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on 2012-02-01 21:44:43
Just got a new computer with windows 7, I have trasferred over Line 6 Monkey, POD Farm and Gear Box and all work fine. Riffworks continues to give me the following error message.
Riffworks must be activated to enable save and mix. Use Line 6 Monkey to connect to the server and activate.
I wish to use my whole resource and library list from my old computer.
on 2012-02-17 10:30:43
Hi. I checked your account and I see your TonePort and your computers are authorized, as well as your Riffworks license, so we're going to assume your question has been answered.
In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.
Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.
The information above may not be current, and you should direct questions to the current forum or review the manual.