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Problem with license of Pod Farm 2
by scottglasgow on 2011-12-19 20:43:18

Hello.

Pod Farm 2 says I am not authorized however I am as far as the license manager, web site, gear monkey everything! I have reinstalled and rerigestered everything. I help.

Here is my screen capture with all the info you need to see I am tell you the truth.

Please Help ASAP!

SG



Re: Problem with license of Pod Farm 2
by TheRealZap on 2011-12-19 20:49:37

is the toneport itself authorized? it only shows your computer as authorized.



Re: Problem with license of Pod Farm 2
by Line6david on 2011-12-22 10:51:08

Hi,

It looks like everything is authorized...

This is likely related to a permissions issue in OSX.

Click on Finder or the Macintosh HD icon on your desktop.

Next go to:

Username>Library>Application Support>Line 6

(If you are using Lion the folder May be hidden)

Command+Shift+G from the Mac desktop  (or Finder > Go > Go to Folder) and type in ~/Library to temporarily access the Library directory in the Finder.

Is the folder Empty?

If so, control click inside the folder and select Get Info.

Make sure that sharing and permissions for the folder is set to read and write.

Next create a folder inside the Line6 folder called Guitarport.

Run Line 6 License Manager, deauthorize and reauthorize the computer and Line 6 device one more time.

POD Farm should authorize. 

Thanks,

David

Line 6 Customer Support



RE: Problem with license of Pod Farm 2
by Line6Tony on 2011-12-28 15:41:44

Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.




The information above may not be current, and you should direct questions to the current forum or review the manual.