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Used Bass PODxt Pro registration
by scartissue044 on 2012-01-14 21:42:40

I bought a used Bass PODxt Pro, but am unable to register it because it was registered by the previous owner.  I can't use Line 6 Monkey until I register it.. is there a way to resolve this?  A quick search didn't turn up any results that cleared this up.  Any help is appreciated.. Thank you.



Re: Used Bass PODxt Pro registration
by scartissue044 on 2012-01-18 21:30:34

I'm guessing I am S.O.L...



Re: Used Bass PODxt Pro registration
by Line6Hugo on 2012-01-20 14:42:15

You should still be able to register the gear right to your account.  Are you getting any error messages when you try to do so?

Also, in Line 6 Monkey, you can hit the 'Remind Me Later' button to continue any updates through the software.

Regards,

Line6Hugo



Re: Used Bass PODxt Pro registration
by scartissue044 on 2012-01-20 15:39:44

Thank youo for the response.  When I try to register it, there is an error..  "An error occurred while processing your request.     ESN could not be verified.  Please confirm the supplied USN. ( Error: 523)". 

Also (changing the subject a little), when I try to update the USB firmware (in Monkey), it says "Could not establish a connection to the Bass PODxt Pro.  Please check all of your USB cable connections. If the device is plugged in, try disconnecting then reconnecting the USB cable."  I have tried this several times with several different USB cables, and it still errors out.  on the left there it lists "Connection" and "ESN", the ESN says Unknown.  --I have been able to update the flash memory and drivers, but not the firmware.  This all isn't really a big deal, but I am just curious if it can be fixed or not.

Thank you  - Scott



Re: Used Bass PODxt Pro registration
by Line6david on 2012-01-30 16:57:52

Hi,

In Line 6 Monkey, is the ESN listed as a line of 0's under the hardware's icon?

Thanks,

David

Line 6 Customer Support



Re: Used Bass PODxt Pro registration
by Line6Hugo on 2012-02-02 13:45:18

The current version of Monkey 1.50 has a problem with recognizing and updating the USB firmware of the Bass PODxt devices along with the HD300 and HD400 units.  I have opened a support ticket to resolve your registration problem.  Please use the following link to view your support ticket:

http://line6.com/account/tickets/">http://line6.com/account/tickets/">http://line6.com/account/tickets/

Regards,

Line6Hugo




The information above may not be current, and you should direct questions to the current forum or review the manual.