These forums are read only, please use our new forums here.

Main :: POD 2.0, PODxt Family, Pocket POD, FloorPODs



PODxt metal shop stopped working with USB
by Speedy_84 on 2012-01-20 03:54:20

Sorry to open another thread but I found I should have marked discussion as a question. So here it is again:

Hey,

I have metal shop add-on installed in my PODxt but it stopped working after I bought new computer with Windows 7. With old computer with Windows XP everything worked fine for years.

Here's something first:

  • Line 6 Product: PODxt 
  • Flash memory, USB Firmware  versions installed: latest 
  • Line 6 Monkey version installed: latest 
  • Line 6 Drivers version installed: latest 
  • Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version: I tried Line 6 Edit and Gearbox 
  • Operating System version: Windows 7 SP1 
  • Is this a dual boot system?  If yes, please list all applicable operating systems: Nope 
  • CPU / Processor Type and Speed: i5-2500k 3,3GHz 
  • Amount of RAM: 8GB 
  • USB Ports: (#, location, speed 1.0/2.0): 2.0 and 3.0 
  • USB Devices connected to on your system: (Including any HUBs): Logitech webcam and M-Audio keyrig49 keyboard (but I have disconnected them also with no help) 
  • Security software installed on your system (anti-virus, pop-up blockers, firewalls): AVG Antivirus 
  • Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc): Reason and Reaper 
  • Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP): Winamp 
  • Type of internet connection: Cable modem, DSL, satellite, dial up: DSL 20/1

       Does Line 6 Monkey recognize your device? Yes 

  • Have you reinstalled the drivers for this device directly from the Line 6 website for your OS? I have re-installed them with monkey and downloaded and installed them from line6 website 
  • Have you tried different USB cables? No, cable works fine 
  • Are you connecting directly to a USB port on the back of your computer? Yes 
  • Have you shut down all security software/other programs? No 
  • Have you tried to replicate the problem on a different computer? No

So those were the basics...

My problem is when my PODxt is connected to my computer with USB, metal shop doesn't work. It says "no amp" or sometimes it even works when connected, but when I use PODxt tuner for tuning my guitar, it drops amp away after that. It might say "ms-criminal" but there's no distortion at all, only clean guitar sound, so metal shop is not in use. If I randomly change between tones and come back to my "ms-criminal" tone, it will use last "working distortion" even it incorrectly says "ms-criminal" is in use, but I can hear it's not the right sound.

I'm only owner of this and have bought that metal shop add-on in 2007 maybe. I have tried many USB-ports, installed all the latest drivers, flash versions, monkey, gearbox, everything...

If I un-plug the USB cable from PODxt when I put PODxt on, then plug USB cable back, it will work fine. Then there's another problem with Logitech webcam to record video same time with recording PODxt with Reaper. It worked great with Windows XP but now audio is clipping when Reaper is recording and when I press record in webcam software. But that's not the main point now, I just want to get my PODxt problem solved first.

In Line6 license manager it says my PODxt is unauthorized, is that the problem? First it said my computer was unauthorized and PODxt was authorized and I couldn't change them. When i de-authorized my PODxt, it immediately said my computer is authorized. But now it says I have to delete all add-ons from PODxt to complete de-authorization process. I don't want to do that if I can't get that metal shop add-on back anymore? Or can I?

I have already contacted the shop where I bought this and they said I should contact importer, they said I should contact Line6, so here I am now.

My question is: how my computer could understand that I have right to use my metal shop add-on? I have had this problem for weeks now and I don't know what to do anymore. I really appreciate if someone will try to help!

CAN I HAVE SUPPORT TICKET FOR THIS, PLEASE?



Re: PODxt metal shop stopped working with USB
by TheRealZap on 2012-01-20 04:25:16

being the only owner, as long as you log into the license manager with the same account (probably this one) that you used to purchase the metal pack.... removing and reinstalling the metal pack and authorization should not be a problem.... its no doubt just needing to do so to update the way that the licenses have changed.



Re: PODxt metal shop stopped working with USB
by Speedy_84 on 2012-01-22 23:12:33

Ok, will try it today. Thanks a lot for answer!



Re: PODxt metal shop stopped working with USB
by Speedy_84 on 2012-01-23 07:46:39

Didn't help... I removed add-ons and then installed them again but still "no amp" with metal shop tones. What should I try next, any ideas?



Re: PODxt metal shop stopped working with USB
by TheRealZap on 2012-01-25 04:21:47

support will look at your account and respond if they see anything on the back end that will help.



Re: PODxt metal shop stopped working with USB
by Line6Tony on 2012-01-25 15:51:22

You authorized both your POd and computer, but model packs will only show up in the POD Farm software if you have a POD Farm license in your account, which I don't see you have. Otherwise, the license will only work inside the device you've assigned it to. Based on your details, if you remove your POD from the computer and reboot the POD, you should see the Metal Shop as an installed pack and/or browse amp models and see a MS next to some of them.

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.


Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.




The information above may not be current, and you should direct questions to the current forum or review the manual.