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Main :: POD Farm / POD Studio / TonePort



Help with toneport Ux2!
by sagejudd on 2012-02-12 15:40:34

I have had this problem several times. Now, when i plug in my ux2 my computer says the USB device has malfunctioned and cannot be recognized. It recognized it for the past 8 weeks since the last time it had this problem! It also unregistered itself, but when i go to line6 monkey to register it says the Ux2 ESN could not be verified. This happened just as i started getting good results from your product. It is all extremely frustrating. I would really love some support for the problem, and maybe a suggestion on how to prevent it from happening again.



Re: Help with toneport Ux2!
by Line6Don on 2012-02-15 14:58:33

You can register your Line 6 gear to your User Account by following the link below:

http://line6.com/account/registergear/


Many Line 6 unit serial numbers begin with 21 in parenthesis, while the instruments will have the serial number on the back of the headstock, while effects pedals and audio interfaces will have the serial number on the bottom of the unit. Please see the following document for more information on serial numbers and registration:

Line 6 Product Registration F.A.Q.

http://line6.com/community/docs/DOC-4283


If you still are having problems registering the gear let us know and we can help assist in registering it for you.

I would suggest that you follow our POD Studio setup video tutorial to assist you with getting started with your Line 6 Audio interface:

">http://line6.com/support/docs/DOC-2499">http://line6.com/support/docs/DOC-2499

You can watch the video and use the download links below to get the latest software to go with your POD Studio. First make sure to download and install the latest Line 6 drivers for your operating system:

Windows Drivers 4.2.5.1:

http://line6.com/software/readeula.html?rid=4399

MAC Drivers : 7.1.3

http://line6.com/software/readeula.html?rid=4321

Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

Windows Line 6 Monkey 1.51:

http://line6.com/getrelease?rid=4618

MAC Line 6 Monkey 1.51:

http://line6.com/getrelease?rid=4619

Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

If you are still having trouble with the UX2, give us detailed info about the problems you are still having. Please make sure to fill out your support profile so we can know more about your computer system.

Log in to your account at http://www.line6.com/account/ and click on the Support Profile link on the left side of the screen. Complete your profile and ensure that you include EXACT versions of all of your relative software, especially your recording software.



Re: Help with toneport Ux2!
by abutryn on 2012-02-25 04:28:23

I have the same problem, after update installation Line 6 monkey 1.5.0 in my Mac OS X - 10.7.3, Line 6 Device Tone Port Ux2 is not connected.

I reinstalled everything (software, drivers etc) and the problem persists, the device does not work.



Re: Help with toneport Ux2!
by abutryn on 2012-02-25 04:45:55

I remove the drivers using the instructions at the link below:

http://line6.com/support/docs/DOC-2617

and helped Tone Port Ux2 works!



Re: RE: Help with toneport Ux2!
by Line6Don on 2012-03-02 11:14:26

+1 to abutryn.

We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

 

In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

 

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

 

http://line6.com/account/tickets/view/

 

Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.




The information above may not be current, and you should direct questions to the current forum or review the manual.