least you can still send yours back. Unfortunately I've had my hd500 too long to return. I don't want to get rid of it, but this is frustrating and I'm afraid to turn my monitors up because I don't want to damage them when this noise decides to kick in unexpectedly.

It would be nice to at least see Line 6 acknowledge the problem considering how old this thread is.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-10 02:14:09

Hellooooooooooooo!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by LesEbony on 2012-01-10 16:16:48

Line 6.

WE need a solution .

thx.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-10 16:19:59

I agree we need a fix.  This happens at least once or twice a day when I'm editing presets which is constant because I love tweaking my sounds.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Christafa on 2012-01-10 18:46:33

Has anyone had any luck logging a tech support ticket???



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-11 14:58:55

Uhhhh bumb



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-11 16:01:34

I called them and have a ticket on the problem, but it didn't sound like they were doing much about it. They wanted to know if I had another computer I could try and blamed it on my computer configuration.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-11 19:16:51

Happened again, this time while I was trying to record.

http://soundcloud.com/mike-brunner/line6-pod-hd500-banshee-squeel

http://soundcloud.com/mike-brunner/line6-pod-hd500-banshee-squeel">http://soundcloud.com/mike-brunner/line6-pod-hd500-banshee-squeel

__jive_ID="83894" alt="1-11-2012 9-01-34 PM.jpg" class="jive-image" src="1-11-2012+9-01-34+PM.jpg"/>1-11-2012 9-01-57 PM.jpg1-11-2012 9-00-15 PM.jpg



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by DeanDinosaur on 2012-01-11 19:58:34

I think the latest driver is problematic, I'm going back to the one before.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-11 20:02:36

4.2.4.9 was my first driver and it caused problems too.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-11 20:31:38

THANK YOU! THATS EXACTLY WHAT'S HAPPENING!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by LesEbony on 2012-01-12 07:55:43

in case Line 6 didnt notice, THATS THE SAME ERROR i have.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by TheRealZap on 2012-01-12 08:07:40

APC does have to do with hibernation etc.. (advanced power control i believe)

i would try this...

install and run slim drivers: http://www.driverupdate.net/

it's">http://www.driverupdate.net/">http://www.driverupdate.net/

it'sfree, and it will find drivers for your motherboard, chipset, etc... that are typically missed during standard driver updates...

i've heard from a number of people that this not only resolved issues, but improved overall performance...

no guarantee that it will fix your specific issue, since i don't know what it is...

but i certainly think this is worth trying.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by panthur on 2012-01-13 09:56:40

Same here too. It's not your computer configuration, that's unacceptable. It's happening to too many people.

If Line6 write off their customer's like this it's going to be a real shame, not to mention a huge knock to their brand value.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-13 16:04:48

I find it weird that they're not even saying anything about it.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mput on 2012-01-15 06:57:27

So what now???     L6 doesn’t seem to care.  If we get no response I may have to think about other options.  Like maybe selling pod….   Don’t know  what else to do.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-15 08:50:00

Well I'm filing a complaint with the Better Business Bureau. I suggest everyone that's having this problem do the same.http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13170779

">http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13170779">http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13170779

At this point my complaint has been filed and I would appreciate that only customer's that are experiencing this problem or Line6 post responses to this thread. I appreciate the "Expert Users" but you can not fix my problem unless you can write the software code to fix the problem or want to give my $500 plus tax back. Thanks.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by DeanDinosaur on 2012-01-15 13:11:34

I did have problems with the HD Edit when it crippled my HD  into constant reboot screen that was resolved by using the hardware reset trick. I aslo lost sync and hd wierd noises before I had to unplug my POD.   At the time I thought to myself that I will use the HD edit and if the problem continues; I wouldl stop using the HD Edit and use the POD control panel until the problem is resolved by line 6. I realize how annoying it is for most of us who are used to tweeking using computers, but it's not the end of the world if for some reason or another I can't use the Edit. Many users don't even bother with the HD edit. I think filing a complaint is a bit extreme, no Pun intended, BulldogXTRM.  I doubt that line 6 won't do their best to resolve any problem as soon as they can.  You catch more flies with honey.

When you connect any gadget to your computer, pc or mac, you're not assured it will work flawlessly. I've had problems with Roland Synth completly freezing when used with my PC in addition to many gadgets that refuse to work with certain motherboards etc.  If you Like the product sound, I think patience is the way to go. Filing complaints is only aggrevating to yourself as much as it is to Line 6.  Why should I aggrevate these guys and demand that the HD Edit work flawlessly in my system, they're already doing the best they can and when the HD EDit works it is one of the best editors made by any other company in the same field. Try AXE edit or Pro tools..



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-15 13:45:58

Dean,

I respect your opinion but do you see in this thread or any other thread where Line6 has responded with anything other than generic responses? No, trust me I have not seen anything other than generic responses on this problem. Even with my support ticket there is nothing but a generic response. Line6 is making this a problem more than it had to be. If they had said once I posted that this was a known issue or at least worked with me to troubleshoot and fix the problem then I wouldn't be to the point I am. Instead they have not given a status update or anything else other than to say they'll look into it. Frankly, I'm PO'ed.

I purchased a product which was supposed to work a particular way and this product doesn't work that way without severe issues. I have had a set of $100 headphones ruined by this issue and had my ears rung because of it. I have since learned to recognize the issue and the stalls that are present right before the problem manifests itself and I'm able to turn my volume on my amp down or pull my headphones off to prevent the hearing loss.

If you buy something, it should work as the manufacturer intended and portrays the product to work. No my friend, this is an issue that must be fixed by Line6. When you buy something to connect to your computer, you are assured that it will work, that's what they post the "Windows XP, Windows 7, Mac supported".

Don't misunderstand, I'm happy with the tones I get and don't want to get rid of HD500, I think the POD HD series is very good when it comes to tones, but Line6's support is severely lacking and the accompanying POD HD software/firmware/driver combination computer code is very poor on the side of stability.

At this point I simply want Line6 to acknowledge and ensure us that they WILL fix the problem not we'll look into it. And I want them to replace my Shure SRH440's that their product ruined. If they can't fix the problem, then I want them to replace my headphones and refund my money.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by DeanDinosaur on 2012-01-15 14:31:31

Don't get me wrong BulldogXTRM, I just learned throughout the years, that the best solution is trying to be pragmatic. It's not about who's right or wrong that will solve the problem. To give you an example of where I'm coming from, my town where I live, recently  didn't send the tax bill out in time so I called after not receving to be told that I will have to pay a late fee of $100. I was furious but quickly realized that "I can't beat city hall" so I saved myself the aggrevation and changed my tone with the person from my town at the other end of the phone line that said it was my responsibilty to find out about my bill and how much taxes I owe even as she  admitted that my bill wasn't sent out.. that ofcourse followed by me going going off  in disbelief at the positionthat she held where she claimed that they had no responsibilty to send out the Bill.  All I'm saying is: no matter who's right or wrong, most organizations never will admit to being wrong and approaches that rely on pointing to who's at fault, sadly and unfortunately are seldom fruitful because both sides will stomp their feet and get defensive...

Getting back to topic: I bet if you read the licence agreement to installing the Line 6 edit, it will probably state clearly that they can't be held liable for damages as a result of using line 6 Edit..these policies are industry wide as I'm sure you aware.  I hope you can see where I'm going with this.  I recommend talking to a live person and see how that goes and best of luck to you. All I'm trying to do is just save you some aggreavation .

Kind Regards,

Dean



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-15 15:02:39

Dean, your tax bill and a faulty software product have nothing to do with another. I've already spoken with them over the phone and it was very similar to what we have in the forums, generic fix.

Ultimately you may be right, but if I beat the drum loud enough and they get a bad mark with the BBB then maybe other consumer's will be less likely to purchase a Line6 product and I know the company doesn't want that. The BBB is a mediation between the consumer and the manufacturer when an issue is not being handled.

My aggravation is already there so although I appreciate your gesture, only Line6 can alleviate my aggravation at this point by acknowledging the problem, committing to coming up with a solution to fix it and then implementing the fix for us.

I refuse to be handled with disregard by anyone, including large corporations.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by michaelmora on 2012-01-16 05:45:18

Exactly. Why haven't they responded? They did, however, respond to a similar discussion. They said that one of their largest dealers in europe reported that 1% of their sold units were experiencing this. What about that 1%?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-01-16 06:47:07

In fairness:  the <1% figure referred to total defective units ...http://www.thomann.de/gb/line6.html">http://www.thomann.de/gb/line6.html">http://www.thomann.de/gb/line6.html

This issue relates to cranky software not the actual units.  This issue doesn't impact me (I rarely use HD Edit) but I note the potential health and safety issue here ...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by SSstormtrooper on 2012-01-16 08:51:21

Good job buddy! Hold their feet to the fire.They(Line6) don't seem to have any problem raking in the cash, but when subpar and substandard workmanship and other faults with their equipment arise they seem to duck and cover really fast.

Case in point is the SpiderValve mk i amplifiers.These amps are only a few years old(and were supposed to be state-of-the-art,top of the line gear) and are crapping out on people left,right and center and Line 6 doesn't even have the DSP chips anymore to fix them.So now this expensive hybrid tube amp with digital processing is basically a door stop.

I spent 1300 on my SpiderValve HD 100 mkii and fbv shortboard mkii last January and I hardly play the thing worrying about it frying or frazzling or whatever.With just normal use and some loud jams I swear I smelled smoke coming from the head one time.It's at a point now where I don't even want to fire it up anymore due to worry about damaging it and then having no support or warranty blah blah.I have 40 year old tube amps that still work like a charm.

I vented once before about my SpiderValve but deleted it,saying how Line 6 cheaped out and basically just amplified the sounds of one cheapo DSP chip with tubes.They could have easily had dual SHARC processors or equivalent to allow spillover and have no channel switching lag etc but they didn't.They farmed out the Bogner name and build specs to China and built an inferior product as cheaply as possible, but put some cool bells and whistles on it to make it seem awesome and pull buyers in with gimmicks.

Now in all fairness it does sound pretty damn good and cranks ,but with all the complaints and lack of replacement parts and proper support I really don't know what to expect.I often feel like getting rid of it for a JVM205  but still hold out a glimmer of hope for the SV mkii and Line 6.Just my two cents or three.Good luck,and be careful with your bleeding ears.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-17 09:45:48

I never needed actually support from Line6 in technical issues because most of the answers can be found from here. Thanks for techinical ppl around the community. (Edit: just noted that I'm member since 2006 and only two posts.. so reading the forums is actually really helpful)

But this kind of thing is definitely an issue Line6 should be taking action as soon as first issue was noted. I believe they are already doing something for the issue, but first I would pull out the driver from downloads just because this is harmless for peoples health.

This can cause serious damage on hearing. I just got the squeeling issue first time, yesterday installed the new FW and updated the drivers and with Sennheiser HD-280 pro (closed cups) this kind of squeeling got blood taste in my mouth and it felt like i got electric shock or something similar because of tone and loudness.

What it comes to BBB, they should approach this with physical injury assessment and overall that should be the way this needs to be handled because human health is the first priority what everyone should focus on.

I'm also extremely happy with the product itself, but this was totally shocking and specially seeing this thread and no direct actions from Line6 can be seen anywhere is most worrying.

Br. Ari.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-01-17 10:57:35

I completely agree.  I am extremely happy in general with my HD500 (and the Pod X3 that I still own), and have only had this problem happen a couple of times, but both times I had on headphones and it was quite painful and unnerving.  Given the number of users that have reported a problem, I don't think it should be that hard for Line 6 to replicate and fix.  While I understand that a typical update would take a longer cycle of development and testing, this one that could affect equipment and/or hearing would seem to merit some immediate attention and fixing.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-17 14:57:39

Used some contacts and here is answer from Sr. VP of Line6's engineering department.

Dear Mr. Kostamovaara:

 

My name is Joseph Bentivegna. I am the SVP of Engineering and Operations at Line 6.

 

In short all of the product development resources are part of my team.

 

I am very thankful that you have brought this to our attention and I can assure you our very best resources are trying to reproduce this issue.

 

I have also spoken with our Vice President of Customer Service to be prepared to issue instructions to our customers and to monitor all of our social media sites and forums for any additional reports.

 

As I get feedback from my team I will keep you informed of our progress.

 

If you have follow up questions please feel free to send them directly to me.

 

Once again thank you.

 

Regards,

 

Jb



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-17 15:02:10

This is some good news, but I'm concerned that the Engineering and Operations division at Line6 didn't already know about this problem especially since I was issued a trouble ticket, which hasn't been updated by Line6 in nearly 2 weeks. There's a definite break down in support and that needs to be address also.

However, that also seems to be a generic "we'll look into it" response. Until something is done and this problem is solved I will not be satisfied.

On another note, I haven't seen any response from the BBB either.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by toneman2121 on 2012-01-17 17:43:32

i'm squeeling too. but my phd (pod hd) does it when i switch effects postions in edit. it sounds like the squeel you may get when pulling an audio plug from the jack with power still on. REALLY LOUD, MAN! scares the crap out of me.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-19 01:42:10

Another BSOD and another loud squeeling issue while editing a preset. Still nothing from Line6.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by petef on 2012-01-19 02:15:39

The word from NAMM is that there is a version 2.0 HD firmware update... hopefully this has corrected this issue.. 



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-19 02:33:32

I hope so. My next step is Twitter! But, I'll give the BBB a little more time until I talk to an attorney about how much my tinnitus and hearing loss is worth.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-01-19 04:29:27

New firmware 2.0 has just been announced.  There is a feature list but not a bug fix list thus far.  Fingers crossed.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-19 10:25:50

Where?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-01-19 10:29:44

Announced ... not released. Yet.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-19 10:36:27

My fingers are crossed too.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jgribble57 on 2012-01-19 21:02:09

I was actually on the site checking out the exciting new announcements, but I have to say the lack of response to this issue is a bit of a disapointment.  I've actually had "the squeal" as well, although it was only a minor annoyance and I actually thought I caused it by having another program open (a decibel meter) since the problem first happened after installing that program.  In anycase the issue isn't significant to me, especially if version 2.0 fixes it, but I'd suggest line 6 address it here in the forum both to help the currently frustated customers as well as to avoid creating a bad impresison with potential customers.

Those of you having problems hang in there though, this is a great product and in general I"ve been very happy with line 6.  Do what you need to, but if you make it through the frustations I think you will enjoy the tone you can get out of the unit.

On a more positive note, version 2.0 looks amazing, I have just recently ordered a jtv-89 so I'm psyched about the pretty amazing (free) update. 



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-20 08:58:51

Just got call from customer service manager and he offered unit exhange / repair for my unit. Refused this for now because want to test if the FW update will resolve the issue when it's finally released.

Also send much as details i could remember to replicate the issue because they wanted to know this one in depth details, so it seems to be that they are still chasing the information for getting this fixed for upcoming FW release.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-20 09:24:40

Line 6 users,

I apologize for the amount of time it's taken for us to respond to this issue. Our engineering team has been able to reproduce the issue and is working on a resolution right now. To help us do that, we need data. Today, I will be creating a ticket for each of you that have experienced this issue and will be asking you for some very specific information. Please respond to the ticket and also please make sure your phone number and email address in your account is up to date, as we will try to reach a number of you directly for more details as needed.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

style="font-size: 10.0pt;">

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

Thanks for your support and patience.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gooseflash on 2012-01-20 09:33:22

Same problem. But described here http://line6.com/support/thread/78677

Would">http://line6.com/support/thread/78677">http://line6.com/support/thread/78677

Wouldbe nice if you could contact me, as my ears are after 4 days still ringing!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mtnbkr123 on 2012-01-20 13:10:19

Not that I mean to "pile on", but holy crap - I am going to get kicked out of my place, destroy my brand new AC4TV cab, or both. USB unplugged indefinitely. 25 days left to return it. Tick...tock...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-20 13:15:43

I have tickets for all of you. Please check your accounts and reply to my questions as soon as possible. Of utmost importance is that you can send us your preset bundles. Thanks.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by lniesz on 2012-01-21 17:07:21

I have the same problem. It comes up when editing a certain patch or calling it in after the reboot of HD500.

SW versions:

Windows 7 64bit

Driver: 4.2.5.1

Firmware: 1.40

POD HD Edit: 1.06

Line6 Monkey: 1.50



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-23 08:43:32

lniesz, I made a ticket for you so you can supply us specific information about this issue. In your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/style="color: #000000; font-family: Helvetica, 'TradeGothicW02-BoldCn20 675505', sans-serif; font-size: 12px; background-color: #ffffff;">. Please attach your bundle file to the ticket and reply to my questions there. Thanks.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by KappieJ on 2012-01-23 10:44:42

Hi Tony,

can you make a support ticket for me as well?

I also experience this problem and I would like to send you some relevant data. Here's some initial info:

If I've remembered it well, what usually happens is that (in the editor software) my input sources suddenly change (in the editor this is a per preset thing, right?). So i switch presets and all of the sudden I see that my input source 1 is empty/blank and no. 2 is most often 'same'. Then when I change these input sources again manually in the software (to i1 Guitar i2 variax), the HD500 starts to squeel like crazy. It could be that the order of changing the inputs (first i1, then i2 or vice versa) has something to do with it... Something tells me that this order of changing has something to do with the squeeling too, but I'm not particularly eager to perform more tests and possible ruin my gear.

Btw I remember trying to roll back the master volume button whenever I saw my input sources changing in the editor. On these occassions, when i1 was changed to blank again, I changed the input sources back to guitar/variax in the preset i wanted to use for that moment. After making these corrections, I gently upped the master volume on the hd500 again.. I'm fairly (but not entirely) sure that this prevents the unit from squeeling.

Extra info:

  • I have a tech21 liverpool amp model pedal in the fx loop and I kinda had the feeling that the squeeling happens more often when using the fx loop, but not sure here.
  • In my HD500 (thus, NOT the editor), I use the global input setting i1 guitar i2 variax (the something every owner needs to know topic...)                                                                                Maybe the miscommunication between the editors input sources and the global setting causes the squeeling?
  • All relevant software information: I simply use all the latest drivers, software, monkey, editor etc.
  • WinXP SP3 2 x 1,8 ghz    2 gigs of ram
  • for my setup: check the attachment

ThanksGuitar Setup.jpg



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-23 16:25:32

KappieJ, I made a ticket for you. Please include your preset bundle and please answer the questions in the ticket. Thanks.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-23 16:31:47

LIne6Tony,

Any word on the progress, I was just editing a preset while I was recording to add a little more reverb and the HD500 edit just stalled and it started squeeling again. I've gotten to a point that I can tell with the hesitation during a save that it's about to happen so I was able to turn the volume down on my power amp before it happened, but still it squeeled again. After that I pulled the power on my Pod but it caught the reboot bug after that and I had to reset my config to get it out of the reboot loop. I'm really frustrated.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JCJCJC on 2012-01-23 16:41:01

Hello,

I would like to thank everyone for their help on this and providing information aiding in our investigation.  I don't have a specific release date now, but as soon as I do, I'll let you all know and will provide an official update by this time next week.

Thanks

Jonathan Collins

Director Customer Service, Support and Field Quality



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-24 10:44:17

Well Mr. Collins I don't have much choice but to sit back and wait another week. I've already waited 6 weeks so what's one more week?  I can tell you that the support I've received on this issue has been horrendous. If your television set was broken or your stereo in your home was broken and only worked as it was intended part of the time then you wouldn't be happy at all with being told to wait another week after waiting as long as I have.

Well I can tell you that my guitar rig is the equivalent of the average persons television. I like the tone I get from my HD500 but I'm very angry and fed up at this point. I had the choice to buy the pod or a Fender Super Champ X2  to increase my tone options and I seriously regret my decision at this point.

Instead of getting a product that was stable and well supported, I've gotten tinnitus, and had a set of $100 headphones ruined. I've been ignored and pushed around since the beginning of this issue and probably won't purchase anything else from Line6. Not becasuse the product isn't good, but because when I had a problem the service I've received has been one of the worst that I've ever experienced.

Not until I posted a complaint to the BBB on 1-15-2012, which was actually received by the BBB and your company was notified on 1-20-2012, did anyone from Line6 acknowledge and attempt to help the users that were having this problem. It is true that I had a support ticket issued 1-3-2012 but nothing had been done about the problem nor had your support person responded to my ticket since 1-4-2012.

Your support system is flawed. It has caused many people problems, not just on this issue but others as well.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-25 13:49:06

Update from the Chair:

Ari:

I’m checking in with you do make sure my team have kept you abreast of our activity and our progress. We have identified a cause of the issue and we are implementing 2 fixes to prevent it from occurring in the future.

I am getting a status update this morning and I’ll continue to update you through the implementation of the update.

I know you have provided presets and other information to assist us. I would like to thank you for your help and time.

We take quality very seriously and I know we did not have our finest hour keeping you and others in the loop on our activity.

We will use this (and have) as a learning experience and will do our very best to improve the quality of service to our customers.

Sincerely,

Jb

On copy:

Mike Muench : CEO

Pete Semerak : VP Engineering

Angelo Mazzocco : Lead Consulting Engineer

Mark Chiarappa : VP – Quality & Customer Service



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-26 04:29:17

This question is not answered!!!Do not mark it answered until Line6 releases a fix!!!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-26 08:30:28

You and all others reporting this issue have a support ticket as a direct line of communication to us. The issue is being addressed as mentioned in the above post. Please be assured that marking the question answered does not move our attention away from the issue or the thread in any way. A number of our staff, including myself, receive email notifications for any time this thread is posted to and insures constant awareness of new developments from the user side.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-26 10:03:30

LIne6Tony,

There is no assurance you can give to me until this problem is fixed. I was ignored, treated rudely and with disregard for 6 WEEKS!!! As I stated in a previous post it was not until I contacted the Better Business Bureau and file a complaint against Line6 that I finally got something besides a generic response. I will not allow this to become a dead issue. You can delete the thread, disable my account, or whatever you'd like to get rid of me but I will find a way to keep this issue at the top of the support forum one way or the other until it is solved.

Again this question should not be marked answered until Line6 rolls out fixes for this problem.

If Line6 had treated me with respect and regard as a customer from the beginning then I ASSURE you, that I would be a lot more understanding and patient at this point. As I stated in a previous post I refuse to be pushed around be the BIG guys. Have a good day and I look forward to an amicable resolution.

Mike "BulldogXTRM"



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-01-26 10:51:06

I can tell you that this issue has the full attention of the company on multiple levels and is being dealt with as a serious issue. As mentioned, marking this thread as answered will do nothing to lessen our dedication to resolving the issue, nor does it indicate that the issue is resolved yet. It simply removes the thread from our CSR's list of questions to answer. We have no intention of deleting the thread, disabling your account or getting rid of you, so to speak. We will continue to use this thread and the individual tickets we've issued as a line of communication for those affected by this issue.

Tony Reese

Customer Support Supervisor

Line 6, Inc.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-01-26 11:55:25

Having experienced the problem a few times myself, I share your frustration that Line 6 was extremely slow in even acknowledging the problem.  While I think they earned the "ignored and disregard" criticism you leveled, I am not sure that I saw a response I would consider rude.

This does seem to be a weak point in Line 6 product support.  While the forum provides a good mechanism for providing users with answers to questions regarding how to access the capabilities of the hardware and software, there is very little help/advice that any users can provide for hardware/software problems/bugs that affect only a subset of the users.  Many, but apparently not all, users have experienced this particular problem.  None of the "expert" users seemed to have experienced this particular problem, and consequently it can't seem to be fixed with a simple tip or workaround.  Hopefully, it will require no more than a driver upgrade when Line 6 finally figures it out.

The present problem here seems somewhat like the problem with many of the POD X3 floor units that suffered dropouts of audio through the USB interface.  There was at first a sense of denial that there was a problem despite the fact that quite a number of users reported the problem, a very lengthy delay before the problem was finally acknowledged, and then ultimately Line 6 fixed the problem.

I would suggest to Line 6 that it is in their best interest to be quicker in taking action on reported items like this (and the one with the X3).  In both cases, the lengthy time to acknowledge that there is a problem to be resolved has led to some very unhappy users.

With the exception of this problem, I am extremely happy with my HD500.  It does everything I need, and does it extremely well.  When I can stop worrying about it screeching at me, I will have it made until the next improved modeler comes along.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gooseflash on 2012-01-26 13:56:52

To give you an update. I have still a numbness and tinnitus in my ears because of this problem. I'm in therapy at an ear specialist since 1 1/2 weeks and have to take cortisone. The prognosis is not very optimistic that the ears will fully recover. And all this, because the POD HD 500 was not working as it should and Line 6 has not reacted directly, when the error appeared first time in this thread.

What I do not understand is, that Line 6 has still not published a warning on the web page. So they take the rist that other people destroy their hearing as I did. I would highly encourage them to do so! Only working on the problem is not enough!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-01-26 14:06:18

Goose,

I know this is rather private question, but could you post an doctors certificate of the issue in here just so we can have a bit more visibility of extreme causes of this issue.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-26 20:08:37

rphenson, the rude part came from the phone call to support. I had to get back on the guy before he would listen to the problem. Instead he wanted to give me generic fixes and get "uppity" with me when I said that these generic fixes weren't working and weren't going to work. I had to get "uppity" back at the guy before he would even create a ticket for me. This was before the mass ticket creation on the 20th. That's another story, this mass ticket creation didn't take place until after I had filed a complaint with the BBB. The complaint was filed on 1-15-2012 but the BBB didn't actually create it until 1-20-2012. Coincidence? I don't think so. I'm sure Mr. Collins was notified about the complaint by the BBB and this finally got the ball rolling.

On another note, my pod squeeled at me again today. I was able to pull my headphones off and turn the volume down again on my power amp before being deafened again.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by justincider on 2012-01-27 17:34:14

Wow, Gooseflash, that's horrible.  I like my HD 500, but it's not worth losing my ears over.  I'm afraid to use the damn thing, now.

I say, sue their asses!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gooseflash on 2012-01-27 23:03:57

A doctors certificate would not help here - it would be in german. I think, its called acoustic trauma, auditory trauma or blast trauma. But I'm neither a doctor nor a native english speaker. I have already costs for doctor and medicament of approx 200 €.

The sound pressure level over headphones (as in my case) can reach more then 120 -150 dB. Headphones do normally not include a limiter. There is not possibility to limit the volume with this squeeling tone on the HD 500. So everyvody should be afraid to use the HD!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-27 23:06:51

Just a warning to anyone that is using headphones currently with their POD HD500, I received this in my inbox.

Dear POD HD Edit user:

A small number of users have recently reported experiencing intermittent high volume events while using the POD HD Editor.  We are aware of this issue and are diligently working on a resolution.  We will send a follow up communication as soon as a solution is available, which we expect within the next few weeks. In the mean time, we recommend that when using the Editor you take the following steps:

  1. Do not use headphones
  2. Keep the volume of your sound system at a low level

If you have any questions, please contact us directly at http://line6.com/company/contact/podhdeditor_feedback/

Sincerely,

TheLine 6 Customer Service Team



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by petef on 2012-01-28 04:19:22

I also got the email blast from Line6-Tony asking for information on the configuration of the PC, POD HD500 and related...  also this followup (I don't use headphones, in my case it is direct to two QSC K10s... they actually shut down  some of the times the squeel happens)..

I've been away from the equipment (business trip) so have not yet sent Tony info on my configuration, but will..

Having dealt with other musical equipment companies (Y...A), Line 6 is pretty good on support and responsiveness..  This is a tough problem due to lack of repeatability, also the severity of the consequences...

Goose, I'm very hopeful that your hearing recovers.. It likely will.. 

IMHO, the 'sue the company' is how things like this get moved to an unresponsive (Y..A) mode with lawyers sending kids to college.  Tony, Rich and the FSRs are doing what they can, lets help them.. (I do user support for military... that is a no BSmode as well)..



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-28 04:37:06

petef,

I have done everything that I've been asked and even before being asked I posted crash logs from my computer. I don't think it would have gotten to where it is if Line6 had responded in early or mid December when I called them and posted the problem here. They have been horrible on the responsiveness of this problem. A similar issue happened in 2009.  http://line6.com/support/thread/10953

It">http://line6.com/support/thread/10953">http://line6.com/support/thread/10953

Itseems Line6 is quick to respond to the simple stuff, but not on things that could seriously harm someone. I still have ringing in my ears and it was almost 2 months ago when I first got blasted because of the problem. I haven't been using my headphones because the only headphones (Shure SRH440) I had that were worth listening at this level were destroyed (blew the coils I think, they're distorted at any volume across the mid to upper mids).



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by KappieJ on 2012-01-28 13:55:35

The frustrations are understandable, but I'm confident that Line 6 is taking this issue very serious.

I have the same problem and had some terrible experiences with the squeeling... Without doubt the most annoying and painful sound imaginable.

One thing I really want to get clear here (now if people know the answer already, or soon when Line 6 informs us on a definitive answer) :

Do the HD owners that have experienced the crash tone have a partly defective unit (hardware)? Or COULD this error occur on ALL Pod HDs out there, if everyone would use the Pod HD in the same way as we (the victims of the crash tone) do??



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by BulldogXTRM on 2012-01-28 14:03:56

I know that one sure way to recreate the problem is to record using the Pod HD ASIO driver and using the HD Edit software, switch quickly switch from a patch with an active FX loop to a blank "New Tone". If anyone wants to test to see if their Pod is affected by the problem then this is one way to check. I can't tell you how its done it in the past, but when I was trying to recreate the problem this was the only reliable way to recreate the problem.

Turn you volume down on what ever you're using for a power amplifier and don't use headphones when you do this, if it occurs it will damage your hearing.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by KappieJ on 2012-01-29 08:39:28

I also use my fx loop and get the crash tone when switching to new presets or, sometimes, to standard line6 presets.

BulldogXTRM do you also see the input sources changing (in the editor software) prior to the crash tone? In my case, switching to another or new preset usually causes the input sources to change (in the editor!) from guitar/variax to blank/variax and sometimes blank/same. When I correct this back to guitar/variax manually, I get the crash tone...

My guess is that the global input setting in the unit itself does not correspond with the editor, since all new patches show the 'guitar + ..+ .. + ..' on i1 and 'same' on i2. My global setting is on guitar / variax, but the editor doesn't seem to agree with this 'global' setting...

Maybe you or others recognize a part of my story? If so, it might help the Line 6 engineering department.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JCJCJC on 2012-01-31 17:32:52

Line 6 has identified a data synchronization issue between POD HD Edit software and POD HD units that may result in the “squealing” bug that has been previously reported. Achieving a resolution to this problem is our highest priority, and we have our top engineers and QA staff working on the problem non-stop. We understand the urgency of the problem and are doing our best to  provide a solution as soon as possible.

We are currently testing release candidate software that will address many of the symptoms of this synchronization problem. Although this software will mitigate the reported symptoms, a subsequent update will be released that addresses the root cause of the problem. At this time we hope to release this interim software solution by the end of this week; however, the release is dependent upon successful validation of the software.

We at Line 6 thank you for your patience and understanding.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Squidy on 2012-01-31 17:41:21

Is it safe to use them without the editing software in the meantime or could anything set it off?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by HappyCat on 2012-02-01 02:55:01

I'd also be keen to know if it's just the HD500 that's affected, or does it happen on the 300 and 400 too?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-02-01 03:01:59

It seems that world of Squeely showed up concurrent with the release of Firmware 1.40 and the supporting edit/driver software releases.   1.40 was not released for the 300/400 (which are currently on 1.31) and AFAIK nobody seems to be having a problem with these units... do they?

Or is this a driver/edit thing?  Some posts seem to suggest so.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by bonoman66 on 2012-02-02 08:41:51

Thank God for these forums!

I'm a newbie to the HD500 - just got it last December.

Got a massive fright & nearly blew the ears off myself (wearing headphones), along with my speakers shortly after getting this unit & setting it up.

Initially I did actually read the guides, setup as instructed, updated firmware etc etc..

I was working through the editor on the PC with HD500 connected with USB when this happened to me. Really loud squeel or 'test tone' feedback type sound. Only way to stop it was to pull the power cable from the HD500.

I thought I'd done something wrong & had been hesitant & nervous about connecting the HD500 up to the PC since. Now after reading all these forum posts, I can see that I probably did nothing wrong & that its a software/firmware type fix for the HD500. Looking forward to having this HD500 issue addressed by Line 6 Tech  / Engineering Teams as I like the unit & think its very versatile but want to be able to relax when connecting back to PC via USB to use the editor etc..

Thanks to everyone for sharing their issues here. Its a very helpful community.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-02-02 09:38:08

bonoman66,

Sorry to see this happen to you, too. I created a support ticket for you so we can capture your experience and report the data to Engineering. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by bonoman66 on 2012-02-03 05:10:09

Thanks very much Tony.

Appreciate the quick repsonse to my notification etc.. I would have sent feedback or asked for help sooner but wasn't aware this was an issue that more than myself had had until I started to read the thread over the last few days etc..

I've updated the support ticket in my account profile with the information I was asked for as best I could. Some details I didn't have as I haven't used the editor since it had happened to me 6 weeks back  & couldn't remember with 100% certainty some details.

Hope this can be resolved soon & I'm grateful to the Line 6 Tech / Engineering Teams for their efforts to provide a solution to their customers.

All the best,

Trev



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-05 10:45:12

Well, im a new user of the HD 500 (4 days) and got that damn sound two times this day!

I really hope Line 6 will do something fast! I got a buzz in my ears till it happens

I'll stop using this thing till they release a fix.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Apologist on 2012-02-05 11:07:38

I can speak for the HD Bean not the 300 or 400 but it happens to the Bean as well ... though only once to me ..but I havent used it much sense that occured as I don't want to risk ear damage until this has been resolved so I tweak manually even though it is not as convenient.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by scottleamon on 2012-02-05 23:12:28

I just came across this thread and i'm kinda shocked to see this. I use the HD500 several hours a day in the studio and never once has this happened. All the latest drivers, firmware, etc. And i only use the software editor. Is there anything speific that triggers this?

I use it on Mac OS and go SPDIF out to a MOTU firewire soundcard.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-06 02:09:07

Well, you're lucky!

After getting the squeal 2 times, I hope it has not damaged :

1) the POD itself

2) My speakers

3) My ears...

After you fix it (at Line 6), could you please comment about the risks we took?

I'm sure all the customers having the problem would really appreciate it.

Thanks



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Apologist on 2012-02-06 03:31:59

It seems to primarily be a USB sync issue so your use of the SPDIF is likely why you have never experienced the issue. I may find a way to switch to using that for recording instead of USB.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-02-06 11:32:40

IkkiSama,

Sorry to see this happen to you, too. I created a support ticket for you so we can capture your experience and report the data to Engineering. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-06 13:04:20

Thank you Tony,

Ticket is updated with details.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-06 13:15:29

A few things I would like to question on this issue:

All of you guys reporting this: Have I understood you correctly that the squeeling sound is coming from the POD itself? - It's not the computer causing the sound when this data synchronization failure arises?

And all of you have connected your headphones and/or your speakers directly to the POD? you aren't listening through your computers sound card?

If that's the case - you're saying that this digitally created, full digital scale (dbfs) sound is not only a digital occurance sent via the PODS - digital interface - it is also passed through the D/A to the analog ports (headphone jack, XLR and line outs)

???

This is scary stuff, man.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-02-06 13:23:47

The squealing is coming from the POD itself.  In my particular case, which I believe is representative of the general problem, the max output sound is appearing in both the POD HD line out (which I send to either studio monitors, or one side of it to the effects return of a guitar amp) and the headphone output of the POD.  While I haven't had the problem happen very often, it is kind of unnerving now if I am doing much tweaking with HD Edit.  I tend to use it quite a bit for recording stuff, and kind of put the headphones half on and half off my ears when adjusting the controls or saving a setting.  I can't say that I've hurt any equipment yet or suffered any hearing damage, but I can certainly see how both could occur.  I have the HD500 on the floor and can't get to the back of it too quick to pull the power, so have learned to stomp on the TAP Tempo button quickly (which mutes the audio after a second or so).  Then I pull the power and let the HD500 reboot.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-06 14:48:45

Alright, thanks man!

How high have you (and all the others) set the output knob on the back of the pod?

What I mean by this is - I wonder if the squeeling is maxing what the analog line outs are capable of outputing - kinda hard to describe but just letting my mind flow a little here.

if you set the overall output knob to max - that would force you to lower the volume knob on your speaker system.

It's kind of "break/throttle" theory. If you're breaking at the sound source (the pod) and then throttling up the volume knob on your monitors you blow your speakers and you're ears if there is a unit malfunction which outputs a full blast sound.

A rule of thumb in audio engineering is that you instead want full throttle at the source and rather hit the brakes at your analog speaker volume control. That way you're always letting the analog outputs on the pod work at full output level when you're playing.

If set up that way - maybe the squeel would be the same level as striking a chord on the guitar - full analog output.

Are you with me?

Say that you have set the pods volume knob to 20% - and to get your desired playing volume you have set your speakers accordingly - know if there's a malfunction in the pod maybe this squeel bypasses the volume knob and outputs at 100% - that's a drastic difference in your speakers/headphones.

But maybe this is a digital squeel that hits at +20 dbfs? I don't know - but the fact that the squeel is running out of the analog ports gives me some feeling that maybe you could calibrate it by always playing at full volume?

Or maybe you guys are already playing with the volume knob on full and I'm just mumbling...

Ofcourse this is not a fix nor an excuse for the problem - I'm just as concerned about your ears as I am with mine. 



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-06 14:59:53

Man this is serious stuff.

Do you/we realise that we have people in here that have damaged their ears for life from this? This is just not allowed to happen - I'm just not tolerating it.

Just really really poor software beta testing before release.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-02-06 17:57:04

I don't know how to test it, but believe the squealing tone is at the max. output the HD500 can generate regardless of where the channel vol. and master volume is set.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by nwentz2519 on 2012-02-06 20:31:23

I can also say I've had this happen 3 times now. Once when I didn't have my headphones on(thank goodness) and two more times when trying to find a definitive way to recreate it. I wasn't able to figure out why it happened but I can say that the level meter on my computer is also showing the volume of the POD ASIO driver outputting at max level as well. I usually use that to level the volume of my patches easily but it was showing max level when I had the squealing problem. I'm currently not using my computer to edit patches but this really needs to be fixed.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-07 13:20:25

Ok guys

This could actually be tested quite easily if any of you would like to test it. I don't have a pod hd - I just stumbled upon this thread and I'm concerned about your hearing as mentioned before.

It would be really interesting if someone could test what I talked about above.

TO BE SAFE! set your speaker systems volume knob to ZERO - watch out so that you don't have more volume knobs in series - it's very common to have e.g an external audio interface with an analog volume knob and then also have another volume knob on e.g your active speakers/monitors. If the second volume knob is set to full the first one will be very sensitive.

Now with your speakers on zero - set your POD master volume knob to full and also set the channel volume to a high level so that you know that you're "maxing" the PODS outputs.

Strike a chord and carefully carefully turn up your speakers volume 'til you can just barely hear the guitar.

What you have done now is called gain staging - and the analog volume knobs on your system is now rather breaking the sound from the pod - they're working like breaks.

at this point it would be interesting to see if that squeel would be much more louder than the actual guitar sound since the guitar is already maxing the outputs. I mean - if that sound is still significantly louder I would like to think that you would just fry the analog outputs.

Of course you could for extra safety wear some sort of ear protection for this.

Can you see the difference from having your pod master volume set to maybe 1/4 and then compensating by increasing the volume on your speakers? What happens then is that when your setting the pod volume low - you're far from the edge of what the pod can deliver in dbv (db voltage) but that squeeling sound is probably right on the edge. And if you have compensated the low pod volume by turning up your speakers that full blast is for sure damn loud



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-07 13:23:44

Of course - an even safer way would be if anyone has a recording DAW

just a DAW where you can see the input level from the pod when you're recording.

Basically do the same thing - but now completely turn off your speakers as you don't need to hear anything.

set your pod master volume to full as well as the channel volume. strike a chord and see how loud it is in your DAW... maybe it hits 0 or +5 db??? Now recreate the squeeling sound and see how loud that is in comparison? 



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-07 13:31:48

and a disclaimer - I'm not a professional in any way - if you're not sure of my description - don't test this.

But as mentioned - I'm very sceptical that this sound is louder than playing on full through the outputs - if that's the case you probably wouln't have a functioning POD right now



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-08 03:29:12

Is there any news about the squealing fix.

Could you please tell us if your tests were conclusive?

Thanks



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-08 03:51:00

Hey ikkisama - as I don't have a pod myself I can't perform the test.

But I hope that some of the other guys here could test it and report back to us



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-08 05:25:38

The previous message was intended for the line 6 team =)



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-02-08 06:05:30

Although I don't completely follow what you are trying to communicate, any testing would be of only academic interest.  There is no good workaround to this problem - it simply needs to be fixed.  My monitors don't have volume controls - the volume is set by the device feeding the signal to the line inputs.  Neither do the headphones have a volume adjustment.

As stated earlier, when the squealing begins, it seems to be at the max. output of the whatever the electronic components inside the HD500 are capable of generating.  I believe the sound level would be equivalent for selecting a preset, maxing the channel volume to the clipping point, then maxing the master volume and wailing away.  The sound through both monitors and headphones would be deafening.  Whether or not it will destroy equipment and hearing is a function of the equipment, your hearing, and how quickly you can get the sound shut off.  As stated earlier, whether the output sound is really at this max. (as I believe it is) or at some lower level (but still in the destructive range) is of academic interest only.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-08 06:42:05

Yes you're right

Let me stretch that I am not in any way defending line 6 on this matter - what I am trying to teach you - while this problem persists - is that it is NOT proper gain staging to set the sound source(pod) at a lower level and then compensating by increasing the volume on your playback system. By doing that you will be schocked if the sound source suddenly produces a full blast sound.

What is even worse - is having no volume pot on your playback system at all - like you mentioned. Just plugging straight into the monitors or plugging phones right into the unit is really dangerous - there's nothing defending you if a sudden burst appears.

50$ for a headphone amp is a cheap insurance - this lets you set the pod att full volume - and then set you desired headphone volume with the volume pot on the headphone amp.

Actually - analog volume pots like the mackie big knob, sm pro audio m-patch or the presonus monitor station - are actually called "attenuators" - you feed them with a loud strong signal - and then use them to attenuate to your desired level.

you're never really safe - Apples Logic had (or maybe still has) problems with the DAW suddenly bursting out a white noise at full digital level. I will never again in my life use a DAW without an analog volume attenuator.

This is why it would be interesting to see if this squeel is at the same level as playing with the channel and master volume on the pod at full



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-02-08 11:01:30

While you may never in your life have used a DAW without an analog volume attenuator, I am guessing that the vast majority of casual users such as myself do just that.  My monitors are reasonable quality for my application (KRK VXTs) and do not have an attenuator.  I do not have a headphone amp for my headphones (have never had occasion to need one, except possibly as protection for this problem).  I have also run the HD500 into the effects return of a tube amplifier (actually have two tube amps I do this with).  Neither of these two tube amps have any attenuator built into the amp after the effects return stage (i.e., the master gain does not affect the signal after the effects loop).  I do have an attenuator that can be used between the power amp outputs of the tube amps and the speakers so that the tube amps can be cranked up without the volume becoming overwhelming in a small space, but prefer not to use it since it does color the output tone and require tweaking.

I understand that you are not defending L6, and I am not trying to bash L6.  With the exception of the squealing problem, I am very pleased with the HD500 and the X3 that I still have.  If you are stating that users should purchase attenuators and headphone amps for protection, then I disagree with that aspect of your posting.  In several years of playing around with audio equipment and recording equipment, I have not encountered a situation similar the audio blasts occasionally emanating from the HD500.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by nwentz2519 on 2012-02-08 13:42:49

While I see what you are saying, this is slightly flawed. All of the reccomendations here say to use my POD with an amp that I need to plug my pod directly into the effects return of my amp. This bypasses the volume controls of my amplifier completely and I have to use the master volume knob on the pod to control volume to my amp which becomes useless when the squealing starts.

Also, on most amps, if I start to set my channel volume in the pod to max and set the mixer to max (which will max out what the pod is able to put out) then attenuate the volume externally, I will most certainly clip every effect after the mixer and probably every effect between the amp and the mixer in the pod. The device is not set up to max every possible volume then attenuate externally. It is set up to control volume itself which is why this is such a large and dangerous issue.

Luckily this only happened to me three times, all when I had taken off my headphones. Now I'm not editing on the computer, which has allowed me to get pretty adept at editing on the pod itself but I really miss being able to edit my tones quickly and with everything right in front of me on the computer screen. Hopefully this fix will hit soon and will take care of this problem completely.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by hullan on 2012-02-09 05:35:02

People don't seem to get my message here.

You shouldn't expect a product to be faulty - but it's all aboout precaution. You don't wanna know when it's too late.

I'm totally with you on the guitar-amplifier discussion - in that case you can't protect yourself - but when I can protect myself I do it.

Of course I'm not advicing you to run all your preset at clipping levels - it was more for the tests sake.

But when running the POD in headphones or connected to a speaker system - you could dramatically lower the difference between this squeeling noise and normal playing - by simply increasing the master volume.

I can tell you one thing for sure - for sake of the PA system and the ears of the audience - a good live sound engineer would NEVER let you run your POD at a low level - he would set the master volume of your pod as high and near 0db as possible before connecting to a mic preamp on his mixing desk.

As I said - both to protect the speakers and the audience but also to lower the noise floor.

If you're running the pod at low level you're also raising the noise floor...

Lets hope for a fix soon -



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by FrugalGuitarist on 2012-02-09 14:56:51

@hullan Thanks for your concern, but the device has a headphone output built into it. The expectation of any piece of gear with a volume knob and a headphone output is that it is safe to use it. The idea that a headphone amp should be used for safety assumes that a similar problem wouldn't happen with a headphone amp, sound card, mixer or whatever redundant level of amplication might be being used. A fairly safe assumption, but an assumption and not a guarantee of safety. The vast majority of professional grade headphones do not have built in volume controls. I'm rather surprised Line 6 hasn't issued a fix to this. Seems like a lawsuit and/or product recall wating to happen. The number of folks encountering this bug pretty much guarantees a small percentage of them incurring some level of hearing damage. A rep posted on Jan 31st that a fix was likely to be available by the end of the week and the issue was initially reported on Dec 10th. Its past time to get this fixed. I personally rarely use HD Edit with my HD500, but I'm for sure not going to hook it up now that this bug has been identified until its confirmed fixed. This critical bug and Line 6's slow response is extremely concerning to me as a consumer.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by gavinjtaylor on 2012-02-10 07:56:53

It has been another 10 days since Line 6 announced they would provide an interim fix (by the end of last week, which didn't happen).  Any updates Line 6? Please provide us with at least a temporary solution.  I am getting extremely frustrated at this situation.  I can't abandon the USB connection to my DAW as we are right in the middle of tracking for an album.  I have fried 2 very expensive headphone preamps and have had several nights of ringing in my ears and headaches due to this issue...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by mtnbkr123 on 2012-02-10 08:08:15

I'm returning mine tomorrow. My 30 day return period is up Sunday. I was hit the very first day with the squeal and it still hasn't been fixed.

This is the worst product screw up I have ever experienced in my life.

Mike

EDIT: Okay. I'm over my temper tantrum. I may not return the HD but I sure would like to know if the patches at CustomTone are any good or not. I'm going to make a new thread (after a search).



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-10 08:51:22
  • First, as I said in a previous post, I would like to know if the squeal issue damaged :

           1) the POD itself

          2) My speakers

          3) My ears...

  • Second, I also would know how is the interim fix going and when it will be released?

A Line 6 answer woud be very appreciated!

Thanks



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by JCJCJC on 2012-02-10 13:16:44

Line 6 is currently preparing updates for both the POD HD firmware and POD HD Edit software application.  These updates address the intermittent high volume events reported by some of our users.

The updates are currently being qualified by both internal QA and external beta testers.  Barring any unexpected developments we expect to release new versions of the POD HD500 firmware and HD500 Edit software next week, with updates for POD HD Pro, POD HD, and their respective editors in the weeks following.  For further detail regarding these updates, please read the release notes that will be available when the updates are released and ready for download.

If you have not already done so, please register your device here and sign up to receive product updates here so that you are informed when these updates become available.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by TheRealZap on 2012-02-14 12:34:00

did anyone notice that the squeal fix firmware and edit version has been released!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by IkkiSama on 2012-02-14 13:14:20

Yes I did.....

Just finished the install of new firmware and HD Edit versions.

I'm sorry to tell you that, but 10 minutes after I started to play I recieved a terrible "dull sound", extremly loud in my headphones!!!

Like always, it happened right after changing a preset in the HD Edit. I had shut down the pod and starting it up with a global settings reset....

So I'm sorry to tell you that, but the squeal was replaced by another thing.

Really tired and pissed off...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by uioppi on 2012-02-14 13:40:45

With this new firmware I haven't experienced single "squeal" noise coming out from my Pod. With previous official firmware I did get that issue really often in specific actions I did with the Pod.

The new firmware is detecting if there is is sync ongoing and you can see it also now in the POD's own screen as well. If there is major "clitch" within the data transfer between computer and pod you might hear "click" sound and that is when the POD disables the sound and prevents the squeal. Also I did notice with this 1.43 version that there is no extremely long delays when switching between the tones via Pod edit software or that weird "thumb" noise when switching patches in pedal board.

So in my perspective, this squeal issue is resolved. Still some things to sharpen up, but I have my trust that all will be fixed in the major release of 2.0FW.

*Thumbs up*



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Line6Tony on 2012-02-14 14:11:54

Ikkisama,

Please confirm that you have followed the steps below exactly in order. Not doing so could re-insert a corrupt patch and introduce the problem you're experiencing:


  • Disconnect any audio connections to the POD HD500, connect to the computer via USB and save a preset Bundle, Set Lists, or individual presets from POD HD Edit v1.06 (if you do not wish to save any existing presets you may skip this step)
  • Quit the POD HD500 Edit app and launch Line 6 Monkey to install POD HD500 Edit v1.08
  • Complete the POD HD500 Edit installation, connect the POD HD500 to your computer’s USB port, and launch Monkey to install POD HD500 Flash Memory v1.43
  • During installation Monkey will ask if you want to keep your presets – click “No”, and complete installation following the on-screen instructions.
  • Launch POD HD500 Edit to restore any saved presets

If you have done so, and continue to experience this issue, please the bundle file of your presets to the support ticket in your account.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-02-16 04:28:45

So 1.43 has been out there in the wild for a few days now.   Do I interpret the general lack of feedback to be positive?   Ikkisama still seems to have problems.  Is everyone else out there banging away at Edit and trying to get the squeelies back?

Can I plug my Pod back in ?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by silverhead on 2012-02-16 06:09:21

jimsreynolds wrote:

...

Can I plug my Pod back in ?

Perhaps you've answered your own question about lack of feedback? Why not try it out and report back?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-02-16 06:31:37

Heck no!  I use the unit controls for all my editing and just use HD Edit for backing up .... occasionally   I didn't suffer from this issue but was interested to see if anyone who got hit by the problem was still affected.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by silverhead on 2012-02-16 06:39:31

Ah - I see. I'm curious too about whether the problem still persists for anyone; I never experienced it either. Like you, I'm assuming no news is good news.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by birro on 2012-02-16 07:58:38

I must admit... I've always used the HD500 for tweaking through HD500 edit. I've never had the squeals... and I got really worried when I read about it about 3 weeks ago.

I play connecting the HD500 through a Fender Princeton 112 into the Power Amp In input. So my main volume is fully controlled by the HD500's master volume... at the amp I have no volume control at all !

So if the HD500 sends this very high squeal signal... I'm gonna have 65 W of squeal right into my face and ears. Generally I tweak patches in a small room I have, in front of the computer and with the amp by my right side (as I play at the stage).

I'm simply not brave enough to give a try before having at least a few positive feedback about this fw. I don't want to experiment 65W in my face with the squeal... then I could say that my ears would bleed!!

(and also don't want to damage my brand new Eminence Swamp Thang 12" speaker recently purchased and installed on it).

It's just too risky for me, as I don't have no volume control at all on this specific situation . I'd have it in full power, 65W right into my face with no volume control



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by justincider on 2012-02-18 15:35:52

I'm still waiting for more conformation from other posters that have had this issue before I plug this thing back in.  But maybe that's the problem; we're all sitting around waiting for someone else to try it first ...

I almost had my eardrums blown out once, so I'm a little afraid to try it again, to be honest.  Which is too bad, because living in a condo, I like to record at night with my headphones on, and tweak the hell out of my patches with the editing software.  I've been playing it through my amp lately, learning to edit patches on the pod, but I don't like that method as much as the routine I had before.

So, it's going to take someone braver than me to try this thing again...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by scifi76 on 2012-02-19 02:01:48

I was having this problem very frequently when using my HD500 with HD500 Edit and Reaper. In my scenario the squeeling would always occur when selecting an amp model on a brand new patch. It only seemed to happen when Reaper was open and armed for recording, but I didn't do significant testing to prove this. It happened to me pretty frequently and I was pretty much gaurenteed to get that awful screetching at least once or twice per session.

Yesterday I downloaded the new firmware and updated HD500 Edit and spent a good few hours recording with Reaper. I didn't have any problems at all! I was creating new patches, tweaking existing patches, swapping set lists, pretty much everything I would expect to be able to do. The new firmware seemed to cope with this without any problems, and you can see the POD LCD now shows a "Sync" message when it's tranferring data to/from the PC.

So far so good, but I will test further and post back if I run into any problems. In the meantime, if you're brave enough to try your POD with the new firmware, I would recommend using low volumes to start with, just in case!



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by justincider on 2012-02-19 09:53:34

Good to hear, scifi76.  I messed around on my Pod and the edit software for about an hour last night (through my computers studio moniters, not my headphones yet), and so far so good.  I was getting the sqeal everytime I changed patches before, so I was pleased to find that this software update seems to have resolved the issue.  I may not have to save up for the Axe Fx after all .

I don't necessarily like the feel of playing through my studio moniters, but maybe after a little bit more testing I'll be confident enough in the update to go back to using headphones.

I just wanted to say the guys at Line 6, that outside of this issue, I think the Pod HD 500 is a great piece of gear for the price, and absolutely suits my needs as a player. Hopefully this sqeal issue is a thing of the past, and I can continue to enjoy it for years to come.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by kucoffm on 2012-02-20 20:48:46

After this recent update, all squealing has seemed to disappear... I have clocked about 3 - 4 hours of HDEdit and all is good... So far...



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jimsreynolds on 2012-02-21 03:39:52

Thanks for posting mate.  Confidence building slowly .... !



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jcspirited on 2012-02-25 06:09:18

I hate to be the bearer of bad news. I updated to the 1.43 firmware (the proper way). Had two loud events that had a scratchy fuzz sound. Then another like the one with the 1.40 firmware. I started a discussion, Here is the link.http://line6.com/support/message/358135#358135

">http://line6.com/support/message/358135#358135">http://line6.com/support/message/358135#358135



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by Christafa on 2012-03-06 17:13:35

Interested to see if the original poster is doing well with his POD. So far so good for me, probably used for a total 12 hours or more since the release



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by jcspirited on 2012-03-10 06:06:55

I would like to update my post. I reloaded the 1.43 firmware shortly after my last post. It seems to have gone better this time. First time, all my presets sounded thin with no low end. This time it was much better. I would think that the problem has been solved.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by petef on 2012-03-10 16:56:23

have had 1.43 about 1 week after its release... spent about 1 hour today editing and no issues...  FYI



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by stratchamp on 2012-05-25 07:14:31

Has this issue been fixed yet?  I just ordered an hd500 and I play with headphones a lot and this issue scared me....



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by silverhead on 2012-05-25 07:16:22

This issue was fixed as of firmware release 1.43.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by stratchamp on 2012-05-25 07:47:35

Good to know.

So no one else has reported the squealing after the update?



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by panthur on 2012-05-26 04:34:50

I had the squealing and dropouts frequently before the update, haven't had a problem since. Still disappointed that it took so long to fix, Line6 blaming my PC the whole time, and no apology from Line6 afterward.



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by bganimator on 2012-05-29 15:11:33

I'm currently doing a little research on HD500 vs GT100, trying to decide which to buy, and reading through this thread has been a little discouraging.

I'm not overly concerned that there was a software bug (these things happen) but I *am* concerned with the manner in which it was handled by Line6. Whenever I review a product for purchase I pay close attention to reported issues AND the details of manufacturer response. Resolving an issue may take time, but responding to a complaint doesn't. My conclusions from this particular thread are:

1. Unless my problem becomes widespread I will likely be ignored.

2. If I receive a reply it will likely be a generic one no matter how detailed my report may be.

3. The Line6 approach will begin from a position of the user having done something wrong.

Are these conclusions correct? Doesn't matter; that's what my research pulled up and that's what I have to go on.

Companies should keep in mind that it's not just existing customers who follow these stories; it's potential customers as well. The internet is not new, and word gets around at the speed of electricity which can be good or very bad. I'm still considering the HD500, but certainly not with the brand confidence instilled by my prior purchase of the UX2 (which continues to work well, btw).



Re: My HD500 is SQUEELING and my eardrums are going to BLEED! I need help!
by rphenson on 2012-05-30 07:09:37

You and all the others are, of course, entitled to your opinion, but from my personal experience your summary seems a little harsh.  I personally experienced the squealing problem on a couple of occasions.  When it first happened, I thought it was probably something related to my laptop that I was using in conjunction with the HD500 for editing.  It was only after reading on this forum that others had experienced the same problem that I reported on the forum and to Line 6 that I had also run into this issue.  Shortly thereafter, Line 6 contacted all of the users that reported the problem asking for detailed information about computer setup, firmware revision upgrades, etc., presumably so they could duplicate the problem at their facility.  It was a few weeks later that the new firmware and editor software that corrected the problem was released.  I can't speak for those that first reported the problem to Line 6.  Perhaps they were treated rudely - if so, I am not defending that.  From my perspective, limited though it may be, they did seem to address the issue in a reasonable time once they were convinced it was a problem with their software.  While you can be critical that Line 6 may have initially questioned the problem as user error or faulty computer software/hardware rather than with the Line 6 software/firmware, this seems like a normal mode of operation to me.  I imagine many reported problems are actually user error or problems with the computers to which they may be connected.  When I first experienced the squealing problem, I thought it was my computer rather than Line 6 equipment.

I also own a POD X3 and had a hardware problem with it (a unique problem as opposed to a generic sound card problem that for a while plagued the POD X3).  I contacted the Line 6 support group by phone, they had me ship the unit back, and it was fixed within 2 weeks or so.

In summary, I do not think that any problem you might experience would be ignored.  My experiences have certainly not indicated that.  While you may get a generic reply for the simple checks for a reported problem, a little persistence will result in getting a problem resolved.  Finally, Line 6 may very well begin from the position that the user may be doing something wrong, (e.g.,   my car won't run.  Is it out of gas?), but I have not found them to be unwilling to resolve an issue once the simple checks have shown there is more than a user error or misunderstanding.

The forums remain a great resource for the easy to fix problems and good general advice (and sometimes not so good advice), but you should probably bear in mind that the forums will have a disproportionate percentage of customers unhappy for some reason or other.  The vast majority of satisfied customers will not be posting to simply tell you how well their Line 6 equipment is working.




The information above may not be current, and you should direct questions to the current forum or review the manual.