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Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-18 10:24:38

As the title suggests,

I turned on REAPER today and noticed that none of my tones were loading (been using this exact setup for two years with no issues), so I tried to restart REAPER and see if the it would recognize the Pod. No luck. So I went to Monkey and it turns out that there is a "Communications Error." The description says:

"There was an error communicating with your device. If it is a USB device, try disconnecting then reconnecting the USB cable.

Error: (Code 80000000) An Unknown error occurred."

So I have tried different USB cables (even though this cable has worked fine for two years) and different USB ports, and I have tried unplugging all of my firewire devices. I have also restarted the computer to no avail. I'm using a 2008 Macbook Pro 2.6 Core 2 Duo with OS X 10.6.8 (Snow Leopard).

Any help is appreciated as I need these tones to finish a project,

Trevor Hinesley



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-18 15:26:10

Hate to be a nuisance but I need this fixed stat. thanks.



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-20 04:53:52

Why has no one from Line 6 answered?? I run a commercial studio and use this Pod as a dongle for Pod Farm, which I use to lay a tone over DI tones to reamp later. Some support would be nice!



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-23 21:34:30

Is this for real? Five days and not so much as an acknowledgement from line 6. The "tech support" doesn't have a phone number so we are supposed to use this venue, yet it's slow as Christmas.

Can someone please do the right thing and help a long-time loyal customer who has MULTIPLE line 6 products??



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-26 15:06:18

I'm just going to keep bumping this until a line 6 representative offers some help.



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-01-28 19:45:28

Still need this fixed. Unbelievable.



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-02-02 08:46:15

Bump.



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by Line6Hugo on 2012-02-02 16:24:58

Sorry for the late reply, but we are still trying to catch up to everybody's posts right now.

Were there any changes to the computer or software at all since this last worked?  Have you tried uninstsalling and re-installing the drivers for the POD?  Which POD do you have?

Do you have any other USB devices connecerted to the computer?  Please remove all other USB devices (except for a mouse and keyboard on a desktop computer) while troubleshooting this problem.  Completely remove ANY USB hubs, even if not in use, and test the hardware on all of your computer's USB ports, preferably the back ports on a desktop system.

You may also want to try all of the tips in the following USB Troubleshooting document:

http://line6.com/support/docs/DOC-4282

Lastly, you should test on another computer to verify if there could just be a problem with the POD hardware itself.

Regards,

Line6Hugo



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-02-02 17:15:34

Thanks for the reply. There have literally been zero changes to my computer. I bounced down an album and sent it to iTunes, then the next day I try to open the sessions and realize the pod won't connect. Now pod farm itself won't load properly in the fx window in Reaper. It's like the pod software went haywire. If I redownload pod farm will I lose all the instances of it in my session? Like will I lose the settings that are stored in the session (they weren't saved as presets, they just load when the session is opened like every other plugin)?



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by Line6david on 2012-02-02 17:30:41

Hi,

Does the POD X3 function correctly when using it standalone? Have you tried uninstalling/renstalling drivers for the device? Is everything up to date in Line 6 Monkey?

Thanks,

David

Line 6 Customer Support



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-02-06 21:31:57

Well, I plugged in my friend's iLok with a Pod Farm Platinum 1 and 2 license on it, and the plugin loaded and worked properly when pulling up old sessions. It has to be an issue with the Pod. What can I do?



Re: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by Line6Don on 2012-02-07 10:11:32

One thing to try is completely uninstalling your Line 6 MAC OSX drivers using the instructions at the link below:

http://line6.com/support/docs/DOC-2617">http://line6.com/support/docs/DOC-2617">http://line6.com/support/docs/DOC-2617

If that does not help to establish a connection to the POD the next step as Hugo suggested above is trying to connect the POD to another computer can help to establish if the problem is related your computer or the POD itself.

To do so simply install the latest Line 6 drivers before connecting the POD to the computer:

Windows Drivers 4.2.5.1:

http://line6.com/software/readeula.html?rid=4399

MAC Drivers : 7.1.3

http://line6.com/software/readeula.html?rid=4321

If the POD can not be recognized on the second computer, the problem unfortunately could be with the POD's USB connection, in which case a Line 6 Service Center would need to assess it for repair. To locate one in your area, use the finder at the link below:

http://line6.com/service_centers/">http://line6.com/service_centers/">http://line6.com/service_centers/



RE: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by Line6Don on 2012-02-10 18:00:13

We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

http://line6.com/account/tickets/view/.

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.



Re: RE: Randomly started receiving communications error. Error: (Code 80000000) An Unknown error occurred.
by MusiciMake80 on 2012-02-12 13:39:48

Actually, after a ton of messing around with it, the Pod somehow started working again. Thanks everyone for the help. There wasn't one specific thing that fixed it, it just started working again after a couple weeks. I'll post again if it continues.




The information above may not be current, and you should direct questions to the current forum or review the manual.