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Pod Farm won't detect my license...
by Qwefar on 2011-12-20 23:16:57

Hello, I bought Pod Farm 2.51 tonight with the Metal Pack and I won't work... I open the Line 6 License Manager, I authorize it but it won't do anything in Pod Farm... It doesn't detect that I bought all that stuff, what can I do? I tried to restart my Mac... nothing better, I tried all the stuff I read on internet... nothing better too! Please help me!!!

Sorry for my bad english.



Re: Pod Farm won't detect my license...
by Qwefar on 2011-12-20 23:18:55

*** It won't work ***



Re: Pod Farm won't detect my license...
by Line6Hugo on 2011-12-21 17:59:03

This is from our POD Farm 2.5 Troubleshooting knowledge base document:

http://line6.com/support/docs/DOC-2304

style="background-color: #f8f4e6; font-size: 11px; font-family: Verdana, Arial, Helvetica, sans-serif;"> Please try the following:

  • Close all open programs out, go to the Mac HD/Users/username/Library/Application Support/Line 6 folder.  ***If you are on Mac OS X Lion 10.7.x, the Library folder is hidden.  To 'unhide' this folder, you must first run the terminal program located in the Applications/Utilities folder.  Once Terminal is running, at the command prompt, type the following:
    • chflags nohidden /Users/Username/Library
      • *The username is the username of your computer which has the house icon under Places
    • Hit enter.  There will be no indication that anything happend except for a new command prompt if it worked.
    • With the Library folder now visible, go to:  Mac HD/Users/username/Library/Application Support/Line 6 folder
  • CTRL+Click on that Line 6 folder in that location folder and select GET INFO.  Check the permissions at the bottom of GET INFO, and check to see if they are set to READ ONLY. If so, manually change the permissions to Read & Write.
  • Then, run License Manager and just sign in with your Line 6 username.
  • After signing in, the Line 6 folder in the above location should be populated with new items such as a Guitarport and License Manager folders, and a L6system file.
  • Then, close out License Manager and test POD Farm 2.51 standalone or plug-in once again.

Regards,

Line6Hugo



RE: Pod Farm won't detect my license...
by Line6Tony on 2011-12-28 11:03:46

Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.




The information above may not be current, and you should direct questions to the current forum or review the manual.