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Pod X3 crashing again :/
by breadtruck on 2011-12-13 05:25:49

Yep it's me again. I'm back after a long 2 weeks or so with the same problem. Just for reference, the thing which was advised last time for me to do was to switch the USB port my POD uses and reinstall the drivers. Well I did that, and it was going fine for about 2 weeks or so but just now i've encountered the same problem again and I am furious with this thing. So here's what happened this time:

I was using my POD and playing along to a song via Windows Media Player. All of a sudden, the song audio stops. I didn't touch anything at all and nothing was changed, it was just a sudden stop. I tried pressing pause/play on WMP but the song just wouldn't start. I went to Youtube in my browser that was open and tried to play a video. The video plays but once again there is no audio. I tried restarting the POD, no difference. (I can still hear my guitar, just not any sounds from my PC). I tried to re-open Firefox or WMP, they kept crashing and wouldn't load up properly. No way around it. I went into control panel and into "Sounds", but this also crashed whenever I pressed any button such as "configure" or "properties". So then I went into the line 6 control panel thing, and it said "Driver operating at: inactive". So I pressed "sound control panel" on that, but once again, nothing happened and it just freezes. At this point I have given up hope and just go to restart my PC, but OF COURSE it crashed again at the "shutting down" screen and wouldn't budge, so I had to hold the power button down to actually turn the thing off.

Please can someone help me with this...I am going insane. I'm afraid I can't provide the WhoCrashed log for this event seeing as it didn't blue screen (this time at least). Just so you know, my PC never crashes or has any problems when I am not using the POD, so I am 100% sure this is an issue caused by the POD, and not my PC just crashing sporadically.

I have provided a screencap I took of the line 6 control panel of which was unresponsive at the time just like everything else. Any help is appriciated. Thanks.

hh.png



Re: Pod X3 crashing again :/
by matisq on 2011-12-13 05:41:49

Reinstall windows.

I hade similar problem with POD GX, so I unplugget it and stop using



Re: Pod X3 crashing again :/
by breadtruck on 2011-12-13 06:56:46

Could you please elaborate or something? I mean reinstalling windows is a quite a big deal and I wouldn't do it unless someone was sure it would solve/help my problem.

Also I payed what I consider to be a lot of money for the POD X3 and I'm not going to just unplug it and stop using it with my PC. I have a headphone-out socket on my Peavey amp so if I ever want to just listen to my guitar alone I can use that. I use the POD for recording and other such things.



Re: Pod X3 crashing again :/
by breadtruck on 2011-12-13 10:43:31

Update:

Guess I spoke too soon. I just got a blue screen a minute or so after turning the POD off. :/ Here's the WhoCrashed report:

On Tue 12/13/2011 5:50:34 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121311-17737-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xC5 (0x8, 0x2, 0x0, 0xFFFFF8000360DA9B)
Error: DRIVER_CORRUPTED_EXPOOL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

On Tue 12/13/2011 5:50:34 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x7E70)
Bugcheck code: 0xC5 (0x8, 0x2, 0x0, 0xFFFFF8000360DA9B)
Error: DRIVER_CORRUPTED_EXPOOL
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Can anyone make sense of this?



Re: Pod X3 crashing again :/
by Line6david on 2011-12-14 16:49:49

Hi,

The report is telling you that ntoskrnl.exe and ntfs.sys are causing the issue.

These are both files in the Windows system registry that have become corrupted.

I would scan my computer for Viruses and Malware that could have caused the issue and possibly try some system maintence software.

This is a Windows issue so i would suggest contacting Microsoft or a Company that troublshoots Windows issues to help:

http://www.pctools.com/registry-mechanic/">http://www.pctools.com/registry-mechanic/">http://www.pctools.com/registry-mechanic/

http://support.microsoft.com/">http://support.microsoft.com/">http://support.microsoft.com/

http://www.geeksquad.com/">http://www.geeksquad.com/">http://www.geeksquad.com/

Thanks,

David

Line 6 Customer Support



Re: Pod X3 crashing again :/
by breadtruck on 2011-12-15 07:51:31

Thankyou for the response. I usually run virus scans like once a month or so, and i just ran one now and it didn't turn up anything. I will post on the microsoft forums and see if they can help me further.

I will still check up on this thread until it's closed in case anyone else wants to add something.



RE: Pod X3 crashing again :/
by Line6Tony on 2011-12-20 16:39:54

Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.



Re: Pod X3 crashing again :/
by johnpicton on 2011-12-21 01:37:15

Remember that not all anti virus programs are created equal. Whilst you shouldn't have more than one antivirus program running that checks your system in the background you could try malwarebytes anti malware. This is a free program and I have found it to be very good at rooting out some stuff that others leave behind. I am not saying it is the best but it is the one that appears to work for me. You do need to launch it yourself, it doesn't monitor in the background.

Good luck resolving this - I realise how frustrating this sort of thing can be.



RE: Pod X3 crashing again :/
by Line6Tony on 2011-12-27 14:21:08

We've seen other users with these symptoms before. It usually boils down to an issue with the computer or the OS. We have compiled some suggestions that did the trick for many users in an USB Audio Troubleshooting FAQ: http://line6.com/support/docs/DOC-4282.

That document will give some practical suggestions. Conversely, some of the suggestions are highly technical, but then again so are the components and subsystems that make up a computer system, hence Line6David's suggestion of getting some outside help with this. The log you posted bolsters his suggestions.




The information above may not be current, and you should direct questions to the current forum or review the manual.