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Please publish an hardware compatibility list or your test data for midi interfaces!
by malenfant on 2012-01-05 15:36:54

OK, I resisted posting here until I had something constructive to post.  I got a floor pod plus for christmas and I've been through the process that half the forum posters here seem to have done.

1) Gone out and bought the first midi interface available because none of the documentation told me not to

2) Found it didn't work

3) Checked the forum

4) struggled to get my money back on the interface even though we all know it wasn't in any way "faulty"

5) Ordered an M-audio Uno

...This isn't a great customer experience guys

Now I want to be clear here.  I don't mind in the slightest that the floor pod and/or it's editor have compatibility problems with some third party devices.  What rankles is that this isn't advertised.  Why not publish this more prominently so that fewer people go through what I had to?  Even if there were only one or two tested devices on the list it would be better than nothing.  I think it could cut down on a lot of support and win some customer goodwill.

Please don't imagine that I am a disatisfied customer because both the fpp and vyzex are shaping up to be excelent pieces of kit.  This is purely a website/documentation issue.



Re: Please publish an hardware compatibility list or your test data for midi interfaces!
by Line6david on 2012-01-12 11:14:08

Hi,

Sorry you had a bad experience. Most MIDI interfaces that have a developed drivers will work with the Floor POD Plus and the rest of our devices. The reason we recommend the UNO is because we use one here at Line 6 Support and have found it to be reliable. In general, you can use any MIDI interface as long as it has a robust driver set and doesn't use Class Compliant Windows drivers to connect to your system.

We have published this info in alot of our FAQs: http://line6.com/support/docs/DOC-4287

Thanks,">http://line6.com/support/docs/DOC-4287">http://line6.com/support/docs/DOC-4287

Thanks,

David

Line 6 Customer Support



Re: Please publish an hardware compatibility list or your test data for midi interfaces!
by PsicraftTony on 2012-01-12 12:38:28

Hi Mal,

I'd like to add to David's reply that Psicraft Designs has been maintaining a 'certified' list of MIDI interfaces for use with our Vyzex and Vyzor editors for as long as we've been providing them as bundled and retail software.

Unfortunately, this list is constantly changing so it's an online forum thread at our http://support.vyzor.comsite. With regards to putting that content in our documentation, for most of the manufacturers we bundle a software editor to, our mentioning another manufacturer's product on the box or in the manuals is quite problematic: I have had some of our manufacturer partners (not Line 6!) even insist we remove screen capture graphics from our bundled manuals that show rival company USB MIDI driver names listed in the MIDI Ports dialog boxes.

As a general rule, custom driver equipped MIDI devices will work with our editors, and even Windows and Mac class compliant MIDI devices work perfectly well with the Vyzex and Vyzor line of editor software: The Line 6 Pocket POD for example has a built in USB MIDI interface that uses the Windows and Mac class compliant drivers without issues when communicating high volumes of SysEx data to and from Vyzex Pocket POD. Class compliant is really not the issue if you want to run our editors stand-alone (without another app running that wants access to the device too).

The real problem we face these days is one of quality control in the hardware interface market: There has been an explosion in the number of bargain USB MIDI interface cables (the $5 eBay variety) released in the last few years that work for light musical duty (notes, program changes and pitch bends) but can't handle even one longer SysEx message (over 16 bytes long) without dropping bytes. If it's a no-name interface, you should consider it unworthy of connecting an instrument to a software editor.

Secondly, we strongly suggest users employ a dedicated USB MIDI interface: The important word here being "dedicated": If you use an audio interface with a MIDI port added to the back, it will usually not be as reliable for heavy MIDI traffic as a dedicated USB MIDI interface. Corporations tend to focus on only the big stuff these days (not a reflection on Line 6 who are huge on 'total quality') and when the fundamental purpose of the interface is MIDI then they can't cut corners there. If it's an Audio interface, then the audio becomes the main focus and the MIDI only gets a second look when testing for release.

Consequently, we don't recommend anyone that anyone expect their expensive audio interface to also have a top flight MIDI port included in the deal - We've found this is not the case for many of them.

All of this said, your suggestions and positive words are really appreciated - Now that a new generation of retail Vyzor plug-in editors for Line 6 gear is coming we will be sure to put the link to our online interface compatibility list in prominent view of all prospective customers.

Cheers,

Tony Antoniou,

Managing Director,

Psicraft Designs, Inc.

Vyzor Legacy: The Future of Vintage



Re: Please publish an hardware compatibility list or your test data for midi interfaces!
by malenfant on 2012-01-16 14:50:04

Thanks for the comprehensive response.  I hadn't visited http://support.vyzor.com. I think the sticky thread is a good idea.  That seems like an appropriate response.

A similar sticky definitely belongs somewhere on the line6 forums.  There really isn't anything right now on this site that prominently explains the situation; certainly I don't see how the link David posted is meant to warn anyone off buying an incompatible device.

By the way, my original interface cost £30 GBP from maplin (kind of UK equivalent of radioshack?).  That's about $45 US.  So price isn't much of a guide.  Also maybe that gives an idea why some people might be kinda annoyed once they've been allowed to get to the point of buying an incompatible device.




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