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Main :: POD Farm / POD Studio / TonePort



reinstalled OS - need to re-download plugin and fx bundle
by justinpmorales on 2011-12-15 15:26:31

I recently got a new Mac to replace my old one. i reinstalled a newer version of protools (7.4 --> 8.05) as well. i downloaded Pod farm from line6.com, but i also purchased the fx bundle and the plug-in so i can use it as a RTAS plugin in protools.

when i open my sessions now, and i click on the Pod Farm plug in, it says no authorized device is found but my tone port ux1 is plugged in. i think i need to reinstall the plugin but i dont know how to obtain it.



Re: reinstalled OS - need to re-download plugin and fx bundle
by silverhead on 2011-12-15 15:29:10

What version of Pod Farm are you running? Did you use the License Manager to authorize your devices/computer to run Pod Farm?



Re: reinstalled OS - need to re-download plugin and fx bundle
by TheRealZap on 2011-12-15 15:59:28

are you sure you don't have another line6 account?

you need to log into  the license manager with the account that was used to purchase the licenses.



RE: reinstalled OS - need to re-download plugin and fx bundle
by Line6Hugo on 2011-12-20 17:34:42

Hello,

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

Regards,

Line6Hugo




The information above may not be current, and you should direct questions to the current forum or review the manual.