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Guitar Port Riff Tracker & Gearbox
by robbo6120 on 2012-01-14 04:18:48

I had this connected to my old computer & it worked fine.  I have had a new computer for about a year  (Windows 7) & have today tried to install guitar port ,  Riff tracker,  line 6 monkey.  I have a green light on theguitar port but no sound registering when i plug guitar in.  An error communicatong with server sign comes up but i know i am connected to the internet.  Also gearbox won't install & says it is not compatible with 32 bit.  i have updated & installed drivers but still not working.  any help much appreciated

thanks

rob



Re: Guitar Port Riff Tracker & Gearbox
by Line6Don on 2012-01-23 13:28:38

Make sure to apply all available Windows updates using the Windows update application.

Make sure that you have installed GearBox 3.72 from the link below:

GearBox 3.72 Windows:

http://line6.com/software/readeula.html?rid=3121">http://line6.com/software/readeula.html?rid=3121">http://line6.com/software/readeula.html?rid=3121

Make sure not to install the drivers that are bundled with GearBox as they are outdated. You menitioned that you updated your dirvers already, make sure they are version 4.2.5.1:

Windows Drivers 4.2.5.1:

http://line6.com/software/readeula.html?rid=4399

Once the drivers are installed you will need to make sure you have the latested version of Monkey installed from the link below, running older versions of Monkey can give you a server communication error.

Windows Line 6 Monkey 1.50:

http://line6.com/getrelease?rid=4504

Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

Then try again to get signal into GearBox, make sure and close the app and try another USB port until you can receive input into GearBox.



RE: Guitar Port Riff Tracker & Gearbox
by Line6Don on 2012-02-01 09:51:32

It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.




The information above may not be current, and you should direct questions to the current forum or review the manual.